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Gilbarco FlexPay IV CRIND Startup Manual

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MDE-5221J
October 2019
FlexPay
IV CRIND
Start-up Manual
™
®

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Summary of Contents for Gilbarco FlexPay IV CRIND

  • Page 1 MDE-5221J October 2019 FlexPay IV CRIND Start-up Manual ™ ®...
  • Page 2 This page is intentionally left blank.

  • Page 3: Table Of Contents

    Table of Contents PAGES 1-2 SECTION 1 - INTRODUCTION Purpose ............... . 1 Intended Users .
  • Page 4 This page is intentionally left blan MDE-5221J...

  • Page 5: Section 1 - Introduction Pages

    SECTION 1 - INTRODUCTION Purpose This manual provides start-up instructions for FlexPay™ IV CRIND®. The FlexPay IV CRIND provides an outdoor terminal platform that is EMV®-certified and Payment Card Industry PIN Entry Device  (PCI-PED) certified. For units with the Omnia board, use MDE-5369 FlexPay IV (with Omnia) Programming and Service Manual for start-up instructions.
  • Page 6 SECTION 1 - INTRODUCTION This page is intentionally left blank. MDE-5221J...

  • Page 7: Section 2 - Important Safety Information Pages

    Fire, explosion, electrical shock, or pressure release could occur and Use only genuine Gilbarco replacement parts and retrofit kits on your cause death or serious injury, if these safe service procedures are not pump/dispenser.
  • Page 8 Lockout/Tagout Lockout/Tagout covers servicing and maintenance of machines and equipment in which the unexpected energization or  Gilbarco Veeder-Root encourages the recycling of start-up of the machine(s) or equipment or release of stored energy our products. Some products contain electronics, could cause injury to employees or personnel.

  • Page 9: Section 3 - Flexpay Iv Start-Up Pages

    • For information on units having Applause™ Media System, refer to “Completing Start-up” page Version 42.06.11 or later allows the use of the Gilbarco Diagnostic Card to enter CRIND programming (Maintenance Menu). IMPORTANT INFORMATION Applies to kits only: Both the Universal Payment Module (UPMs) by default have the same IP address.

  • Page 10: Flexpay Iv Start-Up

    Ensure that the printer paper is loaded into the CRIND Universal Serial Bus (USB) printer. Once the Gilbarco Veeder-Root® white screen is displayed, press 1 to enter setup (displayed in left bottom portion of CRIND screen). After the blue System Online screen, when CRIND BIOS is running, swipe the Gilbarco Diagnostic Card to enter CRIND programming.
  • Page 11 SECTION 3 - FLEXPAY IV START-UP On the Maintenance Menu screen, the “Please enter password” message is displayed. Enter the last six digits of the Product Part Number (PPN), for example, 028178 (printed on the UPM label). Notes: 1) The PPN is displayed for about 10 seconds during the boot up process. 2) Main menu timeout is 10 minutes of inactivity.

  • Page 12: Configuring Crind (Side A)

    SECTION 3 - FLEXPAY IV START-UP Configuring CRIND (Side A) Note: Side A is where the calibration switch is located. IMPORTANT INFORMATION (For kits only) - Ensure that the side B card reader and UPM Ethernet cable are disconnected before configuring the CRIND. Factory-built dispensers have a default IP set and do not require disconnecting the side B card reader and UPM cables.
  • Page 13 SECTION 3 - FLEXPAY IV START-UP Note: To return to the previous menu, press Cancel. Press <1> Transmitter/Receiver in Dispenser (TRIND®) READER. The options available are: NONE/YES. This configuration option is about the TRIND reader [specific for North America (NA) customization]. The configuration must be set as YES, ...
  • Page 14 Note: If no configuration changes stop at System Menu screen, then proceed with “Secure Menu Configuration (CRIND Time, IP Addresses, and Activation)” page Press 1 on the white Gilbarco screen to enter setup again once the unit reboots. Proceed to “Secure Menu Configuration (CRIND Time, IP Addresses, and Activation)” page...

