Frequently Asked Questions; Money-Back Guarantee - PowerXL Vortex Classic Owner's Manual

Frequently Asked Questions

1. Can I prepare foods other than fried dishes
with my appliance?
You can prepare a variety of dishes, including
steaks, chops, burgers, and baked goods.
See the PowerXL Vortex Classic Air Fryer
Recipe Guide.
2. Is the appliance good for making or reheating
soups and sauces?
Never cook or reheat liquids in the appliance.
3. Is it possible to shut off the appliance at
any time?
Press the Power Button once or remove
the Basket.
4. What do I do if the appliance shuts off
while cooking?
As a safety feature, the appliance has an Auto
Shut-Off device that prevents damage from
overheating. Remove the Basket and set it on a
heat-resistant surface. Remove the Power Cable
from the outlet. Allow the appliance to cool
down. Once cool, plug the Power Cable into the
outlet. Restart by pressing the Power Button.
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PowerXL Vortex Classic Air Fryer™
5. Does the appliance need time to heat up?
Most recipes do not require preheating. If you
are cooking from a cold start and your recipe
requires preheating, add 3 minutes to the
cooking time to compensate.
6. Can I check the food during the
cooking process?
You can remove the Basket at any time while
cooking is in progress. During this time, you can
shake the contents in the Basket if needed to
ensure even cooking.
7. Is the appliance dishwasher safe?
Only the Fry Tray is dishwasher safe. The
appliance itself, which contains the heating coil
and electronics, should never be submerged in
liquid of any kind or cleaned with anything more
than a warm, moist cloth or nonabrasive sponge
with a small amount of mild detergent.
8. What happens if the appliance still does not
work after I have tried all the troubleshooting
suggestions?
Never attempt a home repair. Contact customer
service and follow the procedures set forth by
the guarantee. Failure to do so could render
your guarantee null and void.
Header
90-Day Money-Back Guarantee
The PowerXL Vortex Classic Air Fryer is covered by a 90-day money-back guarantee. If you are not 100%
satisfied with your product, return the product and request a replacement product or refund. Proof of
purchase is required. Refunds will include the purchase price, less processing and handling. Follow the
instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee
if your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1 year of purchase, return the product or the component part for replacement with a functionally equivalent
new product or part. The original proof of purchase is required, and you are responsible to pay to return the
appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends six (6) months
following the receipt date of the replacement appliance or the remainder of the existing guarantee,
whichever is later. Tristar reserves the right to replace the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your
order number can be used as the return merchandise authorization number (RMA). If the product was
purchased in a retail store, return the product to the store or use "RETAIL" as the RMA. Return your product to
the address provided below for a replacement, which will incur no additional processing and handling fees,
or for the refund of your purchase price, less processing and handling. You are responsible for the cost of
returning the product. You can locate your order number at www.customerstatus.com. You can call customer
service at 973-287-5129 or email info@tvcustomerinfo.com for any additional questions. Pack the product
carefully and include in the package a note with (1) your name, (2) mailing address, (3) phone number,
(4) email address, (5) reason for return, and (6) proof of purchase or order number, and (7) specify on the
note whether you are requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Vortex Classic Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method
used at purchase if the item was purchased directly from Tristar. If the item was purchased from an
authorized retailer, proof of purchase is required, and a check will be issued for the item and sales tax
amount. Processing and handling fees are non-refundable.
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Power XL Vortex Air Fryer™