If the Samsung Xpress M2020W printer keeps printing the same page, it may be due to a complex print job or a printing error. Try the following steps:
1. Reduce the complexity of the page (e.g., simplify graphics or layout). 2. Check for system error messages on the printer’s control panel. 3. Clear the output tray if it is full. 4. Restart the printer and computer. 5. Uninstall and reinstall the printer driver.
If the issue continues, contact a service representative.
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User’s Guide User’s Guide BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
BASIC Storing the toner cartridge 1. Introduction Redistributing toner Replacing the toner cartridge Key benefits Cleaning the machine Features by models Tips for moving & storing your machine Useful to know About this user’s guide 4. Troubleshooting Safety information Machine overview Tips for avoiding paper jams Control panel overview Clearing paper jams...
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by models • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
• To save paper, you can print on both sides of the paper (manual double- sided printing) (see "Using advanced print features" on page 133). • Samsung Easy Printer Manager is a program that monitors and informs you of the machine’s status and allows you to customize the machine’s settings •...
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Key benefits Wide range of functionality and application support Wireless networking may not be available depending on the model (see "Features by models" on page 6). • Using the WPS (Wi-Fi Protected Setup™) button - You can easily connect to a wireless network using the WPS button on the machine and the access point (a wireless router).
● ● ● Linux Unix Software Software M202x series M202xW series PCL printer driver ● ● SPL printer driver PS printer driver XPS printer driver ● ● Samsung Easy Printer Manager ● SyncThru™ Web Service ● SyncThru™ Web Admin Service...
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Samsung Printer Status ● ● Easy Eco Driver Anyweb Print ● ● Easy Capture Manager a. For XPS driver, it is only supported for windows through the Samsung website (www.samsung.com) Variety feature Features M202x series M202xW series ● ● Hi-Speed USB 2.0 Network Interface Ethernet 10/100 Base TX wired LAN ●...
• Replace the toner cartridge. Where can I purchase accessories or supplies? The machine does not print. • Inquire at a Samsung distributor or your retailer. • Visit www.samsung.com/supplies. Select your country/region to view product service information. • Open the print queue list and remove the document from the list (see "Canceling a print job"...
About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting Icon Text Description...
Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
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Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
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Safety information Do not allow too many papers to stack up in the paper output tray. Caution It can damage the machine. Do not block or push objects into the ventilation opening. Before moving the machine, turn the power off and disconnect all cords.
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Safety information Use only No.26 AWG or larger, telephone line cord, if necessary. Maintenance / Checking Otherwise, it can cause damage to the machine. Use the power cord supplied with your machine for safe operation. If you are using a cord which is longer than 2 meters (6 Caution feet) with a 110 V machine, then the gauge should be 16 AWG or larger.
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Repair by non-certified technicians could result in fire or electric shock. Caution • The machine should only be repaired by a Samsung service technician. Do not disassemble the toner cartridge. To clean and operate the machine, strictly follow the user's guide Toner dust can be dangerous if inhaled or ingested.
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Safety information Using recycled supplies, such as toner, can cause damage to the machine. In case of damage due to the use of recycled supplies, a service fee will be charged. For supplies that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below.
Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the circumstances. Power cord Quick installation guide Software CD Misc. accessories a. The software CD contains the printer drivers and software applications. b.
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Machine overview Front view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6). Output tray NFC (Near Field Communication) tag Control panel Top cover...
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Machine overview Rear view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6). USB port Power receptacle 1.
Control panel overview Configures the wireless network connection easily This control panel may differ from your machine depending on its model. without a computer (see "Wireless network setup" on There are various types of control panels. page 93). • Configuration sheet - Press and hold this button for about 10 seconds until the green LED blinks slowly, and release.
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Control panel overview • Prints the screen Power You can turn the power off or wake the machine up from the sleep mode with this button. - Press this button and the green LED will start blinking. If you want to print only the active screen, Status Shows the status of your machine (see "Status LED"...
Turning on the machine Connect the machine to the electricity supply first. Press (power) on the control panel. If you want to turn the power off, press (power) on the control panel. 1. Introduction...
Installing the driver locally A locally connected machine is a machine directly attached to your computer Windows using the cable. Insert the supplied software CD into your CD-ROM drive. • If you are a Mac or Linux OS user, refer to the "Software Installation" on page 83.
