Dell Vostro 5502 Service Manual
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Dell Vostro 5502 Service Manual

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Vostro 5502
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F002
August 2021
Rev. A03

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Summary of Contents for Dell Vostro 5502

  • Page 1 Vostro 5502 Service Manual Regulatory Model: P102F Regulatory Type: P102F002 August 2021 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before working inside your computer........................6 Safety precautions.................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 After working inside your computer..........................9 Chapter 2: Major components of your system................10 Chapter 3: Disassembly and reassembly ..................
  • Page 4 Installing the speakers..............................36 Heat sink....................................37 Removing the heat sink - UMA..........................37 Installing the heat sink - UMA..........................38 System fan..................................39 Removing the system fan............................39 Installing the system fan............................40 I/O board.....................................42 Removing the I/O board............................42 Installing the I/O board.............................. 43 System board..................................
  • Page 5 System logs...................................76 Updating the BIOS in Windows .............................77 Updating BIOS on systems with BitLocker enabled.................... 77 Updating the Dell BIOS in Linux and Ubuntu environments................78 Flashing the BIOS from the F12 One-Time boot menu..................78 System and setup password............................83 Assigning a system setup password........................84 Deleting or changing an existing system setup password.................84...

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Major Components Of Your System

    Major components of your system 1. Base cover 2. Battery 3. DC-in port 4. Heat sink 5. Memory module 6. Solid-state drive shield 7. M.2 2230 SSD 8. Speaker 9. System board 10. Touchpad 11. Palm-rest and keyboard assembly 12. Display assembly 13.
  • Page 11 18. M.2 2280 SSD NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 12: Chapter 3: Disassembly And Reassembly

    Disassembly and reassembly NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw list • Base cover • Battery • Memory modules • Solid-state drive • Coin-cell battery •...
  • Page 13 Table 1. Screw list Component Screw type Quantity Screw image Base cover M2x8 - captive M2x4 3-Cell Battery M2x3 4-Cell Battery M2x3 Solid-state drive (slot 1) M2x3 Solid-state drive (slot 2) M2x3 Solid-state drive thermal M1.6x2 support bracket WLAN M2x3 Heat sink M2x5.35 - captive NOTE:...

  • Page 14: Base Cover

    Base cover Removing the base cover Prerequisites Follow the procedure in before working inside your computer. About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 15: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x8) that secure the base cover to the palm-rest and keyboard assembly. 3. Pry open the base cover starting from the recess at the hinge area and work your way around and follow the "guidance line" indicated in the image to remove the base cover.
  • Page 16 Disassembly and reassembly...

  • Page 17: Battery

    Steps 1. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. 2. Tighten the two captive screws (M2x8) that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps Follow the procedure in after working inside your...

  • Page 18: Removing The 3-Cell Battery - Uma/Discrete

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 19: Installing The 3-Cell Battery - Uma/Discrete

    3. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery - UMA/discrete Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Vostro 5501 also supports 4-cell battery. The figure indicates the location of the 3-cell battery and provides a visual representation of the installation procedure.

  • Page 20: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure. Steps 1.

  • Page 21: Installing The Memory Modules

    Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure. Steps 1.

  • Page 22: Solid-State Drive

    3. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive - SSD-1 Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive or a 2280 solid-state drive in M.2 slot one.

  • Page 23: Removing The M.2 2230 Solid-State Drive - Ssd-1

    NOTE: M.2 slot two supports one PCIe Gen3 x4 NVMe or SATA solid-state drive (M.2 2230 or M.2 2280) or one Intel Optane memory H10 with solid state storage. NOTE: If there is only one solid-state drive in the configuration you ordered, you can install another solid-state drive in the other M.2 slot.

  • Page 24: Installing The M.2 2230 Solid-State Drive - Ssd-1

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive - SSD-1 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 25: Replacing The Ssd-1 Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palmrest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 26: Removing The M.2 2280 Solid-State Drive - Ssd-2

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the solid-state drive. Removing the M.2 2280 solid-state drive - SSD-2 Prerequisites 1.

  • Page 27: Installing The M.2 2280 Solid-State Drive - Ssd-2

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the support bracket on the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive from the solid-state drive slot on the system board. Installing the M.2 2280 solid-state drive - SSD-2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Removing The M.2 2230 Solid-State Drive - Ssd-2

    Steps 1. Align the support bracket to accommodate the M.2 2280 solid-state drive. 2. Gently slide the solid-state drive into the solid-state drive slot on the system board. 3. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1.

  • Page 29: Installing The M.2 2230 Solid-State Drive - Ssd-2

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 2. Slide and remove the solid-state drive module from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive - SSD-2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 30: Removing The Thermal Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 31: Replacing The Thermal Support Bracket

    Steps 1. Remove the two screws (M1.6x2) that secures the thermal support bracket to palm-rest and keyboard assembly. 2. Lift the thermal support bracket. Replacing the thermal support bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure provides a visual representation on how to replace thermal support bracket.

  • Page 32: Coin-Cell Battery

    Steps 1. Place the thermal support bracket using the alignment posts. 2. Replace the two screws (M1.6x2) to tighten the thermal support bracket. 3. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD support bracket into the support bracket slot.