  • Page 15: Secure Menu Configuration (Crind Time, Ip Addresses, And Activation)

    SECTION 3 - FLEXPAY IV START-UP Secure Menu Configuration (CRIND Time, IP Addresses, and Activation) Notes: 1) Unit will be shipped from the factory with UPM and card reader deactivated. It is important to follow the procedure for best results. 2) Secure Menu timeout is 60 seconds in case of inactivity.
  • Page 16 Call Gilbarco Support Center at 1-800-800-7498 (or use the Gilbarco Online Activation Tool) and obtain a verification code. Provide Gilbarco with a challenge number and the check digit after verifying that the check digit matches with the one on the screen. Provide the eight-digit PPN. Gilbarco will provide a verification code.
  • Page 17 • UPM Security Module: Enabled • Reader Security Module: Enabled After you have a successful activation, a new verification code is required from Gilbarco to enter the Secure Menu again. In case the following error messages are displayed, refer to the action/explanation provided against them for troubleshooting.

  • Page 18: Jumper Settings For Dcm2.1/Dcm2.2

    SECTION 3 - FLEXPAY IV START-UP Jumper Settings for DCM2.1/DCM2.2 The following table describes jumper settings for Dispenser Communication Module (DCM)2.1/DCM2.2: Jumper Function High-speed connection active. P304 A/B disabled. High-speed connection inactive. P304A and P304B connects to Category 5 (CAT5) running through the conduit for high speed connection (if used).
  • Page 19 SECTION 3 - FLEXPAY IV START-UP Figure 8: M15737A001 DCM2.2 Assembly J12: SmartCRIND J6-B: 45mA Current J4: Generic and MOC Mode Selection J3: High Speed HomePlug J5: VLAN MDE-5221J...

  • Page 20: Configuring Crind Ip Addresses For Units With Ssom

    Notes: 1) Pressing Enter moves the cursor to the next field. 2) IP scheme may vary depending on the customer’s IP scheme requirements.  3) The Gilbarco Systems on Module (GSoM) IP Addresses can only be configured from Side A (see Figure 28 page 55).
  • Page 21 Notes: 1) Primary Domain Name Server (DNS) value is provided by the customer or is considered to be 10.5.55.1 (if the site uses Gilbarco-provided RV042 Router). 2) The table shows addresses that are subject to change with the site networking scheme.

  • Page 22: Configuring Crind Ip Addresses For Units Without Ssom

    SECTION 3 - FLEXPAY IV START-UP Figure 9: Card Reader Button Card Reader Button Remove power to the unit, and then plug in the UPM and the card reader Ethernet connection on side B. Perform steps page 8 through page 9 before configuring side B.
  • Page 23 SECTION 3 - FLEXPAY IV START-UP Dispenser 2 Unit IP Address UPM Side A 10.5.55.81 CR Side A 10.5.55.82 UPM Side B 10.5.55.83 CR Side B 10.5.55.84 GSoM Side A 10.5.55.85 GSoM Side B 10.5.55.86 Applause Site 10.5.55.66 Server IP Dispenser 3 Unit IP Address...

  • Page 24: Configuring Crind (Side B)

    SECTION 3 - FLEXPAY IV START-UP Figure 10: Card Reader Button Card Reader Button Remove power to the unit, and then plug in the UPM and the card reader Ethernet connection on side B. Perform steps page 8 through page 9 before configuring side B.

  • Page 25: Configuring Applause Media System

    SECTION 3 - FLEXPAY IV START-UP Configuring Applause Media System To configure at startup, proceed to step 1. Alternately, you can access the Auxiliary Feature Processor (AFP) Diagnostics Login Screen by pressing the SW Recovery button located at the front of the GSoM  (see Figure 11).
  • Page 26 SECTION 3 - FLEXPAY IV START-UP To configure Applause Media System for FlexPay IV, proceed as follows: IMPORTANT INFORMATION Before configuring the Applause Media System, ensure that the Applause Site Server is running the latest released software version. Connect your laptop to the AFP/DCM2 using an Ethernet cable. Using Google®, Chrome™, or Mozilla Firefox®...
  • Page 27 Note: If idle is turned on (green), media ads can start showing during a POS application download. Gilbarco recommends disconnecting the Applause Media System Server or waiting to turn on idle media until the units are fully up and running with the POS.

