How To Troubleshoot The Fault When The System Is In Upgrade Mode - Huawei NetCol5000-A User Manual

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Step 8 Connect the main power supply of the device.
Step 9 After the restart completes, the LCD displays the setup wizard screen for setting parameters.
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5.5 How to Troubleshoot the Fault When the System Is in
Upgrade Mode
Context
The system will display the following information and enter upgrade mode when the model
cannot be identified or does not match, or the software versions of the display board and
control board are incompatible.
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In the upgrade mode, you can only query the system version information. In this case,
perform the following steps:
Procedure
Step 1 After you have entered the home screen, choose Maint > USB Operations > Software
Upgrade, and check whether you can perform the upgrade.
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Step 2 If The e-label board is not connected or the e-label is incorrect. Please connect or replace
the e-label board. is displayed, power off the system, reconnect or replace the E-label board,
and then power on the system.
Step 3 If the fault persists, contact Huawei technical support.
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Issue 02 (2016-11-30)
After the system is restored to factory settings, the user password is also reset to the preset password,
and must be promptly modified to ensure information security and normal system running.
The model cannot be identified. Entering upgrade mode...
The model does not match. Entering upgrade mode...
Failed to obtain the version information. Entering upgrade mode...
The display board and control board software versions are incompatible. Entering
the upgrade mode...
Upgrade mode is not supported in the following three circumstances:
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The unit model is NetCol5000-A, and the monitoring version is V100R001C00B255.
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The unit model is NetCol5000-A, and the monitoring version is V100R001C00B256.
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The unit model is NetCol5000-C, and the monitoring version is V100R001C01B121.
If yes, upgrade the system version by referring to the software upgrade guide.
If no, proceed to Step 2
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by following instructions of system prompts.
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