Troubleshooting - All Pond Solutions CUP-7000 Manual

TROUBLESHOOTING

UV Indicator is not Lighting Up
If the UV indicator on the top of the filter casing is not lighting up follow these
troubleshooting steps:
1. Clean the UV indicator.
2. If you find that the UV light is still not operational, check that you have power
from the mains supply.
3. If you do have power from the mains supply,
check if you can see the UV is operational through
the viewing hole on top of the UV clarifier. If you
aren't able to see it, try performing a safety
override. Locate the safety override switch on the
ballast end next to the UV bulb fitting (as shown in
the image on the right).
IMPORTANT! NEVER look directly at the UV light.
Press and hold the small thin silver switch when the power is on and the bulb
should ignite. Please test in a dark/ shadowed place and do not look directly
at the bulb – we recommend covering the bulb with kitchen roll or similar. You
should still be able to see the glow of the bulb through this.
4. If the above does not solve the issue replace the UV bulb.
5. Please check for signs of damage or water ingress to quartz sleeve and bulb
area. You might need to replace your quartz sleeve and/or O-Ring if that's the
case.
6. If you find that the UV light is still not operational after the bulb replacement,
the UV ballast may have developed a fault and you will need to contact the
supplier of your unit to obtain replacement parts.
Please remember that UV bulbs for use in ponds should be replaced every 12
months.
Slow Flow Rate
1. Rinse unit's foams making sure they are free of debris. For optimum function
of the unit, we highly recommend the filter is positioned on a brick, so it is not
resting directly on the bottom on the pond. This is to prevent large clumps of
debris blocking the inlets and restricting the flow.
2. Locate the impeller and shaft in the pump and inspect for damage and clear
the fittings and parts of any waste build-up.
3. Ensure that the plastic propeller part of the impeller is attached to the
ceramic part and that they have not come apart or split.