  • Page 28: Completing Start-Up

    Note: If idle is turned on (green), media ads can start showing during a POS application download. Gilbarco recommends disconnecting the Applause Media System Server or waiting to turn on idle media until the units are fully up and running with the POS.

  • Page 29: Related Documents

    Applause Media System Installation, Service, and Parts Manual MDE-4917 FlexPay Connect Distribution Box Installation Manual MDE-5220 FlexPay IV CRIND Retrofit Kit Installation Instructions for Encore S E-CIM ™ MDE-5222 FlexPay IV CRIND Retrofit Kit Installation Instructions for Encore 300/500 MDE-5223...
  • Page 30 SECTION 4 - REFERENCE INFORMATION Term Description Printed Circuit Board Payment Card Industry PCI-PED Payment Card Industry PIN Entry Device Peripheral Interface PCB Product Part Number Point of Sale SSoM Secure Systems on Module Technical Assistance Center Transport Layer Security TRIND Transmitter/Receiver in Dispenser Universal Payment Module...

  • Page 31: Section 5 - Appendix Pages

    (ii) Software Version 42.06.XX/42.11.XX Software Version 52.10.06 or Higher (PCI 5) After the boot procedure, a white screen with the Gilbarco logo, the software version, and hardware version is displayed. Note: Figure 2 is an example only. The screen might be different depending on your software version.
  • Page 32 SECTION 5 - APPENDIX Press 1 and enter the last six digits of the PPN to enter the Service Menu. If 1 is not pressed, the CRIND display will show one of the following screens: System Offline The blue screen indicates that the system is running and it has been activated; the system is waiting for a master device connection.
  • Page 33 SECTION 5 - APPENDIX Tamper Detected This screen is displayed only at start-up. The Tamper Detected state prevents the unit from proceeding through the start-up process. The unit in this case has an alarm(s) running in the module and a steady RED LED on the UPM cover.

  • Page 34: Maintenance Menu

    SECTION 5 - APPENDIX Maintenance Menu You need the password to enter the Service Menu; that is the last six digits of PPN. Enter the password and press OK to confirm. Figure 7: Maintenance Menu System Menu The System Menu contains eight options as shown in Figure Figure 8: System Menu MDE-5221J...

  • Page 35: Retrieve System Information

    SECTION 5 - APPENDIX Retrieve System Information System Info has the following options: Description Screen In this menu, it is possible to retrieve all system information. The following are the two different ways to retrieve system info: • Saving the information on to a USB memory stick. •...
  • Page 36 SECTION 5 - APPENDIX Figure 9 shows an example of system information that can be downloaded or printed. Figure 9: System Information MDE-5221J...

