HID Fargo DTC4500 User Manual

Card printer / encoder

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15370 Barranca Parkway

Irvine, CA 92618-2215

USA

DTC4500 User Guide

P/N: L001444

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Page 1: Dtc4500 User Guide
15370 Barranca Parkway Irvine, CA 92618-2215 DTC4500 User Guide P/N: L001444...
Page 2 In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or consequential damages arising from the use of the information contained in this document.
Page 3: Table Of Contents
© 2010 HID Global Corporation All rights reserved Table of Contents DTC4500 User Guide ______________________________________________________________________ 1 Section 1: Specifications ___________________________________________________________________ 5 Regulatory Compliances ___________________________________________________________________________ 5 Agency Listings__________________________________________________________________________________ 6 United States __________________________________________________________________________________ 6 Canada ______________________________________________________________________________________ 6 Safety Messages (review carefully)___________________________________________________________________ 7...
Page 4 Cleaning the Printer’s Exterior ___________________________________________________________________ 99 Section 9: Firmware Upgrades____________________________________________________________ 100 Upgrade the Printer Firmware _____________________________________________________________________ 100 Section 10: HID Global Technical Support__________________________________________________ 103 Reading the Serial Numbers on a Fargo Printer _______________________________________________________ 104 Appendix A ____________________________________________________________________________ 105 Using the Defined Area Option ____________________________________________________________________ 105...
Page 5: Section 1: Specifications
© 2010 HID Global Corporation All rights reserved Section 1: Specifications The purpose of this section is to provide you with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC4500 Card Printer User Guide.
Page 6: Agency Listings
© 2010 HID Global Corporation All rights reserved Agency Listings Term Description Emissions CE, FCCPart 15 Class A, CRC c1374, CISPR22 Class A, Standards EN55022, EN55024, EN61000-3-2, EN61000-3-3, Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. United States This device complies with Part 15 of the FCC rules.
Page 7: Safety Messages (Review Carefully)
© 2010 HID Global Corporation All rights reserved Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
Page 8: Environmental Protection (China-Rohs)
© 2010 HID Global Corporation All rights reserved Environmental Protection (China-RoHS) Environmental Protection Use Period is based on the product being used in an office environment. Traditional Chinese RF Emissions and Safety Statements 經型式認證合格之低功率射頻電機,非經許可,公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方得繼續使用。前項合法通信,指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。 DTC4500 Card Printer/Encoder User Guide...
Page 9: Simplified Chinese
© 2010 HID Global Corporation All rights reserved Simplified Chinese 如何使用本手册实际上,DTC4500 证卡打印机用户指南是一本整个证卡打印机的故障排除和服务手册。本手册旨在帮助安装人员和技术人员快速有效地查找相关过程、组件和术语。安装人员或技术人员可根据自己的喜好,高效地使用本手册的电子文档或纸面文档。安全消息(请仔细阅读) 符号安全事项的重要说明危险: 如果不遵循这些安装指南进行操作,可能会导致重伤,甚至死亡。可能引发安全问题的信息由警告符号(如左图所示)来表示。为了确保人身安全,在执行前面带有此符号的操作之前,请先阅读下面的安全消息。为了确保人身安全,除非另有规定,否则在执行维修过程前,始终应断开电源。为了确保人身安全,只能由有资格的人员执行这些过程。安全消息(请仔细阅读) 符号安全事项的重要说明小心: 此设备为静电敏感设备。如果暴露在静电电流下,可能会损坏设备。可能引发静电安全问题的信息由警告符号(如左图所示)来表示。为了防止设备或介质受损,在执行前面带有此符号的操作之前,请先阅读下面的安全消息。为了防止设备或介质受损,请在处理电路板和打印头部件中或附近的电缆时,遵守所有规定的静电放电 (ESD) 过程。为了防止设备或介质受损,请始终佩带适当的个人接地设备(例如,已接地避免出现潜在损坏的高质量腕带)。...
Page 10: Technical Specifications
© 2010 HID Global Corporation All rights reserved Technical Specifications Term Function • 300 x 300 dpi(11.8 dots/mm) Print resolution • Up to 16.7 million colors, Monochrome Printer Memory 16MB RAM Print Area CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW)
Page 11 © 2010 HID Global Corporation All rights reserved Technical Specifications Term Function • Standard USB 2.0 (USB Standard with this option), including Connectivity single USB cable support for Omnikey 5121 and 5125 encoders • Ethernet 10/100 option, including single Ethernet cable...
Page 12 © 2010 HID Global Corporation All rights reserved Technical Specifications Term Function • CR-80 (3.362"L x 2.114"W / 85.4mmL x 53.7mmW) Card Size and Types Supported • CR-79 (3.303”L x 2.051”W / 83.7mmL x 51.9mmW • 10 mil to 40 mil card thickness •...
Page 13: Functional Specifications
© 2010 HID Global Corporation All rights reserved Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards.
Page 14: Ribbon Types/Count Table
