BT WE410443-SA User Manual page 2

Let's get started
Your wi-fi disc will extend your Smart Hub 2 signal to every corner of your business.
While your disc is starting up it will flash through a series of lights
Solid Flashing Flashing
purple
red blue
What the lights on your disc mean
Solid Your disc is starting up
purple
Leave your disc to start up, it should
take approximately 60 seconds to
fully turn on before it attempts
to connect.
Solid Your disc is all connected and
blue
working properly
Your disc has a good Wi-Fi or Ethernet
connection and is working well.
Flashing Your disc is not connected to your
red
Smart Hub 2
Follow the instructions on your disc's
box to connect using WPS or an
Ethernet cable.
Flashing Your disc is updating
purple
Wait a couple of minutes for the
update to complete. Your disc will
then restart and connect back to
the network.
Solid
blue
Flashing Your disc is connecting
blue
WPS has been activated and is
connecting to your hub or your device.
This could take a couple of minutes.
Solid Your disc is working okay
orange
Your disk is connected but try moving
it closer to the hub or another disc to
improve the connection.
Solid There's a problem somewhere
red
Turn your hub and disc off and on. If the
light still doesn't turn blue, use a paper
clip to press your disc's reset button.
No light Your disc is turned off
Check the disc is plugged in and
switched on. Turn it on by pressing
the power button located on the
back of the disc.
Location tips
To get the best broadband connection, think carefully about
where to position your disc.
5 feet 5 feet
Give your disc space Raise your disc up
Keep your disc at least 5 feet Keep your disk on a raised surface,
away from electrical items that away from the floor. Its signal might
could cause interference (e.g. TVs, be disrupted by thick walls, ceilings
monitors, speakers). and radiators.
Need some help?
Go to bt.com/business/help
It's the quickest and easiest way to get help, all day, every day.
Get help from the app
Download the BT Business app for more help.
Chat to us at bt.com/bbchat
We're here to help Monday to Friday, between 8am and 8pm.
Call us
If you need to talk, give us a ring on 0800 800 154.
your hub with a computer or device if you call.
Calls to our helpdesk made from the UK mainland and mobile networks are free.
International call costs vary.
Get help from other users
Join the conversation in our Business Community Forum at
Make sure you're next to
business.forums.bt.com