  • Page 33: Installing The Coin-Cell Battery

    Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 35: Speakers

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Align and place the WLAN card bracket on the WLAN card. 4.

  • Page 36: Installing The Speakers

    About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Locate the speakers on your computer. 2. Disconnect the speaker cable from the connector on the system board. 3.

  • Page 37: Heat Sink

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1.

  • Page 38: Installing The Heat Sink - Uma

    1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The figure indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1.

  • Page 39: System Fan

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws (M2x3) that secure the heat sink to the system board.

  • Page 40: Installing The System Fan

    Steps 1. Flip the mylar cover. 2. Unplug the I/O cable from the connector on the system board. 3. Peel the adhesive tape to unroute the I/O cable. 4. Disconnect the system fan cable from the system board. 5. Remove the two (M2x2) screws that secure the system fan to the palm-rest and keyboard assembly. 6.
  • Page 41 Steps 1. Slide and place the system fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the system fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x2) screws to secure the system fan to the palm-rest and keyboard assembly. 4.

  • Page 42: I/O Board

    I/O board Removing the I/O board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the SSD-1 (M.2 2280 2230). 6. Remove the coin cell.

  • Page 43: Installing The I/O Board

    5. Open the latch, and disconnect the I/O-board cable. NOTE: The original cable has to be transferred to the new I/O board when ordering for a warranty part as the new I/O board does not include a cable. 6. Open the latch, and disconnect the fingerprint reader cable from the I/O board. 7.

  • Page 44: System Board

    5. Adhere the coin-cell battery to the slot on the palm-rest assembly and connect the coin cell cable. 6. Route the I/O cable underneath the system fan using adhesive tape. 7. Connect the I/O-board cable to the I/O board and close the latch to secure the cable. 8.
  • Page 45 Disassembly and reassembly...

  • Page 46: Installing The System Board

    Steps 1. Remove three screws (M2.5x3.5), and lift the left-display hinge. 2. Peel the adhesive tape off the I/O-board cable to system board. 3. Open the latch, and disconnect the I/O-board cable from the system board. 4. Disconnect the system fan cable from the system board. 5.
  • Page 47 Disassembly and reassembly...
  • Page 48 Steps 1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3.

  • Page 49: Dc-In Port

    2. Install the memory module. 3. Install the heat sink. 4. Install the WLAN card. 5. Install the SSD-1 (M.2 2280 solid-state drive M.2 2230 solid-state drive). 6. Install the SSD-2 (M.2 2280 solid-state drive M.2 2230 solid-state drive). 7. Install the battery. 8.

  • Page 50: Installing The Dc-In Port

    Steps 1. Locate the DC-in port on your computer. 2. Remove the three (M2.5x3.5) screws, and lift the metal hinge bracket covering the display connector. 3. Remove the single (M2x3) screw, and lift the DC-in port. 4. Peel the transparent sticker, and disconnect the DC-in cable from its connector on the system board. 5.

  • Page 51: Power Button With Fingerprint Reader (Optional)

    5. Replace the three (M2.5x3.5) screws and fix the metal hinge to cover the display connector. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer. Power button with fingerprint reader (optional) Removing the power button and optional fingerprint reader Prerequisites 1.

  • Page 52: Installing The Power Button With Optional Finger Reader

    Installing the power button with optional finger reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the power button with fingerprint reader and provides a visual representation of the installation procedure.

  • Page 53: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the speakers. About this task The figure indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1.

  • Page 54: Installing The Touchpad

    4. Open the latch, and disconnect the touchpad cable from the system board. 5. Remove the adhesive tape from the touchpad bracket. 6. Remove the two (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 7. Lift the touchpad, along with the cable, off the palm-rest and keyboard assembly. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 55: Display Assembly

    5. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 6. Replace the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 7. Route the audio cable, and replace the adhesive tape. Next steps 1.
  • Page 56 Disassembly and reassembly...
  • Page 57 Disassembly and reassembly...

  • Page 58: Installing The Display Assembly

    Steps 1. Locate the display cable and display hinges on your computer. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Remove the three screws (M2.5x3.5) that secure the left-display hinge to the system board. 5.
  • Page 59 Disassembly and reassembly...

  • Page 60: Palm-Rest And Keyboard Assembly

    Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the three screws (M2.5x3.5) that secure the left-display hinge to the system board. 5.

  • Page 61: Installing The Palm-Rest And Keyboard Assembly

    6. Remove the memory modules. 7. Remove the SSD-1 (M.2 2280 2230). 8. Remove the SSD-2 (M.2 2280 2230). 9. Remove the system fan. 10. Remove the heat sink. 11. Remove the speakers. 12. Remove the display assembly. 13. Remove the board.
  • Page 62 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the touchpad. 3. Install the DC-in port. 4. Install the power button with fingerprint reader. 5. Install the board. 6. Install the display assembly.

  • Page 63: Chapter 4: Software

    Downloading Windows drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 64: Chapter 5: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices that are listed on the boot menu depend on the bootable devices in the system.

