HID FARGO INK1000 User Manual page 49

Powering
Trusted Identities
5.2 Error messages
The error messages for the INK1000 are displayed through the HID Printer Status Monitor or the Details
pane in the Printing Preferences. When an error is detected, a notification is sent to the status monitor and
a message is displayed on your PC desktop.
The message can be either an event or a warning and remains open on your desktop until the error is
corrected or until you close the message window. To view the event properties, click the link shown on the
message. The event properties includes information about the event and can include cause and resolution
information.
For additional information on the status monitor, click the icons at the bottom of the message window.
Opens the Printers tab of the HID Printer Status Monitor. See
status of the selected instance.
Opens the System Event Log tab of the HID Printer Status Monitor to view the print job
status. See
The error messages are arranged by category and error code. The following table shows the errors for the
INK1000 printer. If you encounter problems beyond the capabilities of this table, visit:
www.hidglobal.com/support.
Category Error
Code
Ink Cartridge 1
2
3
4
5
6
7
8
PLT-04368, A.0
System event log tab to view current print jobs.
Message
Check ink cartridge
Ink cartridge is low
Ink cartridge is almost
empty
Not used
Ink cartridge is no
longer usable
Not used
Check PC time and
date settings
Check PC time and
date settings
Explanation Resolution
Ink cartridge missing. Clean contacts on scan cartridge and ink
cartridge; replace ink cartridge.
Ink cartridge has 15%
ink remaining
Ink cartridge has 5%
ink remaining
Not used
Cartridge is out of ink, Replace ink cartridge.
deactivate cartridge
Not used, use Error
Codes 10 and 14
instead.
Computer date set Ensure that bidirectional printing
before June 1, 2018 support is enabled. Clear print queue and
restart computer. Reset computer date
and time. Restart the printer.
Bidirectional is turned Reference Error Code 7.
off and no date is
available
49
HID® FARGO® INK1000
Windows User Guide
Printers tab to view the current
August 2020