Dell Latitude 5500 Service Manual
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Dell Latitude 5500 Service Manual

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Dell Latitude 5500
Service Manual
Regulatory Model: P80F
Regulatory Type: P80F001
September 2021
Rev. A04

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Summary of Contents for Dell Latitude 5500

  • Page 1 Dell Latitude 5500 Service Manual Regulatory Model: P80F Regulatory Type: P80F001 September 2021 Rev. A04...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety instructions................................7 Before working inside your computer........................7 Safety precautions................................ 8 Electrostatic discharge—ESD protection....................... 8 ESD field service kit ..............................9 Transporting sensitive components.........................10 After working inside your computer........................10 Chapter 2: Technology and components..................11 USB features..................................11 USB Type-C..................................12 HDMI 1.4a.....................................14...
  • Page 4 Removing hard disk drive............................42 Installing hard disk drive.............................43 Solid state drive................................. 44 Removing the M.2 SSD..............................44 Installing the M.2 SSD..............................45 Solid state drive bracket..............................46 Removing the solid state drive bracket......................... 46 Installing the solid state drive bracket........................47 Inner frame..................................48 Removing the inner frame............................48 Installing the inner frame............................50 SmartCard reader................................52...
  • Page 5 Camera....................................104 Removing camera..............................104 Installing camera................................ 105 Hinge caps..................................106 Removing hinge caps..............................106 Installing hinge caps..............................107 Display hinges................................... 108 Removing display hinge............................108 Installing display hinge ............................. 109 Display (eDP) cable................................110 Removing display cable............................. 110 Installing display cable..............................111 Display back cover assembly............................
  • Page 6 Handling swollen Lithium-ion batteries........................130 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 130 Running the SupportAssist Pre-Boot System Performance Check............... 131 Built-in self-test (BIST)..............................131 M-BIST..................................131 LCD Power rail test (L-BIST)..........................132 LCD Built-in Self Test (BIST)..........................132 System diagnostic lights..............................132 Recovering the operating system..........................133...

  • Page 7: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 11: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Table 1.

  • Page 12: Usb Type-C

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the actual real-world maximum.
  • Page 13 Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,”...

  • Page 14: Hdmi 1.4A

    2. Thunderbolt 3 supports speed up to 40 Gbps 3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables 4. USB Power Delivery - Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type-C 1.

  • Page 15: Power Button Led Behavior

    Power button LED behavior On certain Dell Latitude systems, the power button LED is used to provide an indication of the system status, and as a result the power button illuminates when pressed. The systems with the optional power button/fingerprint reader will have no LED under the power button and hence will apply the available LED's in the system to provide an indication of the system status.
  • Page 16 Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status ● Power Adapter LED: ○ The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. ●...

  • Page 17: Chapter 3: Major Components Of Your System

    Major components of your system 1. Base cover 2. Heatsink Major components of your system...
  • Page 18 17. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 19: Chapter 4: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. MicroSD card Removing the microSD card Prerequisites 1. Follow the procedure in Before working inside your computer. Steps 1. Push the microSD card to release it from the computer [1]. 2.

  • Page 20: Base Cover

    2. Slide the microSD card into the slot until it clicks into place [2]. 3. Follow the procedures in After working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 21 2. Using a plastic scribe [1], pry the base cover from the top-left corner and continue to work on the sides to open the base cover [2]. Disassembly and reassembly...
  • Page 22 3. Lift and remove the base cover away from the computer. Disassembly and reassembly...

  • Page 23: Installing The Base Cover

    Installing the base cover Steps 1. Align and place the base cover on the computer. Disassembly and reassembly...
  • Page 24 2. Press the edges and sides of the base cover until it snaps into place. Disassembly and reassembly...
  • Page 25 3. Tighten the eight captive screws to secure the base cover to the computer. Disassembly and reassembly...

