3M Drive-Thru G5 Installation Manual
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3M Drive-Thru G5 Installation Manual

Headset systems
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3M ™ Drive-Thru System G5: G5 Basestation Model G5B1,
G5 Headsets and XT-1 Headsets
Improving
communications
that drive business
Installation Manual

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Summary of Contents for 3M Drive-Thru G5

  • Page 1 3M ™ Drive-Thru System G5: G5 Basestation Model G5B1, G5 Headsets and XT-1 Headsets Improving communications that drive business Installation Manual...

  • Page 2: Table Of Contents

    Design the Installation ......................7 Install the Battery Charger....................9 Install the Order Point Speaker and Microphone Assemblies ........12 Install the Vehicle Detector(s) ....................13 Assemble the 3M™ Drive-Thru Headset G5 ..............13 Install the Basestation ......................15 Connect the Components....................17 Basestation to Component Wiring ..................20 Auxiliary Detector Relays....................21...
  • Page 3 Optimizing Installation......................61 Dealing with Delay/Echo ....................62 10. Appendix: 3M™ Acoustic Kit Installation Guide ......63 System Components......................63 Installation Guidelines - Separate Housings ..............63...

  • Page 4: Overview

    Read, understand and follow all safety information contained in these instructions prior to installation and operation of G5 Basestation Model G5B1, XT-1 Headsets and the 3M™ Drive-Thru Headset G5. Failure to follow all instructions listed could result in electrical shock, fire and/or other personal injury.
  • Page 5 Replace model XT-1 battery with Model C1060/XT- 1 only. Replace model G5 battery with Model G5L1 3M only. Use of another battery may present a risk of fire or explosion.

  • Page 6: Other Conventions

    20 cm between the radiator and your body. This includes any 3M-approved external antenna. To ensure that the maximum 20 dBm EIRP output power is not exceeded for any 3M-approved external antenna that is used with the G5 Basestation Model G5B1, the minimum length of RF cable required is 100 feet.
  • Page 7 European Union CE Information IMPORTANT NOTE To ensure that the maximum 20 dBm EIRP output power is not exceeded for any 3M-approved external antenna that is used with the G5 Basestation Model G5B1, the minimum length of RF cable required is 100 feet.

  • Page 8: Installation

    The twisted pair of wires for the microphone connection must be shielded for proper operation. In duplex systems, microphone and speaker cannot be in the same jacket unless specially designed for duplex, such as 3M™ Cable part number 78-8117-4313-3. C. Design the Installation There are multiple ways to install the intercom system.
  • Page 9 3M™ Drive-Thru System Model G5 • A Tandem Drive-Thru (see Figure 2) is comprised of a single lane of traffic with two order points (one in front of the other) and one or two drive-thru windows for payment and pick up.

  • Page 10: Install The Battery Charger

    The G5 Headset batteries can be charged while the battery is still in the headset using the G5 Headset Charging Station, or separately using a standalone 3M™ Drive-thru Headset Battery Charger G5 12-slot, SKU# 78-8117-4657-3 / 7100135683. All lights and indications will flash on the battery and not on the chargers.
  • Page 11 1.3 lb/0.6 kg minimum load. • Place the charger on the surface. • Connect the 3M-supplied power adapter between the wall receptacle and the charger. • Insert each battery to be charged into a slot on the charger. The LED lights on the battery will light up indicating the level of charge.
  • Page 12 Hardware or anchors used for wall mounting must be suitable for the wall type, and capable of supporting a 2.9 lb/1.3 kg minimum load for the 3M™ Drive-Thru Headset Charging Station G5, and a 1.3 lb/0.6 kg minimum load for the 3M™...

  • Page 13: Install The Order Point Speaker And Microphone Assemblies

    Use the recommended speaker and microphone systems listed below and follow the included instructions: • 3M™ Speaker Assembly, Duplex, 5 inch. Part # 78-6911-4411-3 / 7100133192 (for shallow installations) • 3M™ Speaker Assembly, Duplex, 4 in 78-6911-5202-5 / 7100114050 (preferred) •...