© 2010 HID Global Corporation All rights reserved Ribbon Types/Count Table Ribbon type and count used in each Printer. Ribbon DTC4500 YMCKO – Full Color/Resin Black/Overlay YMCKO Half Panel – Full Color (1/2)/Resin Black/Overlay YMCFKO - Full Color/UV Fluorescing/Resin Black/Overlay...
Page 15: Printer Components: Blank Cards
• Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer. The UltraCard product line, available exclusively as part of HID's Global's UltraCard™ Brand Fargo brand secure card issuance solutions, has a long standing...
Page 16: Section 2: Setup And Installation Procedures
© 2010 HID Global Corporation All rights reserved Section 2: Setup and Installation Procedures This section describes the setup and installation for the DTC4500 Card Printer. Choosing a Good Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat build up.
Page 17: Installing The Print Ribbon Cartridge (Dtc4500)
Installing the Print Ribbon Cartridge (DTC4500) Fargo Card Printers require highly specialized supplies to function properly. • The Fargo DTC4500 Card Printer uses a one-piece, refill system. • To maximize Printer life, reliability, printed card quality and durability, you must use only Fargo- certified supplies.
Page 18 © 2010 HID Global Corporation All rights reserved Installing the Ribbon Step Procedure a. Close the Cleaning Roller Cover. b. Insert the new Cleaning roller. Load the Ribbon Cartridge into the Printer. Close the Front Cover. DTC4500 Card Printer/Encoder User Guide...
Page 19: Installing Blank Cards Into The Card Hopper (Dtc4500)
Certain types of smart card chips are raised slightly above the cards surface which may result in poor color transfer. Design the card with white space surrounding the chip. (Note: The Fargo DTC4500 Printer is capable of printing single load cards and multiple feed cards (batch mode).) •...
Page 20 © 2010 HID Global Corporation All rights reserved Using the Single and Dual Hopper Step Procedure Open the Card Hopper Cover. Single Hopper Dual Hopper Press the Card Hopper Load Lever down until the Card Tray locks into place. DTC4500 Card Printer/Encoder User Guide...
Page 21 © 2010 HID Global Corporation All rights reserved Using the Single and Dual Hopper Step Procedure Load up to 100 cards into the Hopper with the print side down. (Note: If using cards with a magnetic stripe, the magnetic stripe should be loaded with the stripe up and to the front of the Printer.)
Page 22 © 2010 HID Global Corporation All rights reserved Using the Single and Dual Hopper Step Procedure Close the Card Hopper Cover to release the lever to the printing position. DTC4500 Card Printer/Encoder User Guide...
Page 23: Setting The Card Size For Cr79 And Cr80
© 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Follow this procedure in the Printer and in the Printer Driver to setup the card size. Step Procedure Open the front door and locate the slide bar.
Page 24 © 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR79 card, push the slide bar to the LEFT. DTC4500 Card Printer/Encoder User Guide...
Page 25 © 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure If using the CR80 card, push the slide bar to the RIGHT. DTC4500 Card Printer/Encoder User Guide...
Page 26 © 2010 HID Global Corporation All rights reserved Setting the Card Size for CR79 and CR80 Step Procedure From the Driver Printing Preferences, select the correct card size. DTC4500 Card Printer/Encoder User Guide...
Page 27: Connecting The Printer Power
© 2010 HID Global Corporation All rights reserved Connecting the Printer power Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer.
Page 28: Section 3: Print Driver Installation
• Linux OS (Ubuntu7.10, Red Hat Enterprise Desktop 5, Fecora Core 7 & 8, openSUSE 10.3 , open NOVELL SUSE 10.). Contact HID/Fargo Technical Support for the driver. Driver Installation Instructions Start the installation process by inserting the Driver CD into the computer. Then, follow the Installaware Wizard screen prompts.
Page 29: Section 4: Printer Preferences Tab Functions
© 2010 HID Global Corporation All rights reserved Section 4: Printer Preferences Tab Functions This section provides an overview of the Printer Driver preferences tab. |contextid=30 Using the Card tab Click on the Card tab to bring up the window (shown below). Refer to the Help file for the Fargo Workbench Utility Program and User Guide.
Page 31: Contextid=150 Using The Configuration Tab
© 2010 HID Global Corporation All rights reserved |contextid=150 Using the Configuration Tab This option is used to show the currently installed Optional Printer features, Event Monitoring, to set the Printer Driver language and Printer LCD Display language. • To switch between languages, select the desired language and reboot the driver.
Page 32: Contextid=151 Selecting The Calibrate Laminator Tab
