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Top FAQs:
What should I do if my band is disconnected from my phone automatically and
is unable to re-connect automatically?
Cause:
Your band may be disconnected from your phone when the following situations occur.
1. If the distance between your band and phone is more than the Bluetooth connection range (10 meters), the band will automatically disconnect from the phone.
You may also experience intermittent connection if the Bluetooth range is close to 10 meters.
2. Bluetooth may frequently disconnect if there is a strong interference or obstacle between your band and your phone, including the scenarios where there are
multiple Bluetooth connections, the Wi-Fi environment is complex, multiple routers are detected, or a microwave oven is nearby.
3. The Huawei Health app is not running in the background, so the band is disconnected from your band.
Solution:
1. Open the HUAWEI Health app, select your band, and then touch
2. If you are an Android user, ensure that the Huawei Health app is running in the background. It is recommended that you add the app to the protected
background app list. The methods for adding the app to the list may vary with different phone models.
Non-Huawei phone users: contact your phone manufacturer or search online for details.
Huawei phone users: For phones running EMUI 4.0 or earlier versions, go to Phone Manager > App auto launch and Protected apps.
For phones running EMUI 5.0 or later, if other third-party apps are installed, add the apps to the background for protection.
3. Turn off Bluetooth on your phone, turn it on again, and try reconnecting.
4. For Andriod users: In the Huawei Health app, go to Me > My devices, select your band, and touch Unpair to delete the pairing record. Go to Me > My
devices again and select your band to reconnect.
For iOS users: Touch
Devices
phone, go to
Settings
> Bluetooth, touch the exclamation icon next to the Bluetooth name of the paired band, and then touch
the pairing records for reconnection.
5. If the issue persists, restore your band to default settings and try again.
Connection and Pairing
in the bottom-right corner of the Huawei Health app, swipe left on the band icon you want to delete and touch Delete. On your
Touch to
reconnect.
Forget This Device
to delete
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