  • Page 26: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 27: Removing The Battery

    Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the base cover. Steps 1. Disconnect the battery cable from the connector on the system board. 2. Loosen the single captive screw that secures the battery to the palmrest [1]. 3.

  • Page 28: Installing The Battery

    Installing the battery Steps 1. Align and slide the battery on the palmrest [1]. 2. Tighten the single captive screw to secure the battery to the palmrest [2]. Disassembly and reassembly...
  • Page 29 3. Connect the battery cable to the connector on the system board. Disassembly and reassembly...

  • Page 30: Wwan Card

    Next steps 1. Replace the base cover. 2. Replace the microSD card. 3. Follow the procedure in after working inside your computer WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card.

  • Page 31: Installing The Wwan Card

    Installing the WWAN card About this task CAUTION: To avoid damage to the WWAN card, do not place any cables under it. Steps 1. Insert the WWAN card into the connector on the system board [1]. 2. Connect the WWAN antenna cables to the connectors on the WWAN card [2]. 3.

  • Page 32: Wlan Card

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 33: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. 3.

  • Page 34: Coin-Cell Battery

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 35: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. Place the coin cell on the system board [1]. 2. Connect the coin cell battery cable to the connector on the system board [2]. Disassembly and reassembly...

  • Page 36: Memory Modules

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 37: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 38: Dc-In Port

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. DC-in port Removing the DC-in port Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 39 3. Disconnect the DC-in port cable from the connector on the system board and remove the DC-in port from the computer [1, Disassembly and reassembly...

  • Page 40: Installing The Dc-In Port

    Installing the DC-in port Steps 1. Place the DC-in port to its slot on the computer [1]. 2. Connect the DC-in port cable to the connector on the system board [2]. Disassembly and reassembly...
  • Page 41 3. Place the Type-C bracket on its slot on the computer [1]. 4. Replace the two (M2x5) screws to secure the Type-C bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 42: Hard Disk Drive (Hdd)

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Hard disk drive (HDD) Removing hard disk drive Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 43: Installing Hard Disk Drive

    2. Remove the four M2x2.7 screws securing the hard drive assembly in place [2]. 3. Remove the hard drive assembly from the system [3]. 4. Disconnect and remove the hard drive cable from the hard drive. 5. Remove the four M3x3 screws securing the hard drive bracket in place. 6.

  • Page 44: Solid State Drive

    5. Tighten the four M2x2.7 screws to secure the hard disk drive to the computer [2]. 6. Connect the hard disk drive cable to the system board [3]. Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card.

  • Page 45: Installing The M.2 Ssd

    Installing the M.2 SSD Steps 1. Place the M.2 SSD into the slot on the palmrest [1]. 2. Replace the single (M2x3) screw to secure the M.2 SSD to the palmrest [2]. 3. Adhere the cosmetic tape to the M.2 SSD [3]. Disassembly and reassembly...

  • Page 46: Solid State Drive Bracket

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Solid state drive bracket Removing the solid state drive bracket Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 47: Installing The Solid State Drive Bracket

    Installing the solid state drive bracket Steps 1. Align the bracket and insert it into the slot on the palmrest [1]. 2. Replace the single (M2x3) screw to secure the bracket to the palmrest [2]. Disassembly and reassembly...

  • Page 48: Inner Frame

    Next steps 1. Replace the SSD. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Inner frame Removing the inner frame Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 49 2. Remove the four (M2x5) screws that secure the inner frame to the system board [1]. 3. Remove the six (M2x3) screws that secure the inner frame to the system chassis [2]. 4. Lift the inner frame away from the system chassis [3]. Disassembly and reassembly...

  • Page 50: Installing The Inner Frame

    Installing the inner frame Steps 1. Align and place the inner frame on the system chassis [1]. 2. Replace the six (M2x3) screws to secure the inner frame to the system chassis [2]. 3. Replace the four (M2x5) screws to secure the inner frame to the system board [3]. Disassembly and reassembly...
  • Page 51 4. Reroute the WLAN antenna cables. Disassembly and reassembly...