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Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD . Make sure that your computer is connected to the Internet and powered Make sure that the machine is powered on.
Follow the instructions in the window. From the Start menu, select Programs or All Programs > Samsung • If you cannot find a Samsung Printer Software tile, unintstall from the Printers > Uninstall Samsung Printer Software. desktop screen mode.
2. Learning the Basic Usage After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values. • Media and tray • Basic printing...
• Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • Make sure not to use the inkjet photo paper with this machine. It could cause damage to the machine.
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Media and tray Adjust the tray size to the media size you are loading (see "Tray overview" Loading paper in the tray on page 26). Then place the paper with the side you want to print facing up and open the output tray. Open the tray.
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Media and tray • Do not push the paper width guide too far causing the media to warp. • If you do not adjust the paper width guide, it may cause paper jams. • Do not use a paper with a leading-edge curl, it may cause a paper jam or the paper can be wrinkled.
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Media and tray • When the machine is in a power save mode, the machine does not feed paper from the manual feeder. Wake up the machine by pressing the Manual feeding in the tray power button before using the manual feeder. The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes (see "Print media specifications"...
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Media and tray Types Tray Printing on special media ● Envelope The table below shows the special media usable in tray. ● Preprinted To change the paper setting set in the machine, from the Printing preferences ● Cotton window > Paper tab > Paper Type (see "Opening printing preferences" on page ●...
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Media and tray Envelope • Do not use stamped envelopes. • Do not use envelopes with clasps, snaps, windows, coated lining, self- Printing successfully on envelopes depends upon the quality of the envelopes. adhesive seals, or other synthetic materials. To print an envelope, place it as shown in the following figure. •...
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Media and tray Labels • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to machine To avoid damaging the machine, use only labels designed for use in laser components.
Media and tray Preprinted paper When loading preprinted paper, the printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feeding, turn the paper around. Note that print quality is not guaranteed. •...
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Media and tray Setting the paper size and type After loading paper in the paper tray, set the paper size and type. To change the paper setting set in the machine, from the Printing preferences window > Paper tab > Paper Type (see "Opening printing preferences" on page 36).
Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 133). Printing If you are a Mac or Linux user, refer to the "Mac printing" on page 140 or "Linux printing"...
You can check the machine's current status using the Printer Status button (see "Using Samsung Printer Status" on page 154). Open the document you want to print. Select Print from the file menu.
The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To delete saved settings, select it in the Favorites tab and click Delete.
3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge • Cleaning the machine •...
Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.
Storing the toner cartridge Toner cartridges contain components that are sensitive to light, temperature and humidity. Samsung suggests users follow these recommendations to ensure optimal performance, highest quality, and longest life from your new Samsung toner cartridge. Store this cartridge in the same environment in which the printer will be used. This should be in controlled temperature and humidity conditions. The toner cartridge should remain in its original and unopened package until installation –...
Toner cartridge usage Samsung Electronics does not recommend or approve the use of non-Samsung brand toner cartridges in your printer including generic, store brand, refilled, or remanufactured toner cartridges.
Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variation side to side. • The Toner LED blinks orange. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
Replacing the toner cartridge Toner cartridge Click this link to open an animation about replacing a toner cartridge. • Before opening the top cover, close the output support first. • Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge. •...
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Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
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Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
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Cleaning the machine Cleaning the pickup roller • Use a dry lint-free cloth to clean the machine. • If your machine has a power switch, turn the power switch off before cleaning the machine. 3. Maintenance...
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing paper jams • Understanding the status LED This chapter gives helpful information for what to do if you encounter an error.If your machine has a display screen, check the message on the display screen first to solve the error.
Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 26). •...
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray Click this link to open an animation about clearing a jam. 4. Troubleshooting...
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Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. • The fuser area is hot. Take care when removing paper from the machine. • Before opening the top cover, close the output support first. 4.
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Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
• To resolve the error, look at the error message and its instructions from the troubleshooting part. • You can also resolve the error with the guidelines from the Samsung Printer Status window or Smart Panel program window. • If the problem persists, call a service representative.
Understanding the status LED Status LED Status Description The machine is off-line or save mode. • When the machine is receiving data and printing data. Blinking • When the backlight blinks rapidly, the machine is printing data. Green The machine is on-line and can be used. Blinking Waiting for a (Print screen) or...