  • Page 37: Device Configuration

    SECTION 5 - APPENDIX Device Configuration External devices can be connected to the FlexPay IV system from the Device Configuration menu. After the first start-up, verify that the devices are configured correctly. When a new device is configured, a reboot is required. Figure 10: Device Configuration Screen (ii) Software Version 52.10.06 or Higher (PCI 5)
  • Page 38 SECTION 5 - APPENDIX Device Selection The following are all the possible options available from the Device Selection menu: Note: Your FlexPay IV CRIND version may show fewer options depending on the country/customer customization. Figure 11: Device Selection Screen(s) (ii) Software Version 42.06.XX...
  • Page 39 SECTION 5 - APPENDIX Software Version 42.06.XX Software Version 42.11.XX/52.10.06 or Higher (PCI 5) <1> CONTACT CARD-READER: <1> CONTACT CARD-READER: Options available are: (Options are the same as those for Software Version 42.06.XX.) NONE/LEGACY_MOTORIZED/VFI_MANUAL (Version 42.06.11 or higher) This configuration option is about the card reader configuration. If no card reader type has been selected during the initialization, you will have a red notification “CARD READER ERROR/NOT READY/ POWER OFF”.
  • Page 40 SECTION 5 - APPENDIX Software Version 42.06.XX Software Version 42.11.XX/52.10.06 or Higher (PCI 5) <5> TRIND READER <6> TRIND READER Options available are: NONE/YES (Options are the same as those for Software Version 42.06.XX.) This configuration option is about the TRIND reader (Specific for NA customization).
  • Page 41 SECTION 5 - APPENDIX Card Reader IP Assignment From the VFI Device Config menu, you can set up the VFI device IP address; this functionality can be used in case of new installation or a reader replacement. Figure 12: Device Configuration Screen (ii) Software Version 42.11.XX Software Version 52.10.XX...
  • Page 42 SECTION 5 - APPENDIX Description Screen At the end of the procedure, the display shows the For DCM2.0 or Earlier (without SSoM) new configured VFI device IP address (+1 of UPM). For DCM2.1 or Later (with SSoM) MDE-5221J...
  • Page 43 SECTION 5 - APPENDIX Other Device IP Assignment From the Other Dev Setup menu, set up GSoM A/B IP address; this functionality can be used for new installation or device replacement. The other device IP setup can just be run on side A units. Description Screen The unit checks for other devices.
  • Page 44 SECTION 5 - APPENDIX Description Screen Selecting <OK> starts the IP assignment and a confirmation screen is displayed. Note: The IP assigned is not shown on this screen. Error Message In case of an IP conflict or communication trouble with the devices, a pop-up message is displayed to inform that a problem occurred.
  • Page 45 The firmware must be stored inside the USB stick in a specific folder structure: X:\gvr\DualAuthentication\printer With: “*. C56BIN” extension. This is a critical operation and the firmware must be approved and provided by Gilbarco. Figure 15: Printer Firmware Update MDE-5221J...
  • Page 46 SECTION 5 - APPENDIX Daily Reboot From the Daily Reboot menu, you can set up the time for the daily restart of the system. Figure 16: Software Versions 42.11.XX and 52.10.XX Option Description REBOOT MODE Options available are: scheduled/default. Scheduled means that the restart is performed at the local time set in point 3 and 4. Default means that the restart is performed automatically by the unit after 24 hours from the latest restart.

  • Page 47: Application Configuration Screen

    In the Application Configuration menu, you can perform internal specific application configuration. Note: For units in Canada with Software Version 42.06.14 or higher installed, the App Config menu is present but functions are not available. Figure 17: FlexPay IV CRIND Customization Screens Software Version 42.06.XX -  Continued in...
  • Page 48 SECTION 5 - APPENDIX Software Version 42.11.XX/52.10.06 or Higher (PCI 5) - Continued in Figure 19 page 46 <1> DISPLAY TEMPLATE: NONE/ POS_ON_LEFT/ POS_CENTERED/ POS_ON_RIGHT/ <2> LOG LEVEL: ERROR/WARNING/INFO/ DEBUG MDE-5221J...
  • Page 49 Pump Menu (42.06.XX) CRIND Diagnostics Menu (42.06.XX) CRIND Diagnostic Menu (42.06.XX) Pump Menu (42.06.XX) <1> LOG LEVEL: ERROR/WARNING/INFO/DEBUG <1> PUMP ID: 1-16 <2> TWOWIRE DEBUG: DISABLE/ENABLE <2> PROTOCOL: GILBARCO/ WAYNE <3> PURGE: DISABLE/ENABLE <3> BAUDRATE: default/1200/2400/4800/9600/19200/ 38400/57600/115200 <4> FACTORY RESET: DISABLE/ENABLE MDE-5221J...
  • Page 50 SECTION 5 - APPENDIX Figure 19: CRIND BIOS Screens for Software Version 42.11.XX/52.10.06 or Higher (PCI 5) CRIND Menu Software Version 52.10.06 o Higher (PCI 5) CRIND Menu Page - 2 Software Version CRIND Display Menu Software Version 52.10.06 or Higher (PCI 5) 52.10.06 or Higher (PCI 5) <1>...
  • Page 51 42.11.XX/52.10.06 or Higher (PCI 5) 42.11.XX/52.10.06 or Higher (PCI 5) <1> PUMP ID: 1-16 <1> FONT TYPE: ENHANCED/NORMAL <1> LOG LEVEL: ERROR/WARNING/INFO/ DEBUG <2> PROTOCOL: GILBARCO/ WAYNE <2> TWOWIRE DEBUG: DISABLE/ENABLE <3> BAUDRATE: default/1200/2400/4800/9600/19200 <3> PURGE: DISABLE/ENABLE /38400/57600/115200 <4> FACTORY RESET: DISABLE/ENABLE...