  • Page 52: Smartcard Reader

    Next steps 1. Replace the M.2 SSD holder. 2. Replace the SSD. 3. Replace the WLAN card. 4. Replace the battery. 5. Replace the base cover. 6. Replace the microSD card. 7. Follow the procedure in after working inside your computer.
  • Page 53 Steps 1. Disconnect the SmartCard reader flexible flat cable (FFC) from the connector on the USH board [1]. 2. Peel the SmartCard FFC from the palmrest [2]. 3. Remove the four (M2x3) screws that secure the smartcard reader to the palmrest [1]. 4.

  • Page 54: Installing The Smartcard Reader

    Installing the SmartCard reader Steps 1. Place the smart card reader board on the palmrest [1]. 2. Replace the four (M2x3) screws to secure the smartcard reader on the palmrest [2]. Disassembly and reassembly...
  • Page 55 3. Connect the smartcard reader FFC to the connector on the USH board [1]. 4. Adhere the smartcard FFC to the palmrest [2]. Disassembly and reassembly...

  • Page 56: Touchpad Buttons

    Next steps 1. Replace the inner frame. 2. Replace the WLAN card. 3. Replace the battery. 4. Replace the base cover. 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. Touchpad buttons Removing the touchpad button board Prerequisites 1.
  • Page 57 3. Remove the two (M2x3) screws that secure the touchpad button bracket to the palmrest [1]. 4. Lift the touchpad button board bracket away from the computer [2]. Disassembly and reassembly...

  • Page 58: Installing The Touchpad Button Board

    Installing the touchpad button board Steps 1. Place the touchpad button board into the slot on the palmrest [1]. 2. Replace the two (M2x3) screws to secure the touchpad button board to the palmrest [2]. Disassembly and reassembly...
  • Page 59 3. Connect the Smartcard reader Flexible Flat Cable (FFC) to the USH board [1]. 4. Adhere the FFC on the palmrest [2] and connect the touchpad button board cable to the connector on the touchpad [3]. Disassembly and reassembly...

  • Page 60: Led Board

    Next steps 1. Replace the speaker. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. LED board Removing the LED board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 61 2. Disconnect the LED board cable from the connector on the system board [1]. 3. Unroute the LED board cable [2]. Disassembly and reassembly...
  • Page 62 4. Remove the single (M2x3) screw that secures LED board to the palmrest [1]. 5. Lift the LED board away from the computer [2]. Disassembly and reassembly...

  • Page 63: Installing The Led Board

    Installing the LED board Steps 1. Place the LED board and align the screw hole on the LED board with the screw hole on the palmrest [1]. 2. Replace the single (M2x3) screw to secure the LED board to the palmrest [2]. Disassembly and reassembly...
  • Page 64 3. Connect the LED board cable to the connector on the system board and route the LED board cable [1, 2]. Disassembly and reassembly...
  • Page 65 4. Connect and adhere the USH daughter board Flexible Flat Cable (FFC) from the USH daughter board [1, 2]. Disassembly and reassembly...

  • Page 66: Speakers

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 67 3. Lift and remove the speakers away from the palmrest. Disassembly and reassembly...

  • Page 68: Installing The Speakers

    Installing the speakers Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palmrest. 2. Route the speaker cable through the routing guides. Disassembly and reassembly...
  • Page 69 3. Affix the adhesive tape to secure speaker cable to the palmrest [1]. 4. Connect the speaker cable to the connector on the system board . Disassembly and reassembly...

  • Page 70: Heat Sink

    Next steps 1. Replace the board. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Heat sink Removing the heatsink - UMA Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 71: Installing The Heatsink - Uma

    Installing the heatsink - UMA Steps 1. Place the heatsink on the system board and align the screw holes on the heatsink with the screw holes on the system board [1]. 2. In sequential order (as indicated on the heatsink), tighten the four (M2x3) screws that secure the heatsink to the system board [2].

