Gilbarco FlexPay IV Programming And Service Manual page 100

Troubleshooting
Component
Insite360 Units
Page 7-8
Omnia Encore Dispenser Troubleshooting
Symptom Probable Cause
CR 02 CR disconnected
CR 03 CR tampered
CR 05 CR dismounted
CR 08 CR driver error
After upgrading UPMs Proper sequence was not
to version xxx or later followed during kit upgrade.
and installing the Omnia
board, the side A card
reader goes through its
upgrade and works, but
the side B card reader
does not go through its
upgrade and is
inoperative.
Card reader errors or CAT5 cable connection not
UPMs not correct.
communicating properly.
Sales go into POS from
the wrong side. Various
unusual symptoms with
UPMs and card readers.
Cannot register the unit Firewall blockers within the site
to GVR Cloud, but the network
Internet connectivity
passes test.
MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021
PIP3 Connections
Steps to Resolve
1 Power off, power on unit.
2 Check the cable.
3 Assign an IP address to the Card 
Reader.
a From the UPM, in the System Menu,
press <2> Device Configuration.
b In the Device Config menu, press
<2> VFI Device Configuration.
c In the VFI Device Config menu, press
<1> VFI Device IP Assignment and
follow the prompts.
Lost keys. Replace CR.
Perform the activation procedure.
Replace CR.
To recover the side B card reader:
1 Connect side B card reader in the right
Omnia port.
2 Check if Omnia parameter is set into
device config menu.
3 Reboot after making Omnia settings.
4 Select <2> Device Configuration.
5 Select <2> VFI device configuration.
6 Go through the card reader button push
process. It should discover the card
reader and assign the card reader to
172.16.100.2.
7 Exit and allow the UPM to reboot. On
rebooting, the UPM should begin
updating the card reader. ALLOW THIS
PROCESS TO COMPLETE.
1 Verify the CAT5 cables on the Omnia
PCB.
2 Verify that the RJ45 ports on Omnia are
dedicated and color coded due to VLAN.
3 Verify that top row is Side A, and bottom
row is Side B. UPMs use the blue CAT5
cables and UX300s use yellow CAT5
cables.
4 Verify proper CAT5 connections.
5 Ensure that the CRIND IDs are set
correctly.
1 Check for firewall blockers within the site's
network (may require Site IT assistance).
2 Verify all 3 Gilbarco URLs can be hit from
the back room.
3 To register Omnia to Insite360 Forecourt,
the site must allow access to the 3 URLs
(device.gilbarco.com,
registration.gilbarco.com, and
transfer.gilbarco.com) for registration to
occur. Ensure that these websites are 
white-listed.
4 Verify proper site connectivity in the back
room (router configurations, etc.).
Note: You can connect your laptop to the
BRCM2 or BRCM2.1 or connect at
Service Port on Omnia PCB. Ensure
to make proper settings to your
laptop. For example, the Default
Gateway to back room, etc. must be
set.