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Caution: Use only Samsung-approved charging devices. Samsung accessories are designed for your
device to maximize battery life. Using other accessories may invalidate your warranty and may cause
damage.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service,
it is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands free activation
screen, which may be followed by a PRL update screen and a Firmware update screen.
Follow the prompts to continue.
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you are swapping phones), you can activate on your computer online
or directly on your phone.
Activate on your computer:
• Go to
sprint.com/activate
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock
key cancels the activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Get Started
and complete the online instructions to activate your phone.
sprint.com/support
for
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