© 2010 HID Global Corporation All rights reserved |contextid=151 Selecting the Calibrate Laminator tab The Calibrate Laminator tab is active when the Laminator is automatically detected or when the Laminator is manually checked (as a Printer Feature on the Configuration tab). If the Laminator is not detected and not manually checked, the tab is active;...
Page 34: Using The Event Monitoring Group Box
© 2010 HID Global Corporation All rights reserved Using the Event Monitoring Group Box This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and Film). • The default setting is checked. If checked, the Ribbon Low message box is displayed with every print job when Printer reports low Ribbon to the Driver.
Page 35: Contextid=152 Selecting The Calibrate Ribbon Tab
© 2010 HID Global Corporation All rights reserved |contextid=152 Selecting the Calibrate Ribbon tab The two buttons for the Calibrate Ribbon tab are described below. • Calibrate button: Sends the Calibrate Ribbon Command to Printer. Follow the instructions below to set up the Printer.
Page 37: Contextid=154 Selecting The Clean Printer Tab
© 2010 HID Global Corporation All rights reserved |contextid=154 Selecting the Clean Printer tab The button for the Clean Printer tab is described below. • Clean Button: Launches cleaning routine. Follow the instruction on the page for setting up the Printer.
Page 38: Contextid=155 Selecting The Advanced Settings Tab
© 2010 HID Global Corporation All rights reserved |contextid=155 Selecting the Advanced Settings tab Use the Advanced Settings tab for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.)
Page 40 © 2010 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Image Darkness Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat (used by the Printhead when printing).
Page 41 © 2010 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Print Top of Form Use this option to adjust the length-wise or horizontal position of the printed image on the card (so it appears to be centered).
Page 42 © 2010 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Ribbon Calibrate Green This is a calibration driven value and should not be adjusted. (Note: This is factory set and should not be changed unless directed by a technician.)
Page 43 © 2010 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Flipper Lam Height This is a calibration driven value and should not be adjusted. If the Flipper unit is replaced and has not been Offset calibrated this value may need to be adjusted.
Page 44 © 2010 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Head Resistance This is factory set. If the main board or the Printhead is replaced then adjust this number. Locate the Printhead Setting Number on the bottom of the Printhead.
Page 45 © 2010 HID Global Corporation All rights reserved Selecting the Advanced Settings tab Setting Option Write Heat Offset Adjust the Write temperature for the rewriteable cards as needed. • Increase the Current Setting to cause more heat to be used in the printing process of a rewritable card.
Page 46: Contextid=40Using The Device Options Tab
© 2010 HID Global Corporation All rights reserved |contextid=40Using the Device Options tab Click on the Device Option tab to bring up the window (shown below). DTC4500 Card Printer/Encoder User Guide...
Page 49: Contextid=50Using The Image Color Tab
© 2010 HID Global Corporation All rights reserved |contextid=50Using the Image Color tab Click on the Image Color option tab to bring up the window (shown below). DTC4500 Card Printer/Encoder User Guide...
Page 52: Contextid=51Using The Image Calibrate Tab
© 2010 HID Global Corporation All rights reserved |contextid=51Using the Image Calibrate tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. DTC4500 Card Printer/Encoder User Guide...
Page 53: Contextid=70Using The Magnetic Encoding Tab
© 2010 HID Global Corporation All rights reserved |contextid=70Using the Magnetic Encoding Tab Select the Magnetic Encoding tab to display options for controlling the Magnetic Stripe encoding process.You should use these options only if the Printer has an optional Magnetic Stripe Encoding Module installed.
Page 54: Using The Magnetic Encoding Tab - Iso Standards
© 2010 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – ISO Standards You can change the encoding mode and coercivity setting or modify the ISO standards for Tracks 1, 2 and 3. This can be done by correctly modifying these Magnetic Encoding options.
Page 55 © 2010 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – ISO Standards Window TAB Procedure Procedure (continued) If you select JIS II This selection disables all the Encoding, specific Magnetic Track Options tabs. standards are used.
Page 56: Using The Magnetic Encoding Tab - Custom Encoding Or Raw Binary Encoding Mode
© 2010 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode You can change the Magnetic Track options for Tracks 1, 2 and 3 when using the Custom Encoding or Raw Binary Encoding Mode.
Page 57: Reviewing The Iso Track Locations