  • Page 14: Install The Vehicle Detector(S)

    Use the instructions below to assemble these parts to make a fully functional headset. Installing ID Tags In 3M™ Drive-Thru systems with V5 release software Reminder and Alert features installed, installing ID tags on each headset makes it easy • Assign and identify headsets to crew members •...
  • Page 15 3M™ Drive-Thru System Model G5 Assembling the Control Pod and Carrier Follow the procedure below to assemble the Control Pod and Carrier to form a fully functional headset: On the opposite side of the Headset Carrier, ensure that the Control Pod Locking Mechanism is in the unlocked position by sliding it all the way to the left.

  • Page 16: Install The Basestation

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Figure 11. H. Install the Basestation Choose a Location Generally, the Basestation should be located centrally, and close to the order takers. However there are several important guidelines that must be followed to reduce the risk of problems.
  • Page 17 3M™ Drive-Thru System Model G5 To replace the Basestation cover: • Verify there are no obstructions (tools, etc.) in the way of the cover being closed. • Align the top edge of the cover with the base. • Swing the bottom half of the cover down into place and gently push it against the base until it locks into place. Tighten the two screws located at the bottom of the cover.

  • Page 18: Connect The Components

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 I. Connect the Components This section provides diagrams and information that should help you to properly wire the system components together. Basestation Wiring Terminal Identification Figure 13 identifies all of the wiring terminals and their labels. The table that follows provides definitions of the labels and identifies where they should be connected in the system: Figure 13.
  • Page 19 3M™ Drive-Thru System Model G5 Table A. GENERAL PURPOSE INPUT / OUTPUTs (GPIOs) 16 configurable logical Inputs and Outputs. All Inputs and Outputs are Active Low and are factory set to the following signals. You can reassign any of these GPIOs to output or take as input a different signal. The GPIOs 15 and 16 are logically mapped to the 1_GRT_CNL and 2_GRT_CNL of Lane 1 and Lane 2 connectors, respectively.
  • Page 20 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Terminal Label Definition and Connection Information 1_GRT_CNL (GPIO15) Active low talk. Must use one of the GND0 or GND1 from GPIO terminal block. 1_GRILL+ Positive phase grill monitor speaker for Lane 1...

  • Page 21: Basestation To Component Wiring

    3M™ Drive-Thru System Model G5 J. Basestation-to-Component Wiring Good Wiring Practices To reduce interference and improve signal quality, use the following practices for all communication wiring: • Keep shielding on the cable as close to the terminal as possible. • Do not untwist pairs more than necessary.

  • Page 22: Auxiliary Detector Relays

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Figure 15 shows the wiring configuration between a Basestation and the components of a Dual-Lane drive-thru. If the installation is for a Single-Lane operation, refer to Lane 1 wiring in the illustration above.
  • Page 23 3M™ Drive-Thru System Model G5 Short Circuit Example Figure 16 shows a simple DC circuit (a light and DC power supply) being operated by the auxiliary relay. To make the light turn on when a vehicle is detected on Lane 1, terminals R1_COM and R1_NO (normally open) would be used. To make the light turn off when a vehicle is detected, Lane 1 terminals R1_COM and R1_NC (normally closed) would be used.

  • Page 24: Installing Accessory Boards In The Basestation

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Vehicle Approach Monitor Configure any of the 16 GPIOs to be used as a vehicle approach monitor. The relay closure signal to these GPIOs can be supplied by an external vehicle detector connected to an induction loop, in the drive-thru, which monitors an approaching vehicle.
  • Page 25 3M™ Drive-Thru System Model G5 Vehicle Detectors There are two available installation slots at the bottom of the Basestation for vehicle detector boards, one for each lane of drive-thru operation. Once installed, each detector board must be configured for sensitivity, delay, and pulse/presence detection.
  • Page 26 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 • Adjust the sensitivity of vehicle detection by manipulating the top two dip switches. • Enable or disable a two-second detection delay by manipulating the third switch • Choose presence or pulse detection by manipulating the fourth switch.

