Snap-On TRITON D8 User Manual
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Snap-On TRITON D8 User Manual

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OBD-II/EOBD
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ZEEMS343A Rev. B
Guided Component
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Scope Multimeter
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Tests
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  • Page 1 ® User Manual Scanner Scanner OBD-II/EOBD OBD-II/EOBD Guided Component Guided Component Scope Multimeter Scope Multimeter Tests Tests Quick Lookups Quick Lookups Previous Vehicle Previous Vehicle Tools Tools and Data and Data ZEEMS343A Rev. B Start...
  • Page 2 Scanner Demonstration Basic Operation & Navigation Vehicle Code Scan Quick Reference Information OBD-II/EOBD Maintenance Guided Component Tests ShopStream Connect™ Scope Multimeter ® Quick Lookups SureTrack (On PC) The Snap-on Cloud Previous Vehicles & Data Tools Wi-Fi Connection Customer Support / Training...

  • Page 3: Table Of Contents

    Scroll Bar....................9 Using Code Scan..................54 Screen Messages ..................9 Total Number of Systems (modules) Analyzed........55 Snap-on Messages ................. 9 List of All the Systems Analyzed with DTCs Totals....... 56 General System Messages ..............10 Global OBDII DTCs................56 Vehicle Communication Messages ............
  • Page 4 Table of Contents Main Menu Navigation ................60 Section 12: Scope Multimeter ..............96 Code Results Dropdown Menu ..............61 Safety Information ..................96 Top Repairs Graph ..................61 Measurement Out of Range Indicator ..........97 Technical Bulletins (OEM Information) ............62 Overview......................
  • Page 5 Snap-on Cloud - New User Registration ..........154 Customizing the (Code Scan) Vehicle System Report ......183 Snap-on Cloud - ShopKey Pro and SureTrack User Setup ....155 Software Upgrades and Updates .............. 185 Snap-on Cloud Setup Information Screen........... 156 End User License Agreement .............
  • Page 6 Table of Contents Customer Support / Training ..............190 Legal Information..................193...

  • Page 7: Safety Information

    Safety Information READ ALL INSTRUCTIONS Read, understand and follow all safety messages and instructions in this manual, the accompanying Important Safety Instructions manual, and on the test For your own safety, the safety of others, and to prevent damage to the product and equipment.
  • Page 8 Safety Information Safety Message Conventions Safety Message Conventions Safety messages are provided to help prevent personal injury and equipment damage. Safety messages communicate the hazard, hazard avoidance and possible consequences using three different type styles: Normal type states the hazard. •...

  • Page 9: Using This Manual

    Using This Manual Hyperlinks The illustrations in this manual are intended as reference only and may not depict actual screen results, information, functions or standard equipment. Contact your Selectable hyperlinks are provided throughout this manual to quickly take you to sales representative for availability of other functions and optional equipment.
  • Page 10 Using This Manual Symbols Symbols Important IMPORTANT indicates a situation which, if not avoided, may result in damage to the Different types of arrows are used. The “greater than” arrow (>) indicates an test equipment or vehicle. abbreviated set of selection (navigation) instructions. Example: Abbreviated example for the following procedure: “Select Tools >...

  • Page 11: Section 1: Quick Reference

    Wi-Fi on. This diagnostic tool includes a built-in Wi-Fi feature that automatically transfers code scan reports to the Snap-on Cloud. Use the Snap-on Cloud to print, transfer and 3. The Wi-Fi icon will change to , indicating Wi-Fi is on.
  • Page 12 Quick Reference Secure Vehicle Gateway Secure Vehicle Gateway Printing Data and Screenshots Use ShopStream Connect to print data files and screenshots from the diagnostic tool. IMPORTANT ShopStream Connect ™ on page 179. To protect against unauthorized vehicle network manipulation that may put car systems and customers at risk, many automobile manufacturers Diagnostic Tool Accessories require authorized scan tool access to perform necessary diagnosis and...

  • Page 13: Section 2: General Information

    General Information Section 2 ® The TRITON-D8 is a multi-functional diagnostic tool with exclusive Snap-on Figure 2-1 Front view features like Intelligent Diagnostics, Quick Lookups and connection to The Snap-on Cloud. This section describes basic feature locations, how the diagnostic tool is powered and basic specifications.

  • Page 14: Powering The Diagnostic Tool

    General Information Powering the Diagnostic Tool Connectors and jacks for data communication cables and the AC power supply are is properly connected and then check the DLC power circuit. See Data Cable / located on the top of the diagnostic tool. on page 11 for additional data cable information.

  • Page 15: Ac Power Supply

    General Information Technical Specifications Technical Specifications The Battery Status Indicator LED (located next to the power supply jack) indicates battery status. Item Description / Specification Battery Status LED Description Touch Screen Resistive Touch Panel 8.0 inch diagonal, Color LCD Display Green - battery is fully charged, or the diagnostic tool is 800 x 480 resolution SWVGA being powered by the AC power supply.

  • Page 16: Section 3: Basic Operation And Navigation

    Basic Operation and Navigation Section 3 3.1.2 Turning Off This section describes basic diagnostic tool operation, navigation, screen layout, icon functions, and screen messages. Before you operate the diagnostic tool, make sure the battery pack is fully charged or the diagnostic tool is powered by the AC IMPORTANT power supply.

  • Page 17: Control Buttons

    Basic Operation and Navigation Control Buttons Control Buttons Item Button Description Buttons move the cursor or highlight in their There are four “push type” control buttons and one “thumb pad rocker type” multi- respective direction: Directional - directional button located on the right side of the diagnostic tool. All other diagnostic Up (b) •...

  • Page 18: Home Screen Icons

    Basic Operation and Navigation Basic Navigation 3.3.2 Home Screen Icons Function Name Function Icon Description Each available diagnostic tool function is represented by a icon on the Home Allows you to quickly reconfigure the diagnostic Previous screen. Select an icon from the Home screen to start a function. You can also use tool to a recently tested vehicle and to access Vehicles &...

  • Page 19: Common Toolbar Control Icons

    Back icon on the left collection. side of the toolbar. Save - Writes data from 3.4.1 Snap-on Messages buffer memory to a file. The saved “movie” file can be Periodically messages will be displayed to inform you of software updates and...

  • Page 20: Screen Messages

    Basic Operation and Navigation Screen Messages 3.4.2 General System Messages 3.4.3 Vehicle Communication Messages There are four types of general system messages that may be displayed: When “no communication” messages are displayed, it indicates the diagnostic tool and the vehicle electronic control module are not communicating. Message Type Description The following conditions cause “no communication”...

  • Page 21: Section 4: Data Cable / Connections

    Connect: DA-4 Cable. Vehicles) Location: Under drivers side dash. IMPORTANT Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters). Basic data cable connection procedure: Figure 4-2 Vehicle data cable connection information For OBD-II/EOBD compliant vehicles use the supplied DA-4 data cable.

  • Page 22: Optional Obd-Ii/Eobd Data Cable

    A shorter 6 ft. (1.8 m) DA-4 OBD-II data cable is available as an option. Contact your sales representative to purchase all optional accessories. IMPORTANT Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters).

  • Page 23: Data Cable Connection Obd-I Vehicles

    Specific Adapter (e.g. BM-1B shown) European OBD-I Figure 4-5 Typical connections using DA-5 adapter (two examples) IMPORTANT Only use original Snap-on data cables and accessories with your diagnostic tool. Total data cable length must not exceed 114.17 inches (2.9 meters).

