Gilbarco FlexPay IV Programming And Service Manual page 101

PIP3 Connections
Component
Pump Control Node
Omnia PCB
Card Reader
Remote Management
MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
Omnia Encore Dispenser Troubleshooting
Symptom Probable Cause
Internet connectivity test Site connectivity issues
does not pass.
PCN not reachable on ZMODEM connection improper.
Forecourt
Insite360 .
Cannot remotely
perform PCN resets,
pull logs, etc. from the
pump portion of
Insite360.
Omnia PCB not able to Firewall access
register through Secure
Zone Router.
Can't Reach the Omnia
programming web page
from the BRCM 2.X
(Back Room)
Cannot ping the card Not able to ping the UX300 Card
reader IP address from Readers at 172.16.100.2 due to
service port on the VLAN Omnia Segmenting
Omnia PCB.
Cannot warm start ZMODEM cable connection
dispenser remotely.
Omnia date and time is Firewall access
not automatically
updated via Cloud.
Alarms for remote door 1 ZMODEM cable connection.
sensors are not visible
in Insite360 2 Pump connection type set
incorrectly.
Troubleshooting
Steps to Resolve
1 Check high-speed connection to the back
room.
2 If the connectivity LEDs appear correct, 
double-check the gateway settings and
primary DNS.
3 Move laptop to back room switch or to a
free BRCM or BRCM2 port and try to
connect to the Internet (example Google).
4 If everything fails, ensure that the site is
allowing the required external Internet
connections.
Verify the ZMODEM connection from
Omnia P315 to PCN Laptop Port P1111.
This cable must be connected and
reconnected after any service is performed
on the unit.
Verify that the MAC addresses of each
device have been provided to the site IT
personnel to allow them through the
firewall.
Use 10.5.55.71:3000 to get to the Omnia
Configuration Page (72, 73, 74, etc.) from
the BRCM2 or BRCM2.1.
Note: The External IP Address could be
customer specified, and not the
recommended default 10.5.55.XX
value. Two-wire Over IP must be
enabled in Omnia General settings
page.
The UX300 Card Readers cannot be pinged
at 172.16.100.2 due to VLAN Omnia
Segmenting. The VLAN/Laptop Static IP
setting along with the default UX300 does
not allow to ping the UX300s. We can ping
the UPM CRIND IP addresses
172.20.100.1/3 from the service port.
Check if the ZMODEM cable is properly
connected.
1 Check for firewall blockers within the site's
network (may require Site IT assistance).
2 Verify all of the following 5 NTP URLs can
be hit from the back room:
• 0.debian.pool.ntp.org
• 1.debian.pool.ntp.org
• 2.debian.pool.ntp.org
• 3.debian.pool.ntp.org
1 Ensure that the ZMODEM cable is
properly connected.
2 From Insite360 Configuration page,
ensure that Pump Serial Interface is set to
RTP - Serial.
Page 7-9