Paper Gets Jammed - Epson ET-2850 Series User Manual

Solving Problems
Code Situation
E-11 An ink pad needs to be replaced.
W-01 A paper jam has occurred.
W-11 An ink pad is nearing the end of its
service life.
I-22 Set Wi-Fi from the Push Button
(WPS).
I-23 Set Wi-Fi from the PIN Code (WPS).
I-31 Set Wi-Fi from the Wi-Fi Auto
Connect.
I-41 Paper Setup Auto Display is
disabled. Some functions cannot be
used.
I-60 Your computer may not support
WSD (Web Services for Devices).
Recovery The printer has started in recovery
Mode mode because the firmware update
failed.
Update
Firmware
*
In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the product is designed to stop printing when the pad has reached its limit. Whether and how often
this is required will vary according to the number of pages you print using the borderless print option. The need
for replacement of the pad does not mean that your printer has ceased to operate in accordance with its
specifications. The printer will advise you when the pad requires replacing and this can only be performed by an
authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

Paper Gets Jammed

Check the error displayed on the control panel and follow the instructions to remove the jammed paper including
any torn pieces. Next, clear the error.
>

Paper Gets Jammed

Solutions
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part.
However, non-printing features such as scanning are available.
Remove the paper from the printer and press the button displayed on
the bottom of the LCD screen to clear the error. In some cases, you
need to turn the power off and on again.
Contact Epson or an authorised Epson service provider to replace the
ink pad*. It is not a user-serviceable part. The message will be
displayed until the ink pad is replaced.
Press the OK button to resume printing.
Push the access point button. If there is no button on the access
point, open the access point setting window, and then click the
button displayed in the software.
Enter the PIN code displayed on the LCD screen into the access point
or computer within two minutes.
Install the software on your computer, and then press the OK button
when Wi-Fi setup starts.
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
The scan to computer (WSD) feature is only available for computers
running English versions of Windows 10, Windows 8.1, Windows 8,
Windows 7 or Windows Vista. Make sure that the printer is correctly
connected to the computer.
Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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