  • Page 24: Section 5: Scanner Demo

    Scanner Demo Section 5 This guide provides step-by-step instructions that allow you to get started using Scanner Demo 1 - Vehicle Identification your diagnostic tool, and become familiar with some of the common Scanner and The first process in communicating with any vehicle is identifying the vehicle. The OBD-II functions.
  • Page 25 Scanner Demo Scanner Demonstration After the vehicle has been identified, a systems menu displays This menu Scanner Demo 2 - Scan for Engine Codes and Save the Codes shows all of the vehicle systems available (supported by the vehicle) for This demonstration simulates performing a typical check for engine trouble codes, testing.
  • Page 26 Scanner Demo Scanner Demonstration Scanner Demo 4 - Perform a Functional Test Scanner Demo 6 - View Saved Files (Codes, Code Scan and Data Files) This demonstration simulates performing a functional component test. This demonstration walks you through opening the data files saved in the previous demos.
  • Page 27 Scanner Demo OBD-II/EOBD Demonstration OBD-II/EOBD Demonstration 7. Proceed to OBD-II/EOBD Demo 2. The OBD-II/EOBD training program allows you to navigate through many functions OBD-II/EOBD Demo 2 - Check Monitors Complete This Cycle of OBD-II/EOBD, and displays vehicle data (PIDs) and trouble codes (captured This demonstration simulates a typical check of OBD monitors that have run during from actual vehicle) to simulate what you might see on an actual vehicle.
  • Page 28 Scanner Demo OBD-II/EOBD Demonstration 6. Select Back to return to the OBD-II/EOBD Service menu. OBD-II/EOBD Demo 6 - Display and Save Freeze Frame Data: 7. Proceed to OBD-II/EOBD Demo 4. This demonstration walks you through a typical check of OBD Freeze Frame data, and shows how to save and review the data.
  • Page 29 8 - Viewing Tips Intelligent Diagnostics Demo 1 - Selecting Intelligent Diagnostics Intelligent Diagnostics is an optional Snap-on Information Service, and you must have authorized access and a wireless connection to use it. However, this built-in demonstration has no access requirements and may be used offline.
  • Page 30 Scanner Demo Intelligent Diagnostics Demonstration Intelligent Diagnostics Demo 3 - Opening the Intelligent Diagnostics Main Menu (Using the Code Results Dropdown and Top Repairs Graph) Intelligent Diagnostics uses the vehicle ID and any active codes to query and display only information/data applicable to the vehicle and specific code selected. Intelligent Diagnostics information modules are contained in one multi-card Main Menu.
  • Page 31 Scanner Demo Intelligent Diagnostics Demonstration Intelligent Diagnostics Demo 5 - Viewing Smart Data Within a few seconds an audible alarm (beeping) is sounded indicating an armed PID was triggered, and then a recording of the data is saved indicated Smart Data filters out all non-relevant PIDs and shows you a custom list of PIDs by the onscreen message.
  • Page 32 Scanner Demo Intelligent Diagnostics Demonstration Intelligent Diagnostics Demo 6 - Perform Functional Tests or Resets 4. Select Exit when finished. 5. When finished select Back to return to the Intelligent Diagnostics Main Functional Tests and Reset Procedures provides you (if available) a list of bi- Menu.
  • Page 33 Scanner Demo Intelligent Diagnostics Demonstration 3. A list of available “Related” Real Fixes is displayed (Figure 5-12). Our selected Intelligent Diagnostics Demo 8 - Viewing Tips code has multiple results. Tips are code-specific repair tips gathered from industry professionals. 1. Scroll down and select the Tips card (Figure 5-13).
  • Page 34 Scanner Demo Getting Started (Demonstration) Getting Started (Demonstration) The Help icon is available from Scanner and OBD-II code related screens (e.g. display codes, code scan). The icon is also available from the Intelligent Diagnostics main menu. Selecting Help (Figure 5-15), starts a built-in slideshow describing the basic features of Intelligent Diagnostics.

  • Page 35: Section 6: Scanner

    Scanner Section 6 Secure Vehicle Gateway This section describes the basic operation of the Scanner function. The Scanner icon is located on the Home screen. IMPORTANT The Scanner function allows your diagnostic tool to communicate with the electronic control modules (ECMs) of the vehicle being To protect against unauthorized vehicle network manipulation that may put car systems and customers at risk, many automobile manufacturers serviced.

  • Page 36: Scanner - Starting / Stopping

    Scanner Features and Icons Features and Icons 6.1.2 Scanner - Starting / Stopping The following general features and control icons apply to both the Scanner and the To start the Scanner function: OBD-II/EOBD functions. 1. From the Home screen, select the Scanner icon. 6.2.1 Scanner Features The vehicle identification process starts.

  • Page 37: Scanner Control Icons

    Scanner Features and Icons 6.2.2 Scanner Control Icons Icon Function Icon Function Step Back - Allows backward The scanner toolbar contains control icons. Control icons may vary depending on the Skip Forward - Allows movement in singular steps. active function or test. An inverted (highlighted) icon indicates it is selected. Other forward movement in (Note: To quickly step backward control icons (not shown) are described in...

  • Page 38: Vehicle Identification

    Scanner Features and Icons 5. If Instant ID is not supported, after selecting vehicle make (and year if needed), NOTE choose Automatic ID or Manual ID and enter the vehicle information at the screen prompts to continue. See Vehicle Identification on page 28.
  • Page 39 Scanner Features and Icons Instant ID The Instant ID function, can save time when initially identifying a vehicle, by automatically communicating with the vehicle to complete the vehicle identification process. This function requires specific vehicle support requirements, and connection procedures to operate. Vehicle requirements: •...

  • Page 40: System Selection

    Scanner Features and Icons NOTE If the Scanner feature is exited during the session that Instant ID was used, selecting Scanner again, will not ID the vehicle again. To quickly ID the vehicle again, select it from Previous Vehicles and Data > Vehicle History. If the vehicle is not automatically identified, follow the screen prompts to enter the information required to identify the vehicle.

  • Page 41: System Main Menu Options

    Scanner Codes - View / Save 6.2.6 System Main Menu Options System Tests—provides specific subsystem testing. Performing these tests is • similar to functional tests. Once a System (e.g. Engine, Transmission, Antilock Brakes, etc) is selected, the Generic Functions—lets you access certain available Generic OBD II •...
  • Page 42 Scanner Codes - View / Save Display Codes Last Test Failed—displays a complete list of failed tests. • Test Failed Since Code Cleared—displays a list of tests that failed since the • This function opens either a list of diagnostic trouble codes (DTCs) stored in the last time codes were cleared from ECM memory.

  • Page 43: Code Scan (With Vehicle System Report)

    Scanner Viewing and Saving Data (PIDs) 6.3.2 Code Scan (with Vehicle System Report) Freeze Frame/Failure Records Selecting Freeze Frame/Failure Records, displays the DTC that was set. Code Scan is available from the Vehicle System menu, and when selected it scans the vehicle control modules for codes.
  • Page 44 Scanner Viewing and Saving Data (PIDs) Figure 6-9 Typical - Data Menu To display the next data list, select the Right Arrow icon (Figure – 6-10). Figure 6-10 There are 2 basic PID list types: Figure 6-11 All System Data •...

  • Page 45: Figure

    Scanner Viewing and Saving Data (PIDs) Related System Data Custom Data List (PID List) Related System Data PID lists (if supported) display a unique list of PIDs that are The Custom Data List icon on the toolbar is used to select which PIDs related to the primary system (e.g.
  • Page 46 Scanner Viewing and Saving Data (PIDs) The data selection screen displays (Figure 6-14). Check marks to the left of 3. To create and view the custom list, select the Accept icon (Figure 6-15). the parameter description indicate which parameters are selected for display. Figure 6-15 Figure 6-14 4.

  • Page 47: Custom Pid List (Cross-System)

    Scanner Viewing and Saving Data (PIDs) NOTE NOTE From the Custom Data list, if you select Back to display the Data Menu list, The total number of PIDs that can be custom selected is limited, and varies by your new Custom List shows as a selectable option at the top of the list vehicle make and model.
  • Page 48 Scanner Viewing and Saving Data (PIDs) 2. The data selection screen displays (Figure 6-19). Each list item is expandable, 3. Once you have selected all the PIDs you need (Figure 6-20), to view the by selecting it’s Expand icon (Figure 6-19).

  • Page 49: Data Views (List / Graph)

    Scanner Viewing and Saving Data (PIDs) NOTE From the Custom Data list, if you select Back to display the Data Menu list, your new Custom List shows as a selectable option at the top of the list (Figure 6-22). This Custom List option will only remain an option as long as you are in the Data Menu.

  • Page 50: Changing Data Views (List / Graph)

    Scanner Viewing and Saving Data (PIDs) Changing Data Views (List / Graph) The 1, 2, and 4 Graph views divide the screen horizontally to simultaneously display data graphs for the indicated number of parameters (Figure 6-26). Selecting the View icon (Figure 6-25) opens a drop-down menu of viewing options:...