  • Page 72: System Fan

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 73 2. Remove the two (M2x5) screws that secure the system fan to the palmrest [1]. 3. Lift the system fan away from the computer [2]. Disassembly and reassembly...

  • Page 74: Installing The System Fan

    Installing the system fan Steps 1. Place and align the screw holes on the system fan with the screw holes on to the palmrest [1]. 2. Replace the two (M2x5) screws to secure the system fan to the palmrest [2]. Disassembly and reassembly...
  • Page 75 3. Connect the system fan cable to the connector on the system board. Disassembly and reassembly...

  • Page 76: System Board

    Next steps 1. Replace the battery. 2. Replace the base cover. 3. Replace the microSD card. 4. Follow the procedure in after working inside your computer. System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 77 2. Lift the latch and disconnect the following cables from the system board: a. LED board cable [3]. b. USH FFC [4]. c. Touchpad FFC [5]. 3. Remove the two (M2x3) screws that secure the eDP bracket to the system board [1]. 4.
  • Page 78 6. Remove the five (M2x3) screws that secure the system board to the palmrest [1]. 7. Lift the system board away from the computer [2]. Disassembly and reassembly...

  • Page 79: Installing The System Board

    Installing the system board Steps 1. Align and place the system board on the palmrest [1]. 2. Replace the five (M2x3) screws to secure the system board to the palmrest [2]. Disassembly and reassembly...
  • Page 80 3. Connect the eDP cable to the connector on the system board [1]. 4. Place the eDP support bracket above the eDP connector [2]. 5. Replace the two (M2x3) screws to secure the eDP bracket to the system board [3]. Disassembly and reassembly...
  • Page 81 6. Insert the dummy sim card into the sim card slot [1]. 7. Connect the following cables to the system board: a. LED board cable [2]. b. USH FFC [3] c. Touchpad FFC [4]. Disassembly and reassembly...

  • Page 82: Keyboard

    Next steps 1. Replace the system fan. 2. Replace the heatsink. 3. Replace the SSD. 4. Replace the DC-in. 5. Replace the coin cell battery. 6. Replace the WLAN card. 7. Replace the memory module. 8. Replace the battery. 9. Replace the base cover.
  • Page 83 3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11.

  • Page 84: Installing The Keyboard

    Installing the keyboard Steps 1. Align and place the keyboard on the palmrest [1]. 2. Replace the 22 (M2x2) screws to secure the keyboard to the palmrest [2]. Disassembly and reassembly...
  • Page 85 3. Connect the backlit cable and the keyboard cable to the connectors on the touchpad. Disassembly and reassembly...

  • Page 86: Keyboard Bracket

    Next steps 1. Replace the coin cell battery. 2. Replace the system board. NOTE: System board can be replaced with heatsink attached. 3. Replace the WLAN card. 4. Replace the DC-in. 5. Replace the system fan. 6. Replace the memory module.

  • Page 87: Installing The Keyboard Bracket

    6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11. Remove the coin cell battery. 12. Remove the keyboard. Steps 1.

  • Page 88: Power Button

    Next steps 1. Replace the keyboard. 2. Replace the coin cell battery. 3. Replace the system board. NOTE: System board can be replaced with heatsink attached. 4. Replace the WLAN card. 5. Replace the DC-in. 6. Replace the memory module. 7.

  • Page 89: Installing The Power Button

    3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11.

  • Page 90: Display Assembly

    Next steps 1. Replace the keyboard. 2. Replace the coin cell battery. 3. Replace the system board. NOTE: System board can be replaced with heatsink attached. 4. Replace the WLAN card. 5. Replace the DC-in. 6. Replace the memory module. 7.
  • Page 91 5. Remove the WLAN card. Steps 1. Unroute the wireless antenna from the routing guides on the system board [1]. 2. Remove the two (M2x3) screws that secures the eDP cable bracket to the system board [2]. 3. Lift the eDP cable bracket from the system board [3]. 4.
  • Page 92 6. Remove the six (M2.5x4) screws that secures the display assembly to the system chassis [1]. 7. Remove the display assembly from the system [2]. Disassembly and reassembly...

