Troubleshooting - Phonak Audeo P-RL User Manual

22.

Troubleshooting

Problem Causes
Hearing aid not Speaker/earpiece blocked
functioning Hearing aid switched off
Battery fully discharged
Hearing aid whistles Hearing aid not inserted correctly into ear
Cerumen in ear canal
Hearing aid too loud Volume too loud
Hearing aid not loud Volume too low
enough or distorted
Low battery
Speaker/earpiece blocked
Hearing has changed
Hearing aid plays two Indication for low battery
beeps
Hearing aid will not Battery fully discharged
switch on Button was inadvertently deactivated by
pressing the button longer than 15 seconds
Indicator light on hearing Hearing aid not inserted correctly
aid does not light up when into charger
hearing aid placed in Hearing Aid battery fully discharged
charging slots
Lowest indicator light on Charger Case error
Charger Case Go constantly
red
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What to do
Clean speaker opening/earpiece
Press lower part of multi-function button for 3 seconds (chapter 9)
Charge hearing aid (chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 8)
Increase volume if volume control available (chapter 8)
Charge hearing aid (chapter 4)
Clean speaker opening/earpiece
Contact you hearing care professional
Charge hearing aid (chapter 4)
Charge hearing aid (chapter 4)
Perform step 2 of the rebooting process (chapter 15)
Insert hearing aid correctly into charger (chapter 4)
Wait three hours after placing hearing aid in charger, regardless of
LED behavior
push reset button for min. 8 seconds
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