  • Page 51: Locking Pids (To Always Display At Top)

    Scanner Viewing and Saving Data (PIDs) 6.4.3 Locking PIDs (to always display at top) NOTE If three parameters are locked, one of them must first be unlocked before Use the Lock/Unlock icon to hold selected lines of the data in place and another parameter can be locked.

  • Page 52: About Cursors

    Scanner Viewing and Saving Data (PIDs) 6.4.5 About Cursors The Data Buffer Position Counter (Figure 6-29 right arrow and 6-30) indicates: Figure first value = the numerical position of the active data point as displayed within – Vertical cursors are automatically displayed (in graphical PID views) to mark specific buffer memory data reference points.

  • Page 53: Pausing And Reviewing Active Data

    Scanner Viewing and Saving Data (PIDs) 6.4.6 Pausing and Reviewing Active Data During normal operation, data from the vehicle’s ECM is continuously being stored in buffer memory as it is displayed onscreen. The Pause icon, allows you to temporarily pause data collection to review it in detail. To pause and review active data: While collecting data, select the Pause icon (Figure...

  • Page 54: Saving Data Files

    Scanner Viewing and Saving Data (PIDs) To resume data collection (after pausing): To save data: While capturing or reviewing data, select the Save icon. Select the Start icon • The screen changes back to display data (Figure An onscreen message is displayed to indicate the data file is being saved 6-33).
  • Page 55 Scanner Viewing and Saving Data (PIDs) Depending on the amount of data saved the cursor may be initially located on the far left next to the description, or the far right next to the scroll bar making it difficult to see. If this happens, use the control icons to move the data until you can see the cursor.

  • Page 56: Using Zoom

    Scanner Viewing and Saving Data (PIDs) 6.4.8 Using Zoom 6.4.9 Using Triggers The zoom function allows you to change the magnification level of the Trigger Description and Features graphed data during data collection and review. Changing magnification levels allows you to compress or expand the displayed data to quickly Setting PID triggers allows you to configure the diagnostic tool to find glitches, or signal losses.
  • Page 57 Scanner Viewing and Saving Data (PIDs) PID Trigger Status Icons The icons (below) are used to help you quickly identify the status of individual PID triggers: Icon Description Trigger Armed Trigger has been set (configured) and is armed. Trigger Activated Trigger has been activated (upper or lower limit has been met).
  • Page 58 Scanner Viewing and Saving Data (PIDs) If triggers are already set, the menu options are: The upper trigger line changes color to gray and the lower trigger line displays in red (Figure 6-41). - Clear Trigger—deletes the highlighted trigger 6. Change the position of the lower trigger line in the same manner as the upper. - Disarm Trigger—disarms the highlighted trigger 7.
  • Page 59 Scanner Viewing and Saving Data (PIDs) About Activated Triggers A trigger is activated (displays red flag) when a PID value meets an upper/lower limit (trigger point). When a trigger is activated: Data collection is briefly paused as the Scanner captures a recording of all •...

  • Page 60: Functional Tests

    Scanner Functional Tests Functional Tests Toggle and variable control tests often display functional test controls on the toolbar at the top of the screen with PID data in the main body. The Functional Tests selection is used to access vehicle-specific subsystem tests. Available tests vary by manufacturer, year, and model.

  • Page 61: Troubleshooter

    Scanner Troubleshooter A Test icon on the toolbar activates the test, and a Return, or similarly named, icon cancels the test. For variable control tests, the variable value displays between the main body and the toolbar. Plus and Minus icons on the toolbar increase and decrease the variable value.
  • Page 62 Scanner Troubleshooter Fixes—provides actual repair information for related repairs. • Figure 6-50 Troubleshooter code tip menu Figure 6-51 Troubleshooter tip (Example: P0353)

  • Page 63: Section 7: Vehicle Code Scan

    Post Scan CODE SCAN RESULTS Systems Analyzed: 10 (Figure 7-1). In addition, by using The Snap-on Cloud the reports can be given to the Vehicle System Report Engine: 0 Transmission: 0 customer and also saved for your own records, for more information, see...

  • Page 64: Using Code Scan

    Once completed, code results are displayed by system. Using Code Scan page 54 • The following results are displayed as the modules are scanned and are described in Vehicle System Report / Snap-on Cloud page 57 • the following sections. Printing the Vehicle System Report page 57 •...

  • Page 65: Total Number Of Systems (Modules) Analyzed

    Figure 7-4 Code Scan systems analyzed result total After the code scan has competed it is automatically saved as an .XML file on the diagnostic tool, and is uploaded to your account on the Snap-on Cloud (if registered and connected).

  • Page 66: List Of All The Systems Analyzed With Dtcs Totals

    Vehicle Code Scan Using Code Scan 7.1.2 List of All the Systems Analyzed with DTCs Totals A categorized system list with DTC totals is displayed in the order they are scanned. To view the main menu for a system in the list, select the system, then select the System icon (Figure 7-5).

  • Page 67: Readiness Monitor Test Status

    • Readiness monitor test status • 7.2.1 Printing the Vehicle System Report Use The Snap-on Cloud to print the vehicle system report from your PC or mobile device, see The Snap-on® Cloud on page 153. The vehicle system report can also be customized and printed using ShopStream...

  • Page 68: Section 8: Intelligent Diagnostics

    Intelligent Diagnostics Section 8 Introduction Getting Started (Intelligent Diagnostics Demonstration) Intelligent Diagnostics provides access to the latest code-specific data, information, and tests, all obtained from actual shop repair orders and industry The Help icon is available from the Intelligent Diagnostics main professionals.

  • Page 69: Accessing Intelligent Diagnostics

    NOTES The diagnostic tool is equipped with the ability to connect to a Wi-Fi network, however the connection is solely dedicated to our Snap-on Services Network. Before you begin using Intelligent Diagnostics you must connect to a wireless network and turn the Wi-Fi radio on.

  • Page 70: Main Menu Navigation

    Intelligent Diagnostics Main Menu Navigation Main Menu Navigation Intelligent Diagnostics information modules are contained in one multi-card main menu. This allows you to easily select a card (e.g. Technical Bulletins, Smart Data, Real Fixes, etc), view the data and then quickly return to the main menu to open another card.

  • Page 71: Code Results Dropdown Menu

    Intelligent Diagnostics Code Results Dropdown Menu Code Results Dropdown Menu Top Repairs Graph The Code Results Dropdown menu allows you to quickly choose any of the The Top Repairs Graph (Figure 8-4) shows the most common verified fixes and scanned codes from the code list, without having to exit Intelligent Diagnostics. procedures.

  • Page 72: Technical Bulletins (Oem Information)

    Intelligent Diagnostics Technical Bulletins (OEM Information) Technical Bulletins (OEM Information) The Technical Bulletins card (Figure 8-6) provides a quick link to OEM Recall, TSB and Campaign information that may be available for the selected code. A red icon (Figure 8-6) indicates the total number of Recalls, TSBs, and OEM •...

  • Page 73: Smart Data

    Intelligent Diagnostics Smart Data Smart Data Smart Data filters out all non-relevant PIDs and shows you a custom list of PIDs related to the selected code. In addition, specific PIDs in the list are prearmed to flag values that are out of the expected range. IMPORTANT Smart Data works best when the vehicle is idling at operating temperature with no load present.

  • Page 74: About Smart Data Pids

    Intelligent Diagnostics Smart Data 8.7.1 About Smart Data PIDs When a trigger is activated: Data collection is briefly paused as the Scanner captures a recording of all • Features and operation of Smart Data PIDs: available PID data, and saves it as a data file. Any PID with a flag displayed has been preset and prearmed.

  • Page 75: Functional Tests And Reset Procedures

    Intelligent Diagnostics Functional Tests and Reset Procedures Functional Tests and Reset Procedures Selecting the Functional Tests and Reset Procedures card (Figure 8-14) opens the Tests main menu (Figure 8-15), which displays a list of bi-directional tests and procedures related to troubleshooting the selected codes. Functional tests and reset procedures allow you to manually control certain component operations (e.g.

  • Page 76: Guided Component Tests (Gcts)

    Intelligent Diagnostics Guided Component Tests (GCTs) Guided Component Tests (GCTs) After a test is selected a component test sub-menu opens. The component test sub-menu may include various test options and a Component Information selection Selecting the Guided Component Tests card (Figure 8-16) opens the Components (Figure...

