Advertisement
wireline phones, depending on a number
of factors (for example, whether your
Device is GPS-enabled, where you are,
whether local emergency service providers
have upgraded their equipment, etc.),
911 operators may not know your phone
number, your location, or the location of
your Device. In certain circumstances, an
emergency call may be routed to a state
patrol dispatcher or alternative location
set by local emergency service providers.
Enhanced 911 service ("E911")—where
enabled by local emergency authorities—
uses GPS technology to provide location
information. Even when available, however,
E911 does not always provide accurate
location information. If your Device is
indoors or for some other reason cannot
acquire a satellite signal, you may not
be located. Some Devices have a safety
feature that prevents use of the keypad
after dialing 911—you should follow voice
38
General Terms and Conditions of Service
prompts when interacting with emergency
service providers employing interactive
voice response systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost
or stolen so we can freeze your account.
You may be responsible for usage charges
before you notify us of the alleged loss or
theft. You agree to cooperate if we choose
to investigate the matter (provide facts,
sworn statements, etc.). We may not credit
or refund any account balance if you
choose to terminate Services as a result
of loss or theft of your Device. If you do not
either activate a new device or notify us
that you have found your Device within 60
days from the date we froze your account,
your account will be deactivated, we may
assess a charge equal to the balance in
your account (which is not refundable), and,
effective 7-1-13
Advertisement
