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Top FAQs:
Why does it take a long time to sync the sleep data to my phone?
Due to the large size of the TruSleep data, the daily data sync lasts for around one minute. If your band has not been connec ted to your phone for
a long period of time, the data sync will take longer time. For example, if the TruSleep data has not been synchronized for five days, the sync will
last for around five minutes. It is recommended that you sync the data every day.
Can I view my workout data on my band when workout is enabled using the Huawei Health app?
When you pair your band to your phone and start a workout using the Huawei Health app, you can get your heart rate reading on your band.
The band displays the latest heart rate measured after you pause the workout in the Huawei Health app.
The band is unable to measure your heart rate when you start a workout in the Huawei Health app if there is an incoming call or alarm
reminder on the band.
What should I do if the data in my band cannot be synchronized to the Huawei Health app?
For Android users, ensure that the Huawei Health app has been updated to the latest version and the band is connected to the app using the
Bluetooth. Open the Huawei Health app and sync data manually. If the issue persists, restart the band and try again.
For iOS users, ensure that the Huawei Health app has been updated to the latest version and the band is connected to the app using the Bluetooth.
Open the Huawei Health app and sync data manually. If the issue persists, restart the band and try again. If the sync still fails, disconnect the band
and the phone, reconnect, and try again. If you are still unable to sync data, close the Huawei Health app and make sure it i s not running in the
background. Open the app again and try syncing data once more.
Data Sync
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