© 2010 HID Global Corporation All rights reserved Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode Window TAB Procedure Procedure (continued) Select No LRC to change the Select Odd Parity to change LRC Generation to none.
Page 58: Reviewing The Sample String
© 2010 HID Global Corporation All rights reserved Reviewing the Sample String • Track 1: ~1%JULIEANDERSON^1234567890? • Track 2: ~2;1234567890987654321? • Track 3: ~3;1234567890987654321? Maximum Start Field Track Valid Characters Number of Sentinel Sentinel Separator Characters ASCII 32-95 Track 1 (See the table below.)
Page 59: Sending The Track Information
© 2010 HID Global Corporation All rights reserved Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver. • In order for the Printer Driver to differentiate between Magnetic Track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded.
Page 60: Reviewing The Ascii Code And Character Table
© 2010 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code space < > DTC4500 Card Printer/Encoder User Guide...
Page 61 © 2010 HID Global Corporation All rights reserved Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Character Code DTC4500 Card Printer/Encoder User Guide...
Page 62: Contextid=80Using The Lamination Tab
© 2010 HID Global Corporation All rights reserved |contextid=80Using the Lamination tab Use the Image Calibrate tab to control the position of the printable area in relation to the card. |contextid=90 Using the Overlay / Print Area tab This option is helpful if, for example, you would like to omit the printing or block out the overlay for a signature or printing around a card's smart chip or Magnetic Stripe.
Page 66: Contextid=100Using The K Panel Resin Tab
© 2010 HID Global Corporation All rights reserved |contextid=100Using the K Panel Resin tab Use this tab to control where the resin black (K) Panel of a full-color Ribbon is printed. Refer to Using the Defined Area Option for a specific procedure that relates to this tab.
Page 69: Contextid=120Using The Printer Info Tab
© 2010 HID Global Corporation All rights reserved |contextid=120Using the Printer Info tab Use the options on this tab to view information about the Ribbon, Laminate, Card Count, Printer Serial #, Firmware version, and Reorder Media #’s installed in the Printer.
Page 70: Section 5: Selecting The Fluorescent Panel Ribbon Type
© 2010 HID Global Corporation All rights reserved Section 5: Selecting the Fluorescent Panel Ribbon Type The YMCFKO/YMCFKOK Ribbon is an economical way to add a fully customizable, incremental level of security to your photo identification cards. • Process: This process allows you to configure the data that is printed with the fluorescent panel of an YMCFKO/YMCFKOK Ribbon.
Page 72: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Application
© 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application This process creates a fluorescent image on your card using a simple text string command in your badge application. Step Procedure Creating Fluorescent Text: Create a new text box in your badge application.
Page 73 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application Step Procedure Creating a Fluorescent Image: In a separate drawing program, create the image that you wish to fluoresce. (See Display C below.) Create the IMAGE in the actual size that you want it to appear on the card, and save it as a Grayscale or 1 - bit bmp file on the root c:\ directory.
Page 74 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application Step Procedure Set up the Printer Driver preferences. Refer to Step 8-10 below. Printer will print the fluorescent BMP IMAGE at the ~I position on the card.
Page 75 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application Step Procedure Check Invert F-Panel Image to create a negative of the fluorescent image. See below. • This refers to the ability to cause light or white areas of the image to fluoresce and dark colors to remain dark on the printed card when exposed to a UV light.
Page 76: Section 6: System Overview- Troubleshooting
© 2010 HID Global Corporation All rights reserved Section 6: System Overview- Troubleshooting Reviewing the DTC4500 Sequence of Operations Knowing the sequence of the Printer operation will help troubleshoot the printer. Step Process The File information is received from PC.
Page 77: Reviewing The Dtc4500 Sequence Of Operations
© 2010 HID Global Corporation All rights reserved Reviewing the DTC4500 Sequence of Operations Step Process The Print Stepper Motor queues card to the middle of the platen Roller. All Stop. The Print Headlift Motor engages to the print position.
Page 78: Section 7: Troubleshooting
© 2010 HID Global Corporation All rights reserved Section 7: Troubleshooting Printer Error Button and Display Message Table Both the DTC4500 use the Button messages rather than the Display Message system. Step Procedure All Printers have two (2) buttons, one for ON/Off (LEFT) and one for Pause (II) (RIGHT).