  • Page 27: Power Up

    3M™ Drive-Thru System Model G5 The installer can configure any of the 16 GPIOs on the G5 Basestation Model G5B1 as ALERT Message Trigger Inputs. For example, if you chose to wire the back door sensor to GPIO1 and GND, any time these two pins are shorted, the ALERT message assigned to this input (such as Back Door Open) will play on each headset configured to play the ALERT Message.
  • Page 28 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Run Mode Menu When the system is powered up and functioning normally, the Run mode menu appears on the display. Figure 22 shows the Run mode menu. Figure 22.

  • Page 29: Configuration

    3M™ Drive-Thru System Model G5 3. Configuration A. Enter Configuration Mode Configuration mode is a passcode-protected area that contains most of the configuration options for the Basestation system. Using the access provided for users, it is possible to set up all of the functionality of the system.
  • Page 30 Pressing Enter while in edit mode saves the changes you have made and exits edit mode. Use the Service button to access upper-case letters, to initiate a service call to 3M, or as a confirmation in some items. Pressing and holding the Service button while editing a field that permits alphabet letter Service (Shift) button entry (e.g., store address) shifts the letter to upper case.

  • Page 31: Finding The Mac Address Of The G5 Basestation

    3M™ Drive-Thru System Model G5 C. Finding the MAC Address of the G5 Basestation To find the MAC address of the G5 Basestation. • Enter the configuration mode (see “Enter Configuration Mode” on page 28) and choose 1 System Menu.

  • Page 32: Logging Into The Basestation With A Pc

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 E. Logging into the Basestation with a PC Once the Basestation is connected and configured, you can log into it from any other computer on the network and operate the station as you would from the local interface.

  • Page 33: Menu Options For Lane 1 And Lane 2

    3M™ Drive-Thru System Model G5 G. Menu Options for Lane 1 and Lane 2 There are very few menu options that are available on Lane 1 settings and not on Lane 2, and vice versa. The table below provides a high-level view of the menu structure for Lanes 1 and 2.

  • Page 34: Change Basic Volume Settings

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Menu Available on Lane 1 Available on Lane 2 - PAGE Messages Can Cross Lanes? - Order Point TALK With No Vehicle - “Pull Ahead” Prompt (Tandem ONLY)
  • Page 35 3M™ Drive-Thru System Model G5 Outbound Talk Volume Changing the outbound talk volume affects the volume of the speaker at the customer order point. IMPORTANT NOTE To avoid feedback, set the outbound talk volume as low as possible. To change the outbound talk volume: •...
  • Page 36 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Vehicle Present Changing the vehicle present volume affects how loudly the monitor plays the vehicle present tone. You can also disable the vehicle present tone on the monitor.
  • Page 37 Perform the following steps to unregister a lost, destroyed or otherwise removed headset from the system, including a headset that is sent back to 3M for repair. The headset would have to be registered again at a later date. • Enter the Basestation configuration mode (see "Enter Configuration Mode" on page 28) and choose 1 System Menu.
  • Page 38 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 IMPORTANT NOTE If you do not know or have access to the number of the headset to be unregistered, identify the headsets that you want to remain in service and unregister any that remain on the list.

  • Page 39: Change Noise Reduction Level

    3M™ Drive-Thru System Model G5 I. Change Noise Reduction Level There are several ways to improve the sound quality at the headset using the following settings. Inbound Microphone Noise Reduction Level The inbound microphone noise reduction level setting reduces the effects of any ambient background noise at the customer order point, to make it easier to hear the drive-thru customer.
  • Page 40 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 IMPORTANT NOTE In half-duplex installations, all latching order taking modes and hands-free mode are disabled. Perform the following procedure to change the drive-thru audio mode: • Enter the Basetation configuration mode, see “Enter Configuration Mode” on page 28, and choose 1 System Menu.
  • Page 41 3M™ Drive-Thru System Model G5 This option is available on Lane 2 settings only. Perform the following procedure to enable or disable the automatic pull ahead for Order Point #2: • Enter the