  • Page 93: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest. Steps 1. Align and place the system chassis under the hinges of the display assembly [1]. 2.
  • Page 94 3. Seat the system chassis on the display assembly. Disassembly and reassembly...
  • Page 95 4. Reroute the wireless antenna through the routing guides on the system board [1]. 5. Connect the eDP cable to the eDP connector on the system board [2]. 6. Place the eDP cable bracket on the system board [3]. 7. Replace the two (M2x3) screws that secure the eDP cable bracket to the system board [4]. Disassembly and reassembly...

  • Page 96: Display Bezel

    Next steps 1. Replace the WLAN card. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Display bezel Removing display bezel Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 97 CAUTION: When prying open the display bezel, ensure to pry along the outside edge of the display bezel using your hands or plastic scribes—using a screw driver or other sharp objects may damage the display cover. Carefully pry open the inside edge of the display bezel and then pry open the inside edge of the left and right sides of the display bezel [2].

  • Page 98: Installing The Display Bezel

    Installing the display bezel Steps Align the display bezel with the display assembly, and then gently snap the display bezel into place. Disassembly and reassembly...
  • Page 99 Disassembly and reassembly...

  • Page 100: Display Panel

    Next steps 1. Replace the display assembly. 2. Replace the battery. 3. Replace the base cover. 4. Replace the microSD card. 5. Follow the procedure in after working inside your computer. Display panel Removing display panel Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 101 2. Peel the conductive tape [1] on the display cable connector. 3. Remove the adhesive strip that secures the display cable connector [2]. 4. Lift the latch and disconnect the display cable from the connector on the display panel [3, 4]. NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel.
  • Page 102 Disassembly and reassembly...

  • Page 103: Installing Display Panel

    Installing display panel Steps 1. Connect the display cable to the connector and close the latch [1, 2]. 2. Adhere the adhesive strip to secure the display cable connector [3]. 3. Adhere the conductive tape to secure the display cable connector [4]. NOTE: LCD Panel comes with two (L+R) brackets that needs to toe-in first, then secure two screws located at the base of the LCD panel.

  • Page 104: Camera

    Next steps 1. Replace the display hinges. 2. Replace the hinge caps. 3. Replace the display bezel. 4. Replace the display assembly. 5. Replace the battery. 6. Replace the base cover. 7. Replace the microSD card. 8. Follow the procedure in after working inside your computer.

  • Page 105: Installing Camera

    8. Remove the display hinges. 9. Remove the display panel. Steps Disconnect the camera cable from the connector on the camera module [3]. Installing camera Steps 1. Connect the camera cable to the connector on the camera module [1]. 2. Insert the camera into the slot on the display back cover [2]. 3.

  • Page 106: Hinge Caps

    Next steps 1. Replace the display panel. 2. Replace the display hinges. 3. Replace the hinge caps. 4. Replace the display bezel. 5. Replace the display assembly. 6. Replace the battery. 7. Replace the base cover. 8. Replace the microSD card.

  • Page 107: Installing Hinge Caps

    Steps 1. Remove the two (M2x2.5) screws that secure the hinge caps to the chassis [1]. 2. Pinch the hinge caps to release the hinge caps from the ribs on the display back cover then slide inwards to remove the hinge caps from the display hinge [2].

  • Page 108: Display Hinges

    Next steps 1. Replace the display bezel. 2. Replace the display assembly. 3. Replace the battery. 4. Replace the base cover. 5. Replace the microSD card. 6. Follow the procedure in after working inside your computer. Display hinges Removing display hinge Prerequisites 1.

  • Page 109: Installing Display Hinge

    Steps 1. Remove the four (M2.5x3.5) screws that secure the display hinge to the display assembly [1]. 2. Remove the display hinges from the display back cover [2]. Installing display hinge Steps 1. Place the display hinge on the display assembly. 2.