Understanding the status LED Toner LED/ WPS LED/ Power LED Status Description Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for Blinking replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 43).
5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Dimension Width x Length x Height 331 x 215 x 178 mm (13.03 x 8.46 x 7.01 inches)
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Specifications Items Description Average operating mode Less than 310 W Ready mode Less than 30 W Power consumption • M202x series: Less than 1.1 W • M202xW series: Less than 1.9 W ( Wi-Fi Direct off :Less than 1.5 W ) Power save mode •...
Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeding in tray Letter 216 x 279 mm (8.5 x 11 inches) 71 to 85 g/m (19 to 23 lbs bond) 71 to 85 g/m (19 to 23 lbs bond) •...
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Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeding in tray Refer to the Plain section 86 to 120 g/m (23 to 32 lbs 86 to 120 g/m (23 to 32 lbs bond) bond) Refer to the Plain • 1 sheet Thick section •...
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Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeding in tray Letter, Legal, Oficio, Refer to the Plain section 120 to 150 g/m (32 to 40 lbs 120 to 150 g/m (32 to 40 lbs bond) Folio, A4, B5(JIS), bond) •...
Specifications System requirements Microsoft® Windows® Requirement (recommended) Operating system free HDD space ® ® ® 128 MB (256 MB) 1.5 GB Windows Intel Pentium III 933 MHz (Pentium IV 1 GHz) ® ® ® 128 MB (512 MB) 1.25 GB to 2 GB Windows Server 2003 Intel...
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Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space •...
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Specifications Linux Items Requirements Red Hat Enterprise Linux 5, 6 Fedora 11, 12, 13, 14, 15, 16, 17, 18 openSUSE 11.0, 11.1, 11.2, 11.3, 11.4, 12.1, 12.2, 12.3 Operating system Ubuntu 10.04, 10.10, 11.04, 11.10, 12.04, 12.10 SUSE Linux Enterprise Desktop 10, 11 Debian 5.0, 6.0 Mint 13, 14 Pentium IV 2.4GHz (Intel Core™2)
Specifications Network environment Wireless models only (see "Features by models" on page 6). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
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When the printer does not receive data for an extended period of time, power consumption is automatically lowered. Website : http://www.samsung.com/cn/support/location/ ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
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Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website:www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection systems)
Regulatory information This equipment has been tested and found to comply with the limits for a Class Canadian radio interference regulations B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential This digital apparatus does not exceed the Class B limits for radio noise installation.
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Regulatory information The FCC has set a general guideline of 20 cm (8 inches) separation between the FCC statement for wireless LAN use: device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on.
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Regulatory information The 13 amp plug is the most widely used type in the UK and should be suitable. Turkey only However, some buildings (mainly old ones) do not have normal 13 amp plug sockets. You need to buy a suitable plug adaptor. Do not remove the moulded plug.
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The declaration of conformity may be consulted at www.samsung.com, go to Support > Download center and enter In the event of problems, you should contact the Euro QA Lab of Samsung your printer (MFP) name to browse the EuDoC. Electronics Co., Ltd. in the first instance.
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Regulatory information European radio approval information (for products Regulatory compliance statements fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless Wireless guidance communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use.
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Regulatory information As a general guideline, a separation of 20 cm (8 inches) between the wireless Every country has different restrictions on the use of wireless devices. device and the body, for use of a wireless device near the body (this does not Since your system is equipped with a wireless device, when traveling include extremities) is typical.
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Regulatory information China only 5. Appendix...
This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
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User’s Guide User’s Guide ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
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Easy Capture Manager IPv6 configuration Samsung AnyWeb Print Wireless network setup Easy Eco Driver Samsung Mobile Print Using SyncThru™ Web Service Using the NFC feature Using Samsung Easy Printer Manager Google Cloud Print™ Using Samsung Printer Status AirPrint Using Samsung Printer Experience...
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ADVANCED 5. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems Operating system problems...
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. •...
Installation for Mac Make sure that the machine is connected to your computer and Select USB Connected Printer on the Printer Connection Type and powered on. click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
Installation for Linux You need to download Linux software packages from the Samsung website to When installation finished, launch printing utility(Go to System > Administration > Printing or execute "system-config-printer" install the printer software (http://www.samsung.com > find your product >...
Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...
• Useful network programs • Wired network setup • IPv6 configuration • Wireless network setup • Samsung Mobile Print • Using the NFC feature • Google Cloud Print™ • AirPrint Supported optional devices and features may differ according to your model (see "Features by...
Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...
Wired network setup Printing a network configuration report You can print Network Configuration Report from the machine’s control panel that will show the current machine’s network settings. This will help you to set up a network. • Press the (WPS) button formore than 10 seconds on the control panel. Using this Network Configuration Report, you can find your machine’s MAC address and IP address.
IPv6 configuration Click TCP/IPv6 on the left pane of the website. IPv6 is supported properly only in Windows Vista or higher. Check the IPv6 Protocol check box to activate IPv6. In the IPv6 network environment, follow the next procedure to use the IPv6 Click the Apply button.
IPv6 configuration IPv6 address configuration Start a web browser, such as Internet Explorer, that supports IPv6 addressing as a URL. Select one of the IPv6 addresses (Link-local Address, Stateless Address, Stateful Address, Manual Address) from Network Configuration Report (see "Printing a network configuration report" on page 90).
Wireless network setup Wireless network name and Network Password Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features by Wireless networks require higher security, so when an access point is first set up, models"...
Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
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Wireless network setup Set up method Connecting method Description & Reference Without Access Point From the computer Windows user, see "Ad hoc via USB cable" on page 104. Mac user, see "Ad hoc via USB cable" on page 112. Wi-Fi Direct setup See "Setting up Wi-Fi Direct"...
Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
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Wireless network setup Connecting in PBC mode Connecting in PIN mode Press and hold the (WPS) button on the control panel for about 2 - 4 The network configuration report, including PIN, must be printed (see seconds until the status LED blinks quickly. "Printing a network configuration report"...
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Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.
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Insert the supplied software CD into your CD-ROM drive. Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
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Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next. screen. Then, click Next. After searching, the window shows the wireless network devices. Select the name (SSID) of the access point you want to use and click Next.
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Enter the Network Password of the access point (or router). • Wi-Fi Direct option appears on the screen only if your printer supports this feature. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 116). •...
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Wireless network setup Select the components to be installed. Creating the infrastructure network Follow the instructions in the installation window. Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. Access point without a USB cable (recommended) Items to prepare •...
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Wireless network setup Select Wireless network connection on the Printer Connection Type Select Using a direct wireless connection on the Select the Wireless screen. Then, click Next. Setup Method screen. Then, click Next. Even if your computer is running Windows 7 or higher, you cannot use this feature if your PC does not support wireless network.
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Wireless network setup Ad hoc via USB cable If below screen appears, press the (WPS) button from the control panel within 2 minutes. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad-hoc wireless network by following the simple steps below.
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Wireless network setup Creating the ad hoc network in Windows Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer and the wireless network machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start >...
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Wireless network setup • Enter the wireless Network Name: Enter the SSID name you want (SSID Before entering the IP address for the machine, you must know the is case-sensitive). computer’s network configuration information. If the computer’s network configuration is set to DHCP, the wireless network setting should also be •...
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Wireless network setup The Wireless Network Setting Complete window appears. Click Next. Make sure that the machine is connected to your computer andpowered When the wireless network settings are completed, disconnect the USB cable between the computer and machine. Click Next. Insert the supplied software CD into your CD-ROM drive.
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Wireless network setup Select Configuration of Wireless network on the Printer Connection If Wireless Settings screen appears, select Using a USB cable and click Type and click Continue. Next. If the screen does not appear, go to step 15. 2. Using a Network-connected Machine...
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• Enter the wireless Network Name: Enter the SSID of the access point • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (SSID is case-sensitive). (see "Setting up Wi-Fi Direct" on page 116). •...
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Wireless network setup Make sure that the machine is connected to your computer andpowered Select Configuration of Wireless network on the Printer Connection Type and click Continue. Insert the supplied software CD into your CD-ROM drive. Double-click the CD-ROM icon that appears on your Mac desktop. •...
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Wireless network setup If Wireless Settings screen appears, select Using a direct wireless connection and click Next. If below screen appears, press the (WPS) button from the control panel within 2 minutes. If the screen does not appear, go to step 13. When the wireless network set up is completed, click Next.
