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contain: (a) a written description of
the problem and relevant documents
and supporting information; and (b) a
statement of the specific relief sought.
A Notice of Dispute to Boost should be
sent to: General Counsel; Arbitration
Office; 12502 Sunrise Valley Drive,
Mailstop VARESA0202-2C682; Reston,
Boostia 20191. Boost will provide a
Notice of Dispute to you in accordance
with the "Providing Notice To Each
Other Under The Agreement" section
of this Agreement. Boost will assign a
representative to work with you and try to
resolve your Dispute to your satisfaction.
You and Boost agree to make attempts to
resolve the Dispute prior to commencing
an arbitration or small claims action.
If an agreement cannot be reached
within forty-five (45) days of receipt of
the Notice of Dispute, you or Boost may
effective 7-1-13
General Terms and Conditions of Service
commence an arbitration proceeding or
small claims action.
Arbitration Terms, Process, Rules
and Procedures
(1) Unless you and Boost agree otherwise,
the arbitration will be conducted by a
single, neutral arbitrator and will take
place in the county of the last billing
address of the Service. The arbitration
will be governed by either: (a) rules
that we mutually agree upon; or (b) the
JAMS Comprehensive Arbitration Rules
& Procedures (the "JAMS Rules"), as
modified by this agreement to arbitrate,
including the rules about the filing,
administration, discovery and arbitrator
fees. The JAMS rules are available on its
website at jamsadr.com. Notwithstanding
any JAMS Rule to the contrary or any
other provision in arbitration rules
chosen, by agreement, to govern the
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