  • Page 77: Real Fixes

    Intelligent Diagnostics Real Fixes Figure 8-21 Figure 8-20 8.10 Real Fixes Figure 8-22 Select the Real Fixes card (Figure 8-21) to view a list (Figure 8-22) of code-specific Select a Related Real Fix from the list (Figure 8-22) to view detailed information procedures, tests and repair tips (Real and Related Real Fixes) that have been about the fix (Figure...

  • Page 78: Troubleshooter

    Intelligent Diagnostics Troubleshooter 8.11 Troubleshooter Select the Troubleshooter card (Figure 8-24) to view a list (Figure 8-25) of code- specific tips gathered from industry professionals. NOTE Tips have been researched and obtained from professional automotive OEM and specialty technicians from a vast range of repair shops. Tips may not be available for every vehicle and/or DTC.

  • Page 79: Section 9: Quick Lookups

    • — The diagnostic tool is equipped with the ability to connect to a Wi-Fi network, however the connection is solely dedicated to our Snap-on Web Services Network. Before you begin using an integrated Information Service Oil Specs and Resets you must connect to a wireless network.

  • Page 80: Operation

    Quick Lookups Oil Specs and Resets 9.1.1 Operation NOTE The information and procedures provided by the Oil Specs and Resets function is vehicle specific, therefore a vehicle must be identified before information can be displayed. Using the Oil Specs and Resets function There are two methods to access this function: From the Home screen - select the Quick Lookups icon (Figure...
  • Page 81 Quick Lookups Oil Specs and Resets Icons Fluid Capacity The following provides a brief description of the related Oil Specs and Resets Selecting Fluid Capacity displays OEM recommended fluid specifications toolbar icon functions. Detailed descriptions are provided in the following sections. (Figure 9-3).
  • Page 82 Quick Lookups Oil Specs and Resets Functional Reset Selecting Functional Reset opens the service interval reset menu (within the Scanner function) for the selected vehicle, and includes functional resets for the oil service indicator and other supported resets. IMPORTANT Instructions may be provided, that are required to be performed before selecting or completing the reset function itself.

  • Page 83: Reset Procedure

    Quick Lookups Oil Specs and Resets 9.1.2 Reset Procedure Selecting Reset Procedure displays OEM oil service reset instructions. Typical information may include: Step-by-step instructions for manually resetting the oil service reset indicator • using on-board vehicle functionality (e.g. instrument cluster controls, accelerator pedal, information or media center controls, multi-function switch, etc.) Special notes, and/or instructions...
  • Page 84 Quick Lookups Oil Specs and Resets Viewing Images Zoom Images may be provided within the reset instructions. Depending on the image, it From the image viewer window, select the + and - icons from the toolbar to may require enlargement to see details within the image. incrementally increase or decrease the image displayed (Figure 9-8).
  • Page 85 Quick Lookups Oil Specs and Resets To move the image, touch, hold and drag the image on the screen to reposition it (Figure 9-9). Figure 9-9...

  • Page 86: Tire And Wheel Service

    — The diagnostic tool is equipped with the ability to connect to a Wi-Fi Scanner OBD-II/EOBD Guided Component Scope Multimeter network, however the connection is solely dedicated to our Snap-on Web Tests Services Network. Before you begin using an integrated Information Service Quick Lookups Previous Vehicle...
  • Page 87 Quick Lookups Tire and Wheel Service Opens the TPMS test related Scanner menu. Options may Scanner Functions include, view and clear codes, display data, and access functional tests using the diagnostic tool. Tire/Wheel Specifications Displays OEM tire and wheel specifications. (Fitment) TPMS Indicator Reset Selecting the TPMS Indicator Reset icon displays TPMS indicator...
  • Page 88 Quick Lookups Tire and Wheel Service The following are examples (Figure 9-13) of typical TPMS service procedures. Instructions and screens will vary by vehicle. Figure 9-12 TPMS Remove & Repair (TPMS Service) Selecting the Remove & Repair (TPMS Service) icon displays TPMS service information.
  • Page 89 Quick Lookups Tire and Wheel Service Perform TPMS Related Functional Tests/Resets • View TPMS Troubleshooter Information • IMPORTANT Functional test instructions may be provided, that are required to be performed before selecting or completing the function itself. Follow all instructions as written. NOTES Scanner functions require connection and communication with the vehicle.
  • Page 90 Quick Lookups Tire and Wheel Service Tire/Wheel Specifications (Fitment) Selecting Tire/Wheel Specifications displays OEM tire and wheel specifications (Figure 9-15). Typical information may include: Tire size and pressure • Wheel hub stud size and lug torque • Wheel size • Figure 9-15 Typical Tire and Wheel Specification Result...

  • Page 91: Section 10: Obd-Ii/Eobd

    OBD-II/EOBD Section 10 This section describes the basic operation of the OBD-II/EOBD function. Fast-Track Troubleshooter page 85 • ($01) Display Current Data page 85 • The OBD-II/EOBD icon is located on the Home screen. ($02) Display Freeze Frame Data page 85 •...

  • Page 92: Obd-Ii/Eobd Menu

    OBD-II/EOBD OBD-II/EOBD Menu 10.2 OBD-II/EOBD Menu The following options are available from the OBD-II/EOBD menu: OBD Health Check • OBD Direct • 10.2.1 OBD Health Check The OBD-II Health Check offers a way to quickly check for and clear emissions- related diagnostic trouble codes (DTCs), and to check readiness monitors for emissions testing.
  • Page 93 OBD-II/EOBD OBD-II/EOBD Menu If a test failed during the drive cycle, the DTC associated with that test is • reported. If the pending fault does not occur again within 40 to 80 warm-up cycles, the fault is automatically cleared from memory. Test results reported by this service do not necessarily indicate a faulty •...

  • Page 94: Obd Direct

    OBD-II/EOBD OBD-II/EOBD Menu 10.2.2 OBD Direct The information screen shows how many control modules were detected, which ECM is communicating, and which communication protocol is being OBD Direct includes the following menu and submenu choices: used. OBD Diagnose 3. Select Continue. •...
  • Page 95 OBD-II/EOBD OBD-II/EOBD Menu Readiness Monitors Use this menu item to check the readiness of the monitoring system. Monitors not supported will display “not supported”. Scroll, if needed, to view the entire list of monitors (Figure 10-3). Selecting Readiness Monitors opens a submenu with two choices: Monitors Complete Since DTC Cleared—displays the results of all monitor •...
  • Page 96 OBD-II/EOBD OBD-II/EOBD Menu To clear emission related Data: ($05) Oxygen Sensor Monitoring 1. Select Clear Emissions Related Data from the menu. This option opens a menu of tests available for checking the integrity of the oxygen A confirmation message displays to help prevent loss of any vital data (O2) sensors.
  • Page 97 OBD-II/EOBD OBD-II/EOBD Menu ISO 14230-4 (Keyword Protocol 2000) ($0A) Emission Related DTC with Permanent Status • SAE J2284/ISO 15765-4 (CAN) • This option displays a record of any “permanent” codes. A permanent status DTC is one that was severe enough to illuminate the MIL at some point, but the MIL may When initially attempting to establish communication with the ECM the diagnostic not be on at the present time.

  • Page 98: Section 11: Guided Component Tests

    Guided Component Tests Section 11 11.1 Training and Classes The Guided Component Tests function provides you with an extensive collection of vehicle specific component tests and Training and Classes is a companion feature to the Guided Component Tests reference information. It is like having access to a complete library function.

  • Page 99: Power User Tests

    Lab Scope and Power User Tests: Meter skills. Topics may include: Current Probe Tests - provides common tests configured to use the Snap-on Low • • New Demo Board (PN) #EESX306A—provides functionality information and basic Amp Current probes or generic Low Amp Current probes.

  • Page 100: How To Guide

    20-minute Current Ramp Classes—provides an introduction to current ramp • testing using the Snap-on Low Amp Current Probes. Snap-on Low Amp O2 Sensor & Feedback System Analysis—provides basic definition and • Current Probe operation information is also provided within the Snap-on Low theory information for the following O2 sensor topics: Amp Probe Reference Manual option.