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Wireless network setup Ad hoc via USB cable Double-click the CD-ROM icon that appears on your Mac desktop. • For Mac OS X 10.8, double-click the CD-ROM that appears on Finder. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by Double-click the MAC_Installer folder >...
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Wireless network setup Select Configuration of Wireless network on the Printer Connection After searching the wireless networks, a list of wireless networks your Type and click Continue. machine has searched appears. Click Advanced Setting. • Enter the wireless Network Name: Enter the SSID name (SSID is case- sensitive).
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Wireless network setup The window showing the wireless network settings appears. Check the - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) settings and click Next. - Gateway: 169.254.133.1 Before entering the IP address for the machine, you must know the When the window that tells you that the network cable connection is computer’s network configuration information.
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Wireless network setup Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printing Wi-Fi Direct is an easy-to-setup peer-to-peer connecting between method for Check whether the network cable is connected to the machine. If not, your between a printer and mobile device that supports Wi-Fi Direct that connect the machine with a standard network cable.
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Network Password that is randomly generated by default. From the USB cable-connected computer(recommended) • After the driver installation is complete, Samsung Easy Printer Manager can Setting up the mobile device be set and changes in the Wi-Fi Direct can be made. •...
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Wireless network setup Connecting Failure - General Connection Error Troubleshooting • Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power. Problems during setup or driver installation Connecting Failure - Connected Wired Network •...
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Wireless network setup 2 Check the printer port's IP address from your computer. For example, a Click the Windows Start menu. If the computer’s network information is as shown below: • For Windows 8, from the Charms, select Search > Settings.
You cannot use infrastructure mode and ad hoc mode at the same time for cannot be found when searching, firewall software might be blocking the Samsung wireless network machines. communication. Refer to the user's guide for the software to turn it off and try searching for the machine again.
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Wireless network setup • The machine is located away from obstacles that could block the wireless signal. Remove any large metal objects between the access point (or wireless router) and the machine. Make sure the machine and wireless access point (or wireless router) are not separated by poles, walls, or support columns containing metal or concrete.
Samsung Mobile Print What is Samsung Mobile Print? Supported Mobile OS Samsung Mobile Print is a free application that enables users to print photos, • Android OS 2.1 or higher documents, and web pages directly from your smartphone or tablet. Samsung •...
You just need NFC supported cell phone. In order to use this feature, Check that NFC and Wi-Fi Direct features are enabled on your cell phone Samsung Mobile Print app needs to be installed on your cell phone. and Wi-Fi Direct feature is enabled on your printer (see "Setting up Wi-Fi Direct"...
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PIN number. update the PIN number. • If you do not have Samsung Mobile Print app installed on your cell phone, it automatically connects to Samsung Mobile Print The printer starts printing. download page. Download the app and try again.
Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your Click Login in the upper right corner of the SyncThru™ Web Service website. smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud If it’s your first time logging into SyncThru™...
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Google Cloud Print™ Click Finish printer registration. Printing with Google Cloud Print™ Click Manage your printers. Now your printer is registered with Google Cloud Print™ service. The printing procedure varies depending on the application or the device you are using. You can see the application list that supports Google Cloud Print™ Google Cloud Print™-ready devices will appear in the list.
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Google Cloud Print™ Tap the Cloud Print button. Set the printing options if you want. Tap Click here to Print. Printing from the Chrome browser The following steps are an example of using the Chrome browser. Run Chrome. Open the document or email that you want to print. Click the wrench icon in the browser’s top right corner.
AirPrint Type in the ID and Password, then click Login. Type in the below default ID and password. We recommend you to change the default password Only AirPrint certified machines can use the AirPrint feature. Check the box for security reasons. your machine came in for the AirPrint certified mark.
AirPrint Printing via AirPrint For example, the iPad manual provides these instructions: Open your email, photo, web page, or document you want to print. Touch the action icon( Select your printer driver name and option menu to set up. Touch Print button. Print it out. Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area.
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3. Special Features This chapter explains special printing features. • Altitude adjustment • Changing the default print settings • Setting your machine as a default machine • Using advanced print features • Mac printing • Linux printing The procedures in this chapter are mainly based on Windows 7.
Altitude adjustment Print quality is affected by atmospheric pressure, which is determined by the height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality. Before you set the altitude value, determine the altitude where you are. 5,000 m (16,404 ft) 4,000 m...
