Kwikset Aura Troubleshooting Manual

Kwikset Aura Troubleshooting Manual

Smart locks
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Technical Support
1-800-327-5625
www.kwikset.com
Troubleshooting Guide
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66450 Rev 01
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©2020 Spectrum Brands, Inc.

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Summary of Contents for Kwikset Aura

  • Page 1: Table Of Contents

    66450 Rev 01 Troubleshooting Guide Door Preparation Installation Batteries Kwikset App Bluetooth Wi-Fi Smart Home Setup Device Compatibility Router Compatibility Halo Touch Technical Support 1-800-327-5625 1 / 14 ©2020 Spectrum Brands, Inc. www.kwikset.com...
  • Page 2: Door Preparation

    2” (51mm)? Yes, a kit (83033) is available to install Halo and Aura locks on doors with a thickness between 2” (51mm) and 2-1/4” (57mm). Call our support center at 1-800-327-5625 to order a thick door kit.
  • Page 3: Installation

    “handing.” You will know the handing is taking place when the latch bolt retracts and extends on its own. A2: The first time that lock or unlock is performed using the Kwikset app or access code, the lock will automatically perform latch calibration.
  • Page 4: Batteries

    How can I tell if the batteries need to be replaced? A1: For Aura and Halo Keypad, the keypad flashes red with fast beeping sound for three to four seconds after a motorized operation, such as locking or unlocking with an access code.
  • Page 5: Kwikset App

    Kwikset App is used to manage Halo Touch, Halo Touchscreen, Halo Keypad, and Aura locks. Where can I download the Kwikset app? The Kwikset App is available for free download from Google Play or the App Store by searching for “Kwikset” and installing the “Kwikset Smart Lock App.” kwikset.com/app...
  • Page 6 66450 Rev 01 Kwikset App (continued) How do I reset my password for my Kwikset account? A1: If you know your current password, complete the following steps: Open the Kwikset app. Tap the icon. Select Account Settings. Select Account. Select Change Password.
  • Page 7 Enter your email and password. Select the icon. Select Change Security Questions. Follow the steps to update your security question and answer. NOTE: If prompted, select Kwikset (US) or Weiser (Canada). How do I disable my account? Complete the following steps: GoConcourse.com Go to Enter your email and password.
  • Page 8 My history is not reflecting the correct time. How do I fix this? First, check that your Kwikset app is updated to the latest version. If the time stamp is still not correct, complete the following steps: Open the Kwikset app.
  • Page 9 66450 Rev 01 Kwikset App (continued) What is the difference between an Owner, an Admin, and a Member? Owner Admin Member • Create a virtual Home • Delete a virtual Home • Add a lock to Owner’s virtual Home •...
  • Page 10: Bluetooth

    Try again. I see my lock during the Bluetooth pairing process, what do I do now? On the search results screen, tap on the lock you wish to pair. Technical Support 1-800-327-5625 10 / 14 ©2020 Spectrum Brands, Inc. www.kwikset.com...
  • Page 11: Wi-Fi

    Lock. Factory Reset 1. Delete the lock from the 2. Remove the lock from the Kwikset app. Bluetooth list on your device by Factory Reset will delete all Wi-Fi settings, delete user associations, tapping “Forget Device” in the reset all lock settings including handing, and delete access codes Bluetooth settings.
  • Page 12: Smart Home Setup

    How do I enable Amazon Alexa? Follow the setup instructions in the Amazon Alexa Guide. How do I enable Google Assistant? Follow the setup instructions in the Google Assistant Guide. Technical Support 1-800-327-5625 12 / 14 ©2020 Spectrum Brands, Inc. www.kwikset.com...
  • Page 13: Device Compatibility

    NOTE: Halo locks implement a standard based Wi-Fi radio and should work with majority of the routers available in the market that are Wi-Fi certified. Technical Support 1-800-327-5625 13 / 14 ©2020 Spectrum Brands, Inc. www.kwikset.com...
  • Page 14: Halo Touch

    66450 Rev 01 Halo Touch How do I enroll a fingerprint for the lock? Open the Kwikset app with your phone in Bluetooth range (30ft) and with Bluetooth turned on. Select the icon. Select the icon. Enter Name. Select Schedule Type then click Submit.

This manual is also suitable for:

Halo keypadHalo touchscreenHalo touch fingerprint

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