Page 79 © 2010 HID Global Corporation All rights reserved Printer Error Button and Display Message Table Both the DTC4500 use the Button messages rather than the Display Message system. Step Procedure Press the ON/Off button when Printer is in an error state to cause the action to be cancelled.
Page 80: Using The Error Message Table
• This standard mode of identifying the problem and its solution should provide an efficient method of troubleshooting this Printer. • If you encounter problems beyond the capabilities of these the error message table, you should contact Technical Support. Refer to: Section 10: HID Global Technical Support DTC4500 Card Printer/Encoder User Guide...
Page 81 © 2010 HID Global Corporation All rights reserved Using the Error Message Table Error Message Cause Solution # 81 The Printer is unable to Check the following, then press the feed a card from the Pause button to continue. Unable to Feed Card Hopper.
Page 82: Troubleshooting With The Error Message Table
© 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution This is a problem with the Reset the Printer and try again. Printhead Lift. • If this problem persists, call for Head Move Error technical assistance.
Page 83 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution • Try encoding with a different # 30 Magnetic encoding verification failure. card. Mag Verify Error • Verify cards have the Magnetic |contextid=251 Stripe.
Page 84 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 44 A card has become Clear any cards in the Flipper Table jammed in the Printer’s using the buttons to move the card Flipper Jam/ Home Flipper Table.
Page 85 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution A jam occurred Open covers and clear the # 53 somewhere between the obstruction/jam Lam Card Jam Printer and the laminator There is no material...
Page 86 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 81 The Printer is unable to Check the following, then press the feed a card from the Card Pause button to continue.
Page 87 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution • Install a new Ribbon. # 91 The Print Ribbon has run out. • Press the Pause button to Ribbon Out continue or the ON/OFF button to |contextid=233 cancel.
Page 88 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution • If jammed, clear the jam. # 99 The Print Ribbon has either broken or jammed. • If broken, repair by taping the...
Page 89 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 107 An error was detected Reset the Printer and try again. during printing. • If this problem persists, call for Printing Error technical assistance.
Page 90 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 113 The Printer cannot locate Ensure that the Ribbon is not stuck the next Ribbon panel in to the card. Ribbon Release order to release the •...
Page 91 © 2010 HID Global Corporation All rights reserved Troubleshooting with the Error Message Table Error Message Cause Solution # 136 Printing is disabled by Reset the Printer and retry. SecureGuard until a • If the problem persists, call for Secure Guard Print password is received.
Page 92: Printer Specific Tools (Dtc4500)
© 2010 HID Global Corporation All rights reserved Printer Specific Tools (DTC4500) Here is a description of these tools. • Press the button to scroll through the details of the Printer and perform the action. • Press the button to select the option.
Page 93: Additional Printer Specific Tools (Dtc4500)
© 2010 HID Global Corporation All rights reserved Additional Printer Specific Tools (DTC4500) Label Description • Printer Type INFO • Firmware Version • I.P Address • Flipper • Lamination • Magnetics • E-Card • Password • Card count TEST Color Photo: PRINTS Select this to print a color card to test communication and integrity.
Page 94: Section 8: Cleaning
© 2010 HID Global Corporation All rights reserved Section 8: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
Page 95: Dtc4500 Card Printer/Encoder Cleaning Kit
Supplies (included with the Cleaning Kit) This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC4500 Card Printer/Encoder. The following cleaning procedures will require less than ten minutes.
Page 96: Printhead Cleaning
© 2010 HID Global Corporation All rights reserved Printhead Cleaning Step Procedure Caution: Turn Off the Printer and unplug the power cord from the Printer. Remove the Ribbon Cartridge. Open the Printhead Cleaning Swabs. Break it to moisten the tip.
Page 97: Cleaning The Platen And The Card Feed Rollers
© 2010 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers should be kept clean to prevent card jams and card contamination.
Page 98 © 2010 HID Global Corporation All rights reserved Cleaning the Platen and the Card Feed Rollers Step Procedure Picture From your computer, open the Printer Driver and select Printing Preferences. Open the Toolbox button. Click on the Clean Printer button.