  • Page 110: Display (Edp) Cable

    Next steps 1. Replace the hinge caps. 2. Replace the display bezel. 3. Replace the display assembly. 4. Replace the battery. 5. Replace the base cover. 6. Replace the microSD card. 7. Follow the procedure in after working inside your computer.

  • Page 111: Installing Display Cable

    9. Remove the display panel. 10. Remove the camera. Steps Peel the conductive tape and unroute the display cable to release it from adhesive and lift the display cable from the display back cover. Installing display cable Steps 1. Adhere the display cable to the display back cover. 2.

  • Page 112: Display Back Cover Assembly

    Next steps 1. Replace the camera. 2. Replace the display panel. 3. Replace the display hinges. 4. Replace the hinge caps. 5. Replace the display bezel. 6. Replace the display assembly. 7. Replace the battery. 8. Replace the base cover. 9.

  • Page 113: Palmrest Assembly

    10. Remove the camera. 11. Remove the display cable. About this task After performing the preceding steps, you are left with the display back cover. Next steps 1. Replace the display cable. 2. Replace the camera. 3. Replace the display panel.
  • Page 114 3. Remove the base cover. 4. Remove the battery. 5. Remove the speaker. 6. Remove the memory module. 7. Remove the system fan. 8. Remove the DC-in 9. Remove the WLAN card. 10. Remove the system board. NOTE: System board can be removed with heatsink attached. 11.
  • Page 115 10. Replace the battery. 11. Replace the base cover. 12. Replace the microSD card. 13. Follow the procedure in after working inside your computer. Disassembly and reassembly...

  • Page 116: Chapter 5: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 117: One Time Boot Menu

    Table 3. Navigation keys (continued) Keys Navigation Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately.

  • Page 118: System Information

    Table 4. General (continued) Option Description Date/Time Allows you to set the date and time settings. Changes to the system date and time take effect immediately. System information Table 5. System Configuration Option Description Integrated NIC Allows you to configure the on-board LAN controller. ●...

  • Page 119: Video

    Table 5. System Configuration (continued) Option Description ● Dim ● Bright-enabled by default Keyboard Backlight Timeout on The Keyboard Backlight Timeout dims out with AC option. The main keyboard illumination feature is not affected. Keyboard Illumination will continue to support the various illumination levels.

  • Page 120: Security

    Security Table 6. Security Option Description Admin Password Allows you to set, change, and delete the admin password. System Password Allows you to set, change, and delete the system password. Internal HDD-2 Password This option lets you set, change, or delete the password on the system's internal hard disk drive (HDD).

  • Page 121: Secure Boot

    Table 6. Security (continued) Option Description Admin Setup Lockout Allows you to prevent users from entering Setup when Admin password is set. This option is not set by default. Master Password Lockout Allows you to disable master password support Hard Disk passwords need to be cleared before the settings can be changed.

  • Page 122: Performance

    Table 8. Intel Software Guard Extensions (continued) Option Description Click one of the following options: ● 32 MB ● 64 MB ● 128 MB—Default Performance Table 9. Performance Option Description Multi Core Support This field specifies whether the process has one or all cores enabled.

  • Page 123: Post Behavior

    ● Adaptive—enabled by default Configuration ● Standard—Fully charges your battery at a standard rate. ● ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 124: Manageability

    Option Description Enable Network. This option is enabled by default. Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys.

  • Page 125: Wireless

    If the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 BIOS setup...

  • Page 126: Updating The Bios In Linux And Ubuntu

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 127: System And Setup Password

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 128: Deleting Or Changing An Existing System Setup Password

    About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...

  • Page 129: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 130: Chapter 6: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 131: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 132: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 133: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 134: Real-Time Clock (Rtc Reset)

    Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models. Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for 20 seconds.
  • Page 135 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 136: Chapter 7: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 13. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips...

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