Troubleshooting - PowerXL DUAF-005 Owner's Manual

Troubleshooting

Symptom
The appliance
does not work
Food is not cooked
Food is not fried evenly
Basket will not slide into
appliance properly
White smoke coming from
appliance
French fries are not fried evenly
Fries are not crispy
Error
16
PowerXL Vortex Dual-Basket Air Fryer Pro™
Possible Cause
The appliance is not plugged in.
The appliance has not been turned on by setting the
preparation time and temperature.
The appliance might have been turned off. If you press
the Power Button while the appliance is cooking, you will
trigger the Auto Shut-Off mode.
The Basket is not in place.
The Basket(s) are overloaded.
The temperature is set too low.
Some foods need to be shaken during the cooking process.
Foods of different sizes are being cooked together.
The Basket(s) are overloaded.
The Fry Tray is not placed in the Basket correctly.
Too much oil is being used.
The Basket has grease residue from the previous operation.
Potatoes are not prepped properly.
Fries are not cut evenly.
Fries are too crowded.
Potatoes are not rinsed properly during preparation.
Raw fries have too much water.
E1 - Broken circuit of the thermal sensor
E2 - Short circuit of the thermal sensor
Solution
Plug the Power Cable into a wall socket.
Press the Power Button. Select a time and temperature. Press
the Power Button again and cooking will begin.
Press the Power Button. Select a time and temperature. Press
the Power Button again and cooking will begin.
The Baskets must be in place for the Control Panel to light up.
Use smaller batches for more even frying.
Raise temperature and continue cooking.
See "Shaking" in the "Instructions for Use" section.
Cook similar-sized foods together.
Do not fill the Basket above the Maximum line.
Gently push the Fry Tray
into the Basket until it clicks.
Wipe down to remove excess oil.
Clean the Basket after each use.
Consult a recipe for potato type and prep.
Cut fries thinner or reshape fries.
Spread fries out or cook a smaller batch.
Pat dry to remove excess starch.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Call Customer Service at 1-973-287-5129