  • Page 101: Screen Layout And Icons

    Guided Component Tests Screen Layout and Icons 11.2 Screen Layout and Icons Test Meter - The test meter can display up to two signals, simultaneously. • Signal and display adjustments are made through the Control Panel. Signals are displayed using a grid with scales, both vertical (y axis), and horizontal This section describes the Guided Component Tests control icon functions and (x axis).

  • Page 102: Operation

    Guided Component Tests Operation 11.3 Operation A list of Components (and/or sub systems) is displayed (Figure 11-4). 2. Select a Component to continue. As the information and tests provided within the Guided Component Test function is vehicle specific, the vehicle must first be identified in order to retrieve the correct data.

  • Page 103: Component Information

    Guided Component Tests Operation 11.3.1 Component Information Component Information provides (if available) specific operational information on the selected component, and may also include electrical connector and pin location and function details To view component information: 1. Select a component. 2. Select Component Information from the Component Test menu (Figure 11-5).

  • Page 104: Tests

    Guided Component Tests Operation 11.3.2 Tests Tests provides (if available) specific instructions to help you perform tests on components. Selecting a component test opens a preconfigured meter to start the test, and may also provide connection instructions, specifications and testing tips. To select a test: 1.

  • Page 105: Saving And Reviewing Data Files

    Guided Component Tests Operation Some tests (e.g. signature integrity tests) may include waveforms examples Channel Settings within the information panel. These waveform examples allow you to compare The test meter is preconfigured, for most of the component tests. However, if the your test results for quick diagnosis (Figure 11-10).

  • Page 106: Section 12: Scope Multimeter

    Scope Multimeter Section 12 12.1 Safety Information The Scope Multimeter function allows you to perform multiple types of circuit and component measurement tests. This chapter includes IMPORTANT general operation procedures, instructions for saving and reviewing test data, optional settings, and general reference Over Voltage Installation Category (CAT) - This Scope Multimeter is rated information.

  • Page 107: Measurement Out Of Range Indicator

    Scope Multimeter Overview 12.1.1 Measurement Out of Range Indicator IMPORTANT A group of arrows display when a measurement is out of range for the scale Over Voltage Installation Category (CAT) - This Scope Multimeter is rated selected: as a Category (CAT) 1 device. The maximum rated transient over voltage Arrows pointing UP—measurement over maximum range •...

  • Page 108: Graphing Multimeter (Gmm)

    Scope Multimeter Overview 12.2.2 Graphing Multimeter (GMM) Specifications Unlike the DMM, the graphing multimeter provides two channels for testing and Function Range Accuracy/Comments plots a visual graphing line of the signal instead of displaying digital values. The Each channel input is GMM displays a signal’s measurements over time on a two-dimensional grid.

  • Page 109: Lab Scope

    Scope Multimeter Overview 12.2.3 Lab Scope Specifications Similar to the GMM, the lab scope (oscilloscope) plots a visual image line of a Function Range Accuracy/Comments signal’s measurements over time on a two-dimensional grid. The visual line that is Each channel input is displayed is commonly called a trace, and the graphical form created by a signal is Signal Ch.

  • Page 110: Tests And Capabilities (Quick Reference)

    Scope Multimeter Tests and Capabilities (Quick Reference) 12.3 Tests and Capabilities (Quick Test Function Reference) Measures voltage drop across a diode and continuity The following chart identifies and describes available tests by function. through a diode. Scope supplied DC current is passed through the diode to measure the voltage Diode/Continuity NOTE...

  • Page 111: Test Leads And Accessories

    Scope Multimeter Test Leads and Accessories 12.4.1 Channel 1 Lead Test Function The shielded yellow lead is used with channel 1, and is color matched with the channel 1 jack on the diagnostic tool. Used to measure pressures for typical systems such 100 PSI Pressure as, fuel, oil, EVAP, hydraulic/transmission fluid etc.

  • Page 112: Alligator Clips And Probes

    Scope Multimeter Test Leads and Accessories 12.4.3 Alligator Clips and Probes 12.4.5 Low Amp Current Probe (optional) Insulated alligator clips and probes (pointed type) can be attached to the end of the The Low Amp Current Probe is used measure AC or DC current up to 60A. This test leads.

  • Page 113: Waveform Demonstration Tools (Optional)

    Scope Multimeter General Information 12.5 General Information 12.4.8 Waveform Demonstration Tools (optional) To help you sharpen your lab scope and graphing multimeter skills, optional This section describes the general Scope Multimeter control icon functions, screen waveform demonstration tools are available as a training aid. These demonstration layout and optional settings.
  • Page 114 Scope Multimeter General Information Scope Multimeter Control Icons Icon Function Step Back - moves to the previous point in the data. To quickly step The following control icons are common across most Scope Multimeter functions, backward, select this icon (yellow frame appears) then press and hold however use may vary depending on the active function or test.

  • Page 115: Operation And Controls

    Scope Multimeter Operation and Controls 12.6 Operation and Controls 12.6.2 Test Lead / Probe Calibration Certain tests may display a confirmation prompt asking “Do you wish to calibrate This section describes the general operation and controls used to configure the this probe?”...

  • Page 116: Control Panel And Settings

    Scope Multimeter Operation and Controls 12.6.3 Control Panel and Settings Scale, Sweep and Probe Settings The most common and typically the first adjustments made when performing tests The control panel is common to all three Scope Multimeter functions, and contains are the setup or adjustment of the scales and selection of a probe.
  • Page 117 Scope Multimeter Operation and Controls Example: Selecting 50 psi displays a 50 psi scale that is divided by 10, therefore Scale (Vertical scale adjustment) each division is incremented by 5 psi. The vertical scale (Y-axis) represents what is being measured (voltage, amperage, pressure etc.), and the unit of measurement it is being measured in.
  • Page 118 Scope Multimeter Operation and Controls Example: Selecting 500ms, changes the sweep scale to a 500ms scale. The scale Sweep (Horizontal or Time scale adjustment) is “always” divided by 10, therefore each division is incremented by 50ms. The horizontal scale (X-axis) represents time, and the unit of measurement it is being measured in.
  • Page 119 Scope Multimeter Operation and Controls For probe calibration information, see Probe (Probe type “test” selection) Test Lead / Probe Calibration on page 105. Different types of Probes are available from the probe option menu, depending on Probe “test” Options which type of test you are performing. Changing the probe selection, also changes Menu Option Probe / Device Used the vertical scale to the applicable type of measurement.
  • Page 120 Scope Multimeter Operation and Controls Channel Settings The majority of the channel (trace) settings and controls are located in the Control Show/Hide (Channel display Refresh 1— 10— —clears Min, Max and on/off) Panel. Each setting is represented by an icon, or a value. Icons are used to make —turns channel on/off Live values and resets to zero adjustments, and the displayed values represent an individual characteristic.
  • Page 121 Scope Multimeter Operation and Controls Show/Hide (Channel display on/off) Peak Detect The Show/Hide icons allow you to turn the channels on and off. Peak Detect Off To turn a channel on and off, select the applicable channel’s Show/Hide icon. When peak detect is off, the scope samples at a high rate but saves just enough sample points to the data buffer memory to plot a waveform across the screen.
  • Page 122 Scope Multimeter Operation and Controls Peak Detect On In addition, the filter is also helpful for low amp probe tests, as a low voltage scale is used to measure the output of the probe (due to the conversion factors of the When peak detect is “on”, all sample points are evaluated.
  • Page 123 Scope Multimeter Operation and Controls Coupling AC NOTES Coupling AC subtracts the average value of a signal so that small variations can be Triggers can be set on any channel, however only one trigger can be activated displayed in the waveform. This is accomplished by blocking the direct current (DC) (used) at a time.
  • Page 124 Scope Multimeter Operation and Controls To set trigger position: Trigger position (also called trigger level) can be adjusted in two ways: Dragging the trigger marker (Figure 12-21) on the touch screen - rough – adjustment Using the trigger position control panel (Figure 12-21) - fine adjustment –...
  • Page 125 Scope Multimeter Operation and Controls Trigger Auto/Manual Mode (Optional Setting) Threshold NOTE NOTE The Auto and Manual Trigger modes allow you to set the criteria used to The Threshold function is only available in the Graphing Meter function for display signals on the screen. To change the trigger mode, the trigger must be specific tests.
  • Page 126 Scope Multimeter Operation and Controls Refresh Cursors Selecting the Refresh icon (Figure 12-24) clears the active trace(s) displayed and NOTE restarts the signal tracking from zero. It also clears the minimum, maximum and live measurements displayed for both channels. The Cursors feature is only available in the lab scope and Graphing Meter functions.
  • Page 127 Scope Multimeter Operation and Controls Cursor Measurements Panel When the cursors are turned on, the Refresh, Min, Live, Max display panel is switched off and replaced by the Cursor Measurements Panel. The cursor measurements panel displays the following signal and cursor measurements: Signal amplitude at two points •...

