Follow the steps in this guide to set up your kit. If you need some help, see the Frequently Asked Questions at bt.com/producthelp or call 0808 100 6116*. * Calls made from within the UK mainland network are free. Mobile and International call costs may vary.
Plug in extender near your router Plug one end of the ethernet cable into a spare ethernet socket on your router/hub. Plug the other end into the extender. IMPORTANT: to work properly, extender and hotspot must be plugged directly into the wall socket and not into extension leads.
Connect your devices Connect your devices using wi-fi or the ethernet cable. You can connect separate devices to the ethernet ports and wi-fi at the same time. To connect using wi-fi The hotspot name (SSID) and security key can be found on the pull-out card at the back of the hotspot.
Light status Broadband Extender Flex 500 Light Status What’s happening Power Extender running normally Flashing Extender resetting, synchronising or power save mode Extender turned off Ethernet Device connected to extender Flashing Data being sent or received No device connected to extender or device switched off Data Extender connected to network Green: High transfer speed...
House appliances that draw large amounts of power, like refrigerators, freezers, microwaves and air conditioning systems, might cause interference with your network. For best network performance, use broadband extenders from BT. • If there are no spare ports on your router/hub, you can unplug one of your existing •...
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