  • Page 65: Boot Sequence

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 66: Boot Configuration

    Table 2. Overview Option Description ○ Battery Level ○ Battery State ○ Health ○ AC Adapter ● Processor Information ○ Processor Type ○ Maximum Clock Speed ○ Minimum Clock Speed ○ Current Clock Speed ○ Core Count ○ Processor ID ○...

  • Page 67: Integrated Devices

    Table 3. Boot configuration (continued) Option Description Secure Boot Secure Boot helps ensure your system boots using only validated boot software. Enable Secure Boot—By default, this option is disabled. NOTE: The system has to be in UEFI boot mode to enable Enable Secure Boot.

  • Page 68: Storage

    Storage Table 5. Storage options Option Description SATA/NVMe Operation Allows you to set the operating mode of the integrated storage device controller. The options are: ● Disabled ● AHCI/NVMe ● RAID On—By default, the RAID On option is enabled. Storage Interface Allows you to enable or disable various drives on board.

  • Page 69: Power Management

    Table 7. Connection (continued) Option Description use any enabled NICs when UEFI networking protocols are installed and available. The options are: ● Disabled ● Enabled ● Enabled with PXE - This option is enabled by default. Wireless Device Enable Allows you to enable or disable the internal wireless devices. The options are: ●...

  • Page 70: Security

    ● Quiet ● Ultra Performance USB Wake Support Wake on Dell Allows you to connect a Dell USB-C Dock to wake the system from USB-C Dock standby mode. By default, the option Wake on Dell USB-C Dock is enabled. NOTE: These features are only functional when the AC power adapter is connected.

  • Page 71: Password

    Table 9. Security (continued) Option Description Data Wipe on Next Boot Allows BIOS to queue up data wipe cycle for storage devices connected to the motherboard on the next reboot. Start Data Wipe - By default, this option is disabled. NOTE: Secure Wipe operation deletes information in a way that it cannot be reconstructed.

  • Page 72: Update And Recovery

    Table 10. Security (continued) Option Description Digit When enabled, this field reinforces password must contain at least one- digit number. Special When enabled, this field reinforces password must contain at least one Character special character. NOTE: These options by default are disabled. Minimum Defines the number of characters allowed for a password.

  • Page 73: System Management

    BIOSConnect - By default, this option is enabled. Dell Auto OS Recovery The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery Tool. The options are: ● Off ● 1 ●...
  • Page 74 Table 13. Keyboard (continued) Option Description Fn Lock Options Allows you to change the function key settings. Fn Lock Mode This option is enabled by default. The options are: ● Lock Mode Standard ● Lock Mode Secondary- This option is enabled by default. Keyboard Illumination Allows you to set keyboard illumination settings using hotkeys <Fn>+<F5>...

  • Page 75: Pre-Boot Behavior

    Pre-boot behavior Table 14. Pre-boot behavior Option Description Adapter Warnings This option displays warning messages during boot when adapters with little power capacity are detected. ● Enable Adapter Warnings—enabled by default Warnings and Errors This option causes the boot process to only pause when warnings and errors are detected rather than stop, prompt, and wait for user input.

  • Page 76: Performance

    Performance Table 16. Performance Option Description Multi Core Support This field specifies whether the process has one or all cores enabled. The default value is set to the maximum number of cores. ● All Cores — This option is enabled by default. ●...

  • Page 77: Updating The Bios In Windows

    Windows. Steps 1. Restart the computer. 2. Go to Dell.com/support. ● Enter the Service Tag or Express Service Code and click Submit. ● Click Detect Product and follow the instructions on screen. 3. If you are unable to detect or find the Service Tag, click Choose from all products.

  • Page 78: Updating The Dell Bios In Linux And Ubuntu Environments

    One-Time boot menu on the system. Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 79 The Flash BIOS opens. 4. Click Flash from file. System setup...
  • Page 80 5. Select external USB device. 6. Once the file is selected, double-click the flash target file and click Submit. System setup...
  • Page 81 7. Click Update BIOS for the system to reboot and flash the BIOS. System setup...
  • Page 82 8. Click Confirm Update BIOS. System setup...

  • Page 83: System And Setup Password

    Once complete, the system reboots and the BIOS update process is completed. System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 84: Assigning A System Setup Password

    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 85: Chapter 6: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other...

  • Page 86: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 87: System Board Built-In Self-Test (M-Bist)

    Table 19. Functions M-Bist L-Bist Purpose Evaluates the health condition of the Checks if the system board is supplying system board. power to the LCD by performing an LCD Power Rail test. Trigger Press the <M> key and power button. Integrated into the single LED error code diagnostics.

  • Page 88: Display Panel Built-In Self-Test (Lcd-Bist)

    Next steps L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is supplying power to the LCD by performing an LCD Power Rail test.

  • Page 89: System Diagnostic Lights

    System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. ●...

  • Page 90: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 91: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell personal computer. For more information, see...

  • Page 92: Releasing Ethernet (Rj-45) Cable

    NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Releasing Ethernet (RJ-45) cable Prerequisites Follow this procedure when disconnecting the ethernet (RJ-45) cable from the RJ-45 port to avoid damaging your computer. Steps 1.

  • Page 93: Chapter 7: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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