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Disputing Charges
Any dispute to a charge that we assess you
must be made in writing within 60 days of
the date we deduct the charge from your
account balance. You accept all charges
not properly disputed within the above
time period.
About Account Balances
To keep your account active and avoid
service interruptions, you must either
maintain a positive account balance at all
times or pay any applicable subscription
charges (depending on your service plan).
Account balances are not transferable,
redeemable for cash, or refundable;
that is, once you make payment on your
account, you are provided a credit on
your account that can only be used to
pay for our Services during the effective
period, which varies depending on your
32
General Terms and Conditions of Service
service plan. Positive account balances
are forfeited if they are not used within the
effective period specified in your service
plan (if you properly replenish your account
balance during the effective period, the
effective period restarts). If you do not use
your account balance during the effective
period, your account balance will expire
and you will not be entitled to a refund
or service credit. Your Service will be
interrupted if you fail to maintain a positive
account balance or timely pay applicable
subscription charges for each effective
period. When this service interruption
occurs, you will be given a period of time
(which varies depending on your service
plan) to make any appropriate payments
on your account. If you do not make such
payments within this time period, your
account will be cancelled. If your account is
cancelled, you will lose any phone number,
identification number, or email address
effective 7-1-13
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