  • Page 128: Secondary Ignition Testing

    Scope Multimeter Operation and Controls Secondary Ignition Adapters available: • NOTE Different secondary ignition coil adapters are available as optional equipment. Frequency is the number of times a signal repeats itself per second and is These adapters attach to either the secondary lead (spark plug lead) or directly measured in hertz (Hz).

  • Page 129: Optional Settings

    Scope Multimeter Optional Settings 12.7 Optional Settings Connecting the Secondary Coil Adapter Leads: 1. Connect the black (ground) lead into the diagnostic tool test lead ground jack. The following optional Scope/Meter settings are available, and can be set to your 2.

  • Page 130: Divisions

    Scope Multimeter Optional Settings 12.7.2 Divisions To access the divisions option menu: 1. Select Tools from the Home screen. The Divisions options allow you to change (to your preference) how the Vertical 2. Select Settings from the Tools and Setup menu. Scale Menu selections are represented, and the type of value that displays in the 3.
  • Page 131 Scope Multimeter Optional Settings Trace Full Scale - changes the dropdown vertical scale menu selections to full scale Trace Per Division - changes the dropdown vertical scale menu selections to ##/div mode, which represents the selected unit of measurement over the entire (full) mode, which in turn changes the vertical scale to represent ## by division.
  • Page 132 Scope Multimeter Optional Settings Display Settings Display Per Division - displays the graduation value of the major scale divisions Example (Figure 12-32): If the vertical scale is set to 1V, the value displayed The Display setting allows you to change the displayed value in the Vertical Scale is 0.1V.

  • Page 133: Capturing Data

    Scope Multimeter Capturing Data 12.8 Capturing Data The primary purpose and advantage of the Lab Scope and Graphing Multimeter, is their ability to capture, store and playback data (test signals). Having this ability can be invaluable when diagnosing intermittent issues, by providing you the ability to navigate through the data in detail to find events of interest, such as glitches and signal losses.

  • Page 134: Pausing Data

    Scope Multimeter Capturing Data 12.8.3 Pausing Data As every testing situation is different, the following is provided only as a guide when capturing data to provide the best flexibility when reviewing the data to find events. Data continuously stores in buffer memory until the Pause icon is selected. In most situations if you start by using a sweep setting that is best suited for viewing Selecting the Pause icon (Figure...
  • Page 135 Scope Multimeter Capturing Data Using Zoom For control icon descriptions, see Scope Multimeter Control Icons on page 104. The zoom function is only available in Review Mode, and can be an invaluable tool when searching for events of interest within captured data. Zoom effectively gives you the ability to change the magnification level of the signal sweep during data review.
  • Page 136 Scope Multimeter Capturing Data The Zoom cursor can be used to mark the approximate position of a glitch and can shows an example at 16X of the same waveform shown in Figure 12-37 be manually dragged onscreen to the desired position. The new cursor position will 12-38.

  • Page 137: Saving Data Files

    Scope Multimeter Saving Data Files Zoom Example While monitoring a MAF (Mass Air Flow Sensor) signal, the waveform displays normally. As the signal is being monitored, an erratic “condition” suddenly develops, then goes away, but may have not been observed on the screen. Pausing the data capture (when such an event occurs) allows you to analyze the waveform using a higher zoom level (wider view) to look for a glitch in the signal.

  • Page 138: Saving Screens

    Scope Multimeter Saving Screens To save files: If the Guided Component Test function, does not have the test you are looking for, you need to determine are few thing about what you are testing to get the scope / Select the Save icon from the toolbar. •...

  • Page 139: Using Known Good Waveforms

    Scope Multimeter General Reference As a default setting, trigger is normally off. The scope/meter uses internal circuitry Known good waveform examples may be available from different sources including to display a signal if present. However, in certain circumstances additional channel the Guided Component Tests function, information services (e.g.

  • Page 140: Troubleshooting Signals

    Use the shortest test leads possible. • Try different test leads, to verify the issue. Use the recommended snap-on • leads or probes available for the diagnostic tool or equivalent. Shielded test leads are recommended.

  • Page 141: Units Of Measurement / Conversions

    Scope Multimeter General Reference Use a trigger to help stabilize the signal. Try and set the trigger at the mid-point • Electrical Units of the signal, and then adjust as needed from there. See Trigger on page 113. (Symbol) / Description Equivalents If the signal wraps off the top and bottom of the display, try and readjust the •...

  • Page 142: Glossary Of Common Terms

    Scope Multimeter General Reference Pressure Conversions Duty % to Dwell Conversions bar x 14.5030 = psi Duty Cycle Dwell bar x 100.0000 = kPa 4 cyl 6 cyl 8 cyl bar x 29.5300 = inHg (60°F) 45.0 30.0 22.5 kPa x 0.1450 = psi 54.0 36.0 27.0...
  • Page 143 Scope Multimeter General Reference Term / Abbreviation Description Term / Abbreviation Description Measurement of the length of a signals on time displayed on a 0 Pulse Width Modulation A signal that continuously cycles on and off while the on-time Dwell 90 to 90 degree scale.
  • Page 144 Scope Multimeter General Reference Term / Abbreviation Description A voltage, many times higher than the applied voltage, produced Voltage (inductive) Kick by the collapsing magnetic field in a coil when the current through it is abruptly terminated. The graphic representation (form) of a signal over time, which Waveform the trace displays on the screen.

  • Page 145: Section 13: Previous Vehicles And Data

    Previous Vehicles and Data Section 13 This section describes the basic operation of the Previous Vehicles and Data function. The Previous Vehicles and Data icon is located on the Home screen. This function allows you to select recently tested vehicles and access saved data files.

  • Page 146: View Saved Data

    Previous Vehicles and Data Previous Vehicles and Data Menu 13.1.2 View Saved Data To review a saved data file or image: 1. Select Previous Vehicles and Data from the Home screen. Selecting the View Saved Data menu option opens a list of all the saved data 2.
  • Page 147 Previous Vehicles and Data Previous Vehicles and Data Menu Figure 13-4 Typical - Code Scan Results (.XML file) viewed onscreen Select the Diagnose icon (Figure 13-5 arrow) to open Intelligent Diagnostics. If Intelligent Diagnostics is active and data is available, additional troubleshooting information will also be displayed.

  • Page 148: Delete Saved Data

    Previous Vehicles and Data Previous Vehicles and Data Menu 13.1.4 Delete Saved Data This menu option is used to permanently erase saved files from memory. To delete a saved file: 1. Select Previous Vehicles and Data > Delete Saved Data. The list of saved files displays.

  • Page 149: Section 14: Tools

    Connect-to-PC (File Transfer)—use to transfer and share files with a personal • computer (PC) Connected—view information to register on the Snap-on Cloud • on page 140—use to change the function of the • Configure Shortcut Button...

  • Page 150: Connect-To-Pc (File Transfer)

    Serial Number: 044GEP500004 Selecting Get Connected allows you view the diagnostic tool serial number, PIN and Code needed to register. See section on page 153 for The Snap-on® Cloud Wi-Fi: Firmware: 4.7.8 registration and operation instructions. 14.1.3 Configure Shortcut Button Figure 14-2 System information This feature allows you to change the function of the Shortcut button.