  • Page 52: Software Update

    SECTION 5 - APPENDIX Software Update The following table describes software update features: Description Screen In the Software Update menu, you can update the current M7 software version using a USB stick. The status strings displayed are “Please connect USB flash drive”...

  • Page 53: Selfcheck Tool

    SECTION 5 - APPENDIX USB stick folders: The root folder is “gvr”. Folders listed below are within the “gvr” folder. • Software folder: in this folder the software has to be updated (both applications and firmware). - The binary files have to be “.new” extension. •...
  • Page 54 SECTION 5 - APPENDIX Figure 21: Diagnostic Mode - 42.06.XX Print Menu MDE-5221J...
  • Page 55 SECTION 5 - APPENDIX Figure 22: Diagnostic Mode - Software Version 42.11.XX/52.10.XX (PCI 5) For more information, refer to MDE-5223 FlexPay IV CRIND Service/Troubleshooting Guide and  MDE-5227 M7 Maintenance Tool User Guide. MDE-5221J...

  • Page 56: Cloud

    Provide the UNIT SERIAL NUMBER and the Challenge code to the Gilbarco Support Center when you call for a verification code. Notes: 1) The Check digit is useful to verify if the Challenge code is properly understood by the Gilbarco Support Center.

  • Page 57: Performing Maintenance Operations In Secure Menu

    SECTION 5 - APPENDIX Figure 24: Secure Menu Login Accessing Secure Menu During Ongoing Session To access the Secure Menu during an ongoing session, proceed as follows: Enter the right verification code retrieved in the previous maintenance session to access the Secure Menu.
  • Page 58 SECTION 5 - APPENDIX Performing Maintenance Operations in Secure Menu The following maintenance operations can be performed in the Secure Menu: • Set Date and Time • Set Network • Activate the Unit • Enable/disable mutual authentication connection • Delete Packages •...
  • Page 59 SECTION 5 - APPENDIX Date and Time Menu In the Date and Time menu, the user can configure and properly set the date and time of the unit. Notes: 1) Aligned date and time is important for log analysis and troubleshooting. 2) Ensure that the time zone is set in the green menu.
  • Page 60 In the Network Menu, you can configure and set the system network configuration. If the VFI device is connected and the FlexPay IV CRIND is a Side A, the reader and external GSoM IP configuration can be performed following the wizard procedure: Set UPM <1>...
  • Page 61 SECTION 5 - APPENDIX Autoconfiguration <5> Auto Configuration proposes a network configuration for a UPM based on the IP addresses of the devices already present into a dispenser. This procedure is useful when a user wants to replace a UPM in a dispenser and doesn’t know the previous IP address, or during Side B configuration.
  • Page 62 SECTION 5 - APPENDIX System Activation Menu In the System Activation menu, you can activate all the dismounting sensors of the system. Activation is required in the following cases: • Display cable is disconnected from UPM. • UPM removal sensor is disengaged. •...
  • Page 63 SECTION 5 - APPENDIX To activate a master device means to activate the dismounting sensor/external switch monitoring the part and to let the software start waiting for a master device (POS) connection. Note: After restarting the system following the activation, a screen with a blue background is displayed, indicating the SYSTEM OFFLINE status, until the connection to a master device is established.
  • Page 64 SECTION 5 - APPENDIX SRED Activation In the SRED Activation menu, you can permanently activate SRED functionality on the system. Figure 33: SRED Activation Note: This operation is one-way only; once enabled, SRED cannot be disabled. After the SRED is activated, the system reports the message “SRED Enabled” on the Splash screen. Figure 34: SRED Enabled MDE-5221J...
  • Page 65 SECTION 5 - APPENDIX This page is intentionally left blank. MDE-5221J...
  • Page 66 The Advantage® Series, CRIND®, Eclipse®, Encore®, Gilbarco®, and TRIND® are registered trademarks of Gilbarco Inc. Applause™ Media System, E- CIM™, FlexPay™, Insite360™, Passport™, and SmartCRIND™ are trademarks of Gilbarco Inc. Chrome™ is a trademark of Google Inc. EMV® is a registered trademark of EMVCo LLC.

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