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Troubleshooting
Question
Why can't I use PTZ to control the camera from an HD videoconferencing
endpoint?
Answer
1.
2.
Question
The camera startup diagnosis fails along with one of the following symptoms:
(1) the camera fails to start; (2) the PTZ generates abnormal noise; (3) nothing is
displayed on the camera screen. Why?
Answer
1.
2.
Question
The camera has been connected to the HD videoconferencing endpoint, but the
video captured by the camera is not displayed on the display connected to the
HD videoconferencing endpoint. Why?
Answer
1.
2.
3.
4.
Question
Why does the display fail to display any video after the camera has worked for a
period of time?
Answer
Check the camera's working environment. For example, check whether the
cables are connected securely, whether the voltage is stable, and whether heat is
dissipated properly.
Question
Why is the camera video displayed unclearly or why cannot the camera
automatically adjust its focus after the camera is powered on?
The serial connection between the camera and the HD videoconferencing
endpoint is incorrect.
The serial port of the HD videoconferencing endpoint is set incorrectly.
A nonstandard power adapter may be used. The standard one provides a 12
V DC output.
The connector at the low-voltage side of the camera's power adapter has
been reconstructed, or the cable of this power connector has been extended.
If the cable of the camera adapter is not long enough, extend the cable of
the power socket.
The video input source selected for the HD videoconferencing endpoint is
incorrect. Press
The HD videoconferencing endpoint and camera are not connected
correctly.
The HD videoconferencing endpoint does not support the camera's video
output format.
The display does not support the video output format set on the HD
videoconferencing endpoint.
to select the camera as the video input source.
14
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