  • Page 151: Settings

    Tools Tools Menu 14.1.5 Settings DISPLAY (settings) This Tools selection allows you to adjust certain basic diagnostic tool functions to Brightness your personal preferences. Selecting opens an additional menu that offers the Selecting this option opens the brightness setting screen for adjusting the back following: lighting of the display (Figure...
  • Page 152 Tools Tools Menu Color Theme High Contrast Toolbar This option allows you to select between a white and black background for the This option allows you to switch to a high contrast toolbar. This toolbar features screen. The black background can be beneficial when working under poor lighting black and white icons with crisp graphics that are easier to see in poor lighting conditions.
  • Page 153 Tools Tools Menu Font Type This option allows you to select between standard and bold faced type for the display screen. Bold type makes screen writing more legible under poor lighting or bright sunlight conditions. Selecting opens a menu with two choices: Normal Font and Bold Font. Select a menu item or scroll and then press the Y/a button to make a selection.
  • Page 154 Tools Tools Menu Figure 14-8 Clock settings Figure 14-7 Touch screen calibration - Passed 4. Select the up (+) icon on the screen or press the up (b) button to incrementally increase the number in the highlighted field. Select the down (–) icon on the screen or press the down (d) button to incrementally decrease the number.
  • Page 155 Tools Tools Menu Time Format Configuring Scanner This option determines whether time is displayed on a 12 or 24 hour clock. This option allows you to change the scanner display to toggle scales on and off. Selecting opens a menu with two choices: Scales are the graduations and values that display on the horizontal axis at the base of the parameter graphs.
  • Page 156 Tools Tools Menu Configure Scope / Meter These menu options allow you to configure certain characteristics of the display screen to your preference when using the Scope Multimeter module. • See on page 115 for Trigger Mode Trigger Auto/Manual Mode (Optional Setting) settings.

  • Page 157: Section 15: Wi-Fi Connection / Troubleshooting

    15.1 Checking if Wi-Fi is On/Off The diagnostic tool is equipped with many features that require Wi-Fi connection. The Wi-Fi connection is solely dedicated to our Snap-on Web Services Network. The Wi-Fi indicator is displayed in the title bar when Wi-Fi is on.

  • Page 158: Turning Wi-Fi On And Connecting To A Network

    6. From the Connect confirmation screen select OK to continue using this connection or Forget to disconnect this connection. The screen will change to display your confirmed network connection and • Snap-on Cloud registration information. For Snap-on Cloud registration...

  • Page 159: Add Network Advanced (Connecting To A Hidden Network)

    Wi-Fi Connection / Troubleshooting Add Network Advanced (Connecting to a hidden network) 15.5 Wi-Fi Testing information see ALTUS (ALTUSDRIVE.com) - Cloud Sharing/Storage page 145. If you are experiencing network connection issues, an automated testing feature is If the status message “Not Connected” is displayed, retry the configuration •...

  • Page 160: Wi-Fi Troubleshooting And Status Messages

    4. If a connection issue(s) is present, select View Summary to review the results. equipment. There may be some situations that require your time for router The summary information is helpful if you are experiencing difficulties with connection troubleshooting and/or additional consultation and equipment. Snap-on your connection (Figure 15-5).
  • Page 161 Wi-Fi Connection / Troubleshooting Wi-Fi Troubleshooting and Status Messages Check Router Settings Verify the following router settings BEFORE you begin troubleshooting a non- General -Troubleshooting connectivity or “No Connection” problem. After each check, make any corrections Problem Possible Cause Corrective Action as necessary then retest for connectivity.

  • Page 162: Informative Messages

    Wi-Fi Connection / Troubleshooting Wi-Fi Troubleshooting and Status Messages 15.6.1 Informative Messages Messages may be displayed to inform you of pending issues or general status. Connection Tests - Troubleshooting Depending on your access and connection status, the following are typical Possible Cause messages that may be displayed: Failed Test...

  • Page 163: Section 16: The Snap-On® Cloud

    Snap-on Cloud. Automatically transfer code scan reports to The Snap-on Cloud. • Access and manage your Snap-on Cloud account, using your mobile device or • The Snap-on Cloud is a mobile-friendly cloud-based application designed specifically for technicians to store, organize and share information.

  • Page 164: Snap-On Cloud - New User Registration

    156. 12.See Using the Snap-on Cloud. Your Diagnostic diagnostic tool is now registered to your Snap-on Cloud account. Code scan reports will be automatically sent (only when connected to Wi-Fi) to your online account from the device. NOTE If the device is not connected to a Wi-Fi network when the code scan is performed, the report will not be sent to your account.

  • Page 165: Snap-On Cloud - Shopkey Pro And Suretrack User Setup

    Using the Snap-on Cloud. From a PC or mobile device: Your Diagnostic diagnostic tool is now registered to your Snap-on Cloud account. 1. Connect the diagnostic tool to a Wi-Fi network, see Wi-Fi Connection / Code scan reports will be automatically sent (only when connected to Wi-Fi) to your Troubleshooting on page 147.

  • Page 166: Snap-On Cloud Setup Information Screen

    16-1). This is normal, any displayed set of PIN and Code numbers may be used to register. 16.4.1 Logging in to Snap-on Cloud (registered user) Logging in to Snap-on Cloud (registered user): 1. Using your mobile device or PC visit ALTUSDRIVE.com.

  • Page 167: Navigating Snap-On Cloud (Toolbars)

    2001 Ford F150 F09 4.6L 2/25/2019, 11:22:34 AM 2/25/2019, 11:22:34 AM 2/25/2019, 11:22:34 AM 16.4.2 Navigating Snap-on Cloud (Toolbars) The upper and lower toolbars are available from all screens. 2015 BMW 7 Series F04 2001 Ford F150 F09 2015 Fiat 500 F...
  • Page 168 The timestamp indicates the date/time the file posted. 4— Menu Icon - options: - Download - Select to download the file to your device. - Delete - Select to delete the file from The Snap-on Cloud. 5— Favorites Icon - See on page 163 for additional information.

  • Page 169: Sharing/E-Mail An Individual File (Link Icon)

    The Snap-on® Cloud Using the Snap-on Cloud The following describes File Detail card features. file Name, Description and Tag fields. Each entry is automatically preceded with the “#” symbol. Sharing/E-mail an Individual File (Link icon) To share a file: 1. Select the Link icon (Figure 16-12) on the file card.
  • Page 170 The Snap-on® Cloud Using the Snap-on Cloud Sharing all Files (Share My Gallery) To share your entire gallery (all files in My Files): 1. Select the Menu icon (Figure 16-15) from the upper toolbar. Contact 1 Contact 2 Figure 16-14 2.

  • Page 171: Search

    Shop Files links are useful when sharing a file with a customer that is not a registered Snap-on Cloud user, that just needs to see the file, and/or may need access to the file in the future.
  • Page 172 The Snap-on® Cloud Using the Snap-on Cloud 2. Select an option (Figure 16-19) from the pop-up window. To share all files in Shop Files: 1. From Shop Files, select the Menu icon (Figure 16-20) from the upper toolbar. NOTE Some selections may be grayed out or not shown, indicating the option is not supported on your device/system.

  • Page 173: Favorites

    The Snap-on® Cloud Using the Snap-on Cloud 16.4.6 Favorites 16.4.7 Profile The Favorites screen displays all the files selected as favorites (Figure Select Profile (Figure 16-23) to open the Profile Manager menu. 16-22). 2014 Chrysler Town Country 2014 Chrysler Town Country...

  • Page 174: My Network

    (Figure 16-24) allows you to: Open Profile Manager, see Using Profile Manager on page 165 • Logout of The Snap-on Cloud, see Logging Out of The Snap-on Cloud • page 168 Add others to your Network, see • Logging Out of The Snap-on Cloud...

  • Page 175: Using Profile Manager

    • Account Expiration Date • NOTE Shop Nickname • Profile Manager opens a new browser tab. To return to The Snap-on Cloud Email • after logging out of Profile Manager, you must select The Snap-on Cloud Username • Home Page browser tab.
  • Page 176 The Snap-on® Cloud Using the Snap-on Cloud Personal Information Expertise This screen manages the following personal account information (Figure (SureTrack users only) - Select the vehicles from the list that you have expertise with. 16-28): When a question is asked within the SureTrack community about one of the selected First Name •...
  • Page 177 (Figure 16-31): Profile Manager opens a new browser tab. To return to The Snap-on Cloud after logging out of Profile Manager, you must select The Snap-on Cloud Select Add a Device to setup and add an authorized device (e.g. Diagnostic Home Page browser tab.

  • Page 178: Logging Out Of The Snap-On Cloud

    The Snap-on® Cloud Using the Snap-on Cloud Logging Out of The Snap-on Cloud To log out of The Snap-on Cloud select Profile from lower toolbar, then select Logout (Figure 16-33). Figure 16-33...