Page 99: Cleaning The Printer's Interior
© 2010 HID Global Corporation All rights reserved Cleaning the Printer’s Interior Periodically, use a Cleaning Pad from the Printer’s Cleaning Kit to remove dust and other contaminants from inside the Printer. (Note: Dust and other particles may accumulate inside the Printer with continued usage.
Page 100: Section 9: Firmware Upgrades
© 2010 HID Global Corporation All rights reserved Section 9: Firmware Upgrades Upgrade the Printer Firmware Step Procedure Requirements • Internet Access • Printer is powered up and connected to PC Open the Fargo Workbench Printer Utility and use the Diagnostics button from the Card Option Printing Preference page.
Page 101 © 2010 HID Global Corporation All rights reserved Upgrade the Printer Firmware Step Procedure Find the Firmware via Check for Firmware Updates at www.hidglobal.com • Save the file to a folder. • Use the Browse button to find the .frm file.
Page 102 © 2010 HID Global Corporation All rights reserved Upgrade the Printer Firmware Step Procedure Click on Upgrade to start the upgrade process. This message will appear while Firmware is updating. The Printer will reboot after this process is completed. DTC4500 Card Printer/Encoder User Guide...
Page 103: Section 10: Hid Global Technical Support
Contact HID Technical Support via the Web: www.hidglobal.com Position a phone near the Printer and Computer so the technician can help to troubleshoot the Printer(s). Please have a self-test and a sample card ready when calling HID Technical Support. DTC4500 Card Printer/Encoder User Guide...
Page 104: Reading The Serial Numbers On A Fargo Printer
© 2010 HID Global Corporation All rights reserved Reading the Serial Numbers on a Fargo Printer You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). Example Explanation • A9050028: The first two digits in the serial number indicate Reviewing Example No.
Page 105: Using The Defined Area Option
© 2010 HID Global Corporation All rights reserved Appendix A Using the Defined Area Option This procedure can be used with the K Panel or the Overlay /Print Area procedure to define specific areas. The K-Panel procedure is described below: The same process is used for the Overlay/Print Area option.
Page 106: Configuring Fluorescent Data (F-Panel For Ymcfko Ribbon) Using The Workbench
© 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure From the Driver Printing Preferences, click on Diagnostics to bring up the Fargo Workbench Printer Utility. a. Click the Print Security applet group and select the Security Imaging applet.
Page 107 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Secure ID box on the left. b. Click and drag a box onto the Template. c. Move and size as needed.
Page 108 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Secure ID box for the options. DTC4500 Card Printer/Encoder User Guide...
Page 109 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Logo box on the left. b. Click and drag a box onto the Template. c. Move and size (as needed) by grabbing the corner of the box.
Page 110 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template right click on the Logo box for the options shown below. Select the Logo File. Find the source of the Logo to place on the card. (Note: Fit to Frame will size the image to fit the box.
Page 111 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure a. Click on the Text box on the left. b. Click and drag a box onto the Template. c. Move and size as needed.
Page 112 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure On the Template, right click on the Text box for the options. DTC4500 Card Printer/Encoder User Guide...
Page 113 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure Follow the same instruction as above for the back side of the card. a. Save this template using the Save button b.
Page 114 © 2010 HID Global Corporation All rights reserved Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench Step Procedure Set the Ribbon for YMCFKO in the Printing Preferences. (Note: The Detect Supplies at Print Time button may also be used. The F-Panel Ribbon must be installed for this process to work.)

HID Fargo DTC4500 User Manual

DTC4500 User Guide

Section 1: Specifications

Section 2: Setup and Installation Procedures

Section 3: Print Driver Installation

Section 4: Printer Preferences Tab Functions

Section 5: Selecting the Fluorescent Panel Ribbon Type

Section 6: System Overview- Troubleshooting

Section 7: Troubleshooting

Section 8: Cleaning

Section 9: Firmware Upgrades

Section 10: HID Global Technical Support

Appendix A

Quick Links

DTC4500 User Guide

Troubleshooting

Need help?

Questions and answers

Related Manuals for HID Fargo DTC4500

Summary of Contents for HID Fargo DTC4500

Table of Contents