Do you have a question about the Skorpio X5 and is the answer not in the manual?
Questions and answers
Samuel Roberts
February 9, 2025
We have an issue where multiple of our X5 Scanners are black screening, the lights are still coming on when buttons are pressed but the screen is completely black. Our Current fix is by taking the battery out and waiting for the device to shutoff. Then we boot it back up as usual. Any idea on what is causing this issue? Not sure if its a user error, only one person has been reporting the issue.
1 comments:
Mr. Anderson
February 11, 2025
The black screen issue on multiple Datalogic Skorpio X5 scanners, despite the lights turning on when buttons are pressed, could be caused by a disconnected or drained main battery pack. The manual states that the main battery pack is disconnected at the factory to prevent excessive draining. If the battery is not properly connected or fully charged, the device may power on partially but fail to display anything on the screen. Charging the battery as indicated in the Quick Start Guide or ensuring proper battery connection may resolve the issue.
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Do you have a question about the Skorpio X5 and is the answer not in the manual?
Questions and answers
We have an issue where multiple of our X5 Scanners are black screening, the lights are still coming on when buttons are pressed but the screen is completely black. Our Current fix is by taking the battery out and waiting for the device to shutoff. Then we boot it back up as usual. Any idea on what is causing this issue? Not sure if its a user error, only one person has been reporting the issue.
The black screen issue on multiple Datalogic Skorpio X5 scanners, despite the lights turning on when buttons are pressed, could be caused by a disconnected or drained main battery pack. The manual states that the main battery pack is disconnected at the factory to prevent excessive draining. If the battery is not properly connected or fully charged, the device may power on partially but fail to display anything on the screen. Charging the battery as indicated in the Quick Start Guide or ensuring proper battery connection may resolve the issue.
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