  • Page 179: Section 17: Suretrack® (On Pc)

    SureTrack (On PC) ® Section 17 Introduction 17.1 Quick Reference Your diagnostic tool includes access to the online SureTrack Community. You can 17.1.1 SureTrack Community FAQ’s use your PC to access the latest Real Fixes, Related Tips, and Common Repair Procedures information.

  • Page 180: Finding Your Suretrack Authorization Code

    17.3 Creating a SureTrack Account Code 17.3.1 Use Requirements When you purchase a qualifying upgrade/plan, or platform from your Snap-on Representative, you will receive a SureTrack authorization code. The authorization To use SureTrack you must: code is printed on your sales receipt. Authorization codes are 12 digit alpha-...
  • Page 181 SureTrack® (On PC) Creating a SureTrack Account Username Password Success Forgot password? Click here to reset. Congradulations! Your account has been created. Remember username & password This account can be used to contribute to the community and manage your profile. Login To link this account to your shop, have your shop add you in Profile Manager.
  • Page 182 SureTrack® (On PC) Creating a SureTrack Account Enter all required Enter the SureTrack Choose 3 security questions. information Authorization Code (scroll down) Select three security questions below. These questions will help us verify your identity should you forget your password. Technician Profile Manager User Profile Question 1:...

  • Page 183: Logging In (Active Account)

    SureTrack® (On PC) Logging In (active account) 17.4 Logging In (active account) Username If you have previously created a SureTrack account, and have a valid username and password, select LOGIN (Figure 17-11) from the ShopKey Pro start page, and then complete the login process (Figure 17-12).

  • Page 184: Logging In With New Authorization Code (Active Account)

    SureTrack® (On PC) Logging In with New Authorization Code (active account) 17.5 Logging In with New Authorization 3. Log in to the Profile Manger (Figure 17-14) using your current username and password. Code (active account) 4. Enter your new Authorization code (Figure 17-14).

  • Page 185: Logging In With New Authorization Code (Expired Account)

    2. Scroll down and select the link shown in (Figure 17-15) Figure 17-16 4. Scroll to the topic “Where do I apply my new Authorization Key from Snap-on?” 5. Select the link “click here to log into the profile manager login window directly”. URL - https://profilemanager.mitchell1.com/technicianprofile/index –...

  • Page 186: Suretrack Features

    SureTrack® (On PC) SureTrack Features 17.7 SureTrack Screens 8. Review and update the rest of your profile and make sure all required fields are filled out. 9. Select Save. 17.7.1 SureTrack Home Page (within ShopKey Pro) 10.Exit the Profile Manager by selecting your username (near the top right) and select Logout.

  • Page 187: 1Search Limited Top 10 Results Page

    SureTrack® (On PC) SureTrack Screens 17.7.2 1Search Limited Top 10 Results Page 17.7.3 Results Index Page Selecting 1Search Limited displays a Top 10 results page which includes: The Results Index page includes: OEM Plus Results - provides results that best match the exact search criteria, •...

  • Page 188: Suretrack Results Page

    SureTrack® (On PC) SureTrack Screens 17.7.4 SureTrack Results Page 17.7.5 ProView Results Page Selecting an item from the Results Index page displays applicable repair Selecting the ProView tab from the SureTrack results page opens ProView. information on the SureTrack results page. ProView provides graphical displays showing the direct relationship between a code or symptom to the component used to fix them.

  • Page 189: Section 18: Shopstream Connect

    ShopStream Connect ™ Section 18 Introduction 18.1 Using SSC (Connecting to your PC) This section provides a brief introduction to the features and operation of To connect and use SSC with your diagnostic tool: ShopStream Connect (SSC). 1. Download and install SSC on your PC from: SSC is a companion PC application (provided at no charge) that extends the http://diagnostics.snapon.com/ssc capabilities of your diagnostic tool, by connecting to your PC.

  • Page 190: Ssc Main Screen

    ShopStream Connect ™ SSC Main Screen 18.2 SSC Main Screen 3— Data Manager Toolbar—provides control icons that perform a variety of operations on data files. The ShopStream Connect software will open automatically when you connect the 4— Main Menu bar—contains File, Edit, Tools, and Help menus. diagnostic tool to your PC USB connection, Using SSC (Connecting to your PC) 5—...

  • Page 191: Scanner Dataviewer

    ShopStream Connect ™ Scanner DataViewer 18.3 Scanner DataViewer 18.4 Image Viewer SSC allows you to view and print .bmp, .jpg and .sps image files (screenshots) saved SSC allows you to view data files recorded with your diagnostic tool, on your PC. on your diagnostic tool, with your PC.

  • Page 192: Printing The (Code Scan) Vehicle System Report

    ShopStream Connect ™ Printing the (Code Scan) Vehicle System Report 18.5 Printing the (Code Scan) Vehicle System Report To print the Vehicle System Report, the saved code scan .XML file must be opened using ShopStream Connect. To print the Vehicle System Report using ShopStream Connect: 1.

  • Page 193: Customizing The (Code Scan) Vehicle System Report

    ShopStream Connect ™ Customizing the (Code Scan) Vehicle System Report 18.6 Customizing the (Code Scan) Vehicle To edit the Shop Information (header) of the Vehicle System Report: 1. From ShopStream Connect, select Tools > Options > Edit Shop Info System Report (Figure 18-9).
  • Page 194 ShopStream Connect ™ Customizing the (Code Scan) Vehicle System Report To edit the VIN and License Plate fields, and/or add notes to the Vehicle System Report: 1. From ShopStream Connect, open the code scan .XML file to be edited (Figure 18-11).

  • Page 195: Software Upgrades And Updates

    ShopStream Connect User Manual from our website: 18-12). http://diagnostics.snapon.com/usermanuals The software checks the Snap-on web server for available updates. 18.7.1 End User License Agreement Before software installation at initial purchase, and before all subsequent software My Diagnostic Tool updates/upgrades installations End User License Agreement (EULA) acceptance is required.
  • Page 196 ShopStream Connect ™ Software Upgrades and Updates below represents a typical EULA acceptance agreement screen. Figure 18-14 Figure 18-14 Typical EULA acceptance screen To Decline: at the screen prompt (Figure 18-14) select I Decline. A confirmation message is displayed providing options to Go Back or Exit the software installation (Figure 18-15).

  • Page 197: Section 19: Maintenance

    Maintenance Section 19 19.1.1 Cleaning the Touch Screen This section describes basic cleaning and battery replacement procedures for your diagnostic tool. The touch screen can be cleaned with a soft cloth and a mild window cleaner. Main Topic Links IMPORTANT Cleaning and Inspecting the Diagnostic Tool page 187 •...

  • Page 198: Ordering A New Battery Pack

    • Do not immerse the diagnostic tool or battery pack in water, or allow water to • If replacing the battery pack, only use the recommended Snap-on enter the diagnostic tool or battery pack. replacement battery pack. Do not crush, disassemble, or tamper with the battery pack.

  • Page 199: Disposing Of The Battery Pack

    Maintenance Battery Pack Service 19.2.4 Disposing of the Battery Pack Always dispose of the battery pack according to local regulations, which vary for different countries and regions. The battery pack, while non-hazardous waste, does contain recyclable materials. If shipping is required, ship the battery pack to a recycling facility in accordance with local, national, and international regulations.
  • Page 200 Manuals / Technical Documentation - This manual is periodically revised to ensure the latest information is included. Download the latest version of this Snap-on® Training Solutions® - Training Videos (examples) manual and other related technical documentation at: http://diagnostics.snapon.com/usermanuals •...
  • Page 201 Diagnostic Quick Tips - Video Series NOTES Snap-on Diagnostic Quick Tips videos are available at no charge on our website and URL links (above) and titles listed (below) are subject to change and may not be available in all markets.
  • Page 202 Customer Support / Training Diagnostic Quick Tips - Video Series Snap-on® Training Solutions® - Diagnostic Quick Tips Videos (examples) Ford Relative Injector Flow Test Speed Up Your Diagnostics (Scanner) Ford TPMS Reprogramming The Power of Troubleshooter Tips (Scanner) Ford® 6.7L Transmission Solenoid...
  • Page 203 Download the latest version of this manual and other related technical documentation from the For a listing of Snap-on products that are protected by patents in the United States Snap-on Diagnostics website.
  • Page 204 Legal Information FCC Compliance Statement FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

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