Changing the default print settings Click the Windows Start menu. If you want to change the settings for each print job, change it in Printing • For Windows 8, from the Charms, select Search > Settings. Preferences. For Windows XP/Server 2003, select Printer and Faxes. •...
Setting your machine as a default machine Click the Windows Start menu. • For Windows 8, from the Charms, select Search > Settings. For Windows XP/Server 2003, select Printer and Faxes. • For Windows Server 2008/Vista, select Control Panel > Hardware and Sound >...
- Install optional memory when an XPS job does not print because the printer is out of memory. - For models that provide XPS driver from the Samsung website, http:/ If you type in only the file name, the file is automatically saved in My /www.samsung.com >...
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Using advanced print features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
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Using advanced print features Item Description Prints a single-page document onto 4 (Poster 2x2), 9 (Poster 3x3), or 16 (Poster 4x4) sheets of paper, for the purpose of pasting the sheets Poster Printing together to form one poster-size document. Select the Poster Overlap value. Specify Poster Overlap in millimeters or inches by selecting the radio button on the upper right of Basic tab to make it easier to paste the sheets together.
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Using advanced print features Item Description Print on both sides of a sheet of paper (duplex). • You can use this feature with Letter, Legal, A4, US Folio or Oficio sized paper • If your machine does not have a duplex unit, you should complete the printing job manually. The machine prints every other page of the document first.
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Using advanced print features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. Watermark a To change the print settings from your software application, access Printing Preferences.
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Using advanced print features Item Description This option is available only when you use the PCL/SPL printer driver (see "Software" on page 6). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
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Using advanced print features Item Description Overlay a Click the Advanced tab. b Select the desired overlay from the Text drop-down list. (Using a page overlay) c If the overlay file you want does not appear in the Text drop-down list, select Edit... from the list and click Load. Select the overlay file you want to use.
Mac printing Changing printer settings Some features may not be available depending on models or options. It means that the features are not supported. You can use advanced printing features when using your machine. Open an application and select Print from the File menu. The machine name, which appears in the printer properties window, may differ depending on the Printing a document machine in use.
Mac printing Printing on both sides of the paper If you print more than 2 copies, the first copy and the second copy might print on the same sheet of paper. Avoid printing on both sides of paper when you are printing more than 1 copy. Some features may not be available depending on models or options.
Linux printing Some features may not be available depending on models or options. It Automatic/manual duplex printing may not be available depending on means that the features are not supported. models. You can alternatively use the lp or lpr printing system or other applications for odd-even printing.
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Linux printing Configuring Printer Properties You can change the default printing options or connection type with Printing utility supplied by o/s. Launch Printing utility(Go to System > Administration > Printing menu or execute "system-config-printer" command in Terminal program). Select your printer and double-click it. Change default printing options or connection type.
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This chapter introduces management tools provided to help you make full use of your machine. • Accessing management tools • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. •For Windows 8, from Charms, select Search > Apps.
Easy Capture Manager Available for Windows OS users only. Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 4. Useful Management Tools...
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
Easy Eco Driver Available for Windows OS users only (see "Software" on page 6). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. Easy Eco Driver also allows you simple editing such as removing images and texts, and more. You can save frequently used settings as a preset. How to use: 1 Open a document to print.
Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. • SyncThru™...
This tab allows you to maintain your machine by upgrading firmware and reports. setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. Settings tab • Firmware Upgrade: Upgrade your machine’s firmware.
Switching between the two interfaces is easy: just click a button. Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager. • For Windows 8, from Charms, select Search > Apps> Samsung Printers >...
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Using Samsung Easy Printer Manager Quick links Displays Quick links to machine specific functions. This Printer list The Printer List displays printers installed on your section also includes links to applications in the advanced computer and network printers added by network settings.
Using Samsung Easy Printer Manager Advanced settings user interface overview The advanced user interface is intended to be used by the person responsible for managing the network and machines. Some menus may not appear in the display depending on options or models.
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • Available for Windows users.
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Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
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Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.
Deleting a printer Printing from Windows 8 From the Charms, select Settings. This section explains common printing tasks from the Start screen. Or, right-click the Samsung Printer Experience page and select Settings. Basic printing Select Remove Printer Select the printer you want to delete.
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Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
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Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, orientation, and document type. Layout settings Eco settings This option allows you to set the various ways to layout your documents.
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Using the sharing feature supported. Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature. This feature is only available for printing jpeg, bmp, tiff, gif, and png file formats.
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5. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems...
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray . • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Power and cable connecting problems Power Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first and press the (Power) button on the control panel. or the connection cable between the •...
Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. print. The machine is not selected as the default Select your machine as your default machine in Windows. machine.
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Printing problems Condition Possible cause Suggested solutions The machine does not The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. print. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error.
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Printing problems Condition Possible cause Suggested solutions The machine prints, but The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already the text is wrong, printed successfully. If possible, attach the cable and the machine to another computer garbled, or incomplete.
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Printing problems Condition Possible cause Suggested solutions Before printing, the Using damp/wet paper can cause vapor [white This is not a problem, just keep printing. If you are bothered by the smoke [vapor], then machine emits vapor near smoke] during printing. replace the paper with fresh paper from an unopened ream.
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested Solutions Light or faded print •...
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Printing quality problems Condition Suggested Solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 46). •...
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Printing quality problems Condition Suggested Solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one (see "Replacing the toner cartridge" on page 44). If white vertical streaks appear on the page: •...
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Printing quality problems Condition Suggested Solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
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Printing quality problems Condition Suggested Solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
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Printing quality problems Condition Suggested Solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
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Printing quality problems Condition Suggested Solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 46). • Check the paper type and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 44). If the problem persists, the machine may require repair.
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Printing quality problems Condition Suggested Solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.
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Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
Operating system problems Common Linux problems Condition Suggested solutions Printing with more than 2 The problem occurs on Ubuntu 12.04 due to problem in standard CUPS filter 'pdftops' (actual output point it out exactly) and it has copies does not work. been fixed already.
Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. BOTSWANA 0800-726-000 www.samsung.com Country/Region Customer Care Center WebSite 0800-124-421 www.samsung.com BRAZIL 4004-0000 ANGOLA 91-726-7864 www.samsung.com BULGARIA 07001 33 11 , normal tariff www.samsung.com...
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Customer Care Center WebSite Country/Region Customer Care Center WebSite 8009 4000 only from www.samsung.com 0180 5 SAMSUNG bzw.0180 5 www.samsung.com CYPRUS landline(+30) 210 6897691 from 7267864* (*0,14 €/Min. aus dem GERMANY mobile and land line dt. Festnetz, aus dem Mobilfunk max.
Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Macintosh (1984) and is now deprecated by Apple fax transmission process that are sometimes caused by telephone line noise.
Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
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Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
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Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
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Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
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Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
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Index accessing general icons Macintosh management tools common Macintosh problems glossary driver installation for USB cable connected AirPrint google cloud printing AnyWeb Print printing system requirements manual feeder/multi-purpose tray cleaning clearing paper tips on using inside tips for avoiding paper jams using special media outside pickup roller...
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163 envelope toner cartridge labels estimated life output support rear view handling instructions preprinted paper non-Samsung and refilled regulatiory information special media redistributing toner printer preferences storing Linux tray safety Printer Status adjusting the width and length...
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Index USB cable driver installation using help watermark create delete edit Windows common Windows problems driver installation for USB cable connected system requirements wireless ad hoc mode Infrastructure mode USB cable WPS (the machine does not have a display screen) Index...
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Do you have a question about the Xpress M2020W and is the answer not in the manual?
Questions and answers
what is the WP Pin
Minha impressora M2020w está imprimindo sempre a mesma página. Já a desliguei e reiniciei, também fiz o mesmo com o computador e não resolveu. Após isso, desinstalei a impressora e tornei a instalar e o problema persiste. Ela e o computador passaram a noite desligados e hoje ao ligá-los constatei que o problema continua acontecendo. O que devo fazer?
If the Samsung Xpress M2020W printer keeps printing the same page, it may be due to a complex print job or a printing error. Try the following steps:
1. Reduce the complexity of the page (e.g., simplify graphics or layout).
2. Check for system error messages on the printer’s control panel.
3. Clear the output tray if it is full.
4. Restart the printer and computer.
5. Uninstall and reinstall the printer driver.
If the issue continues, contact a service representative.
This answer is automatically generated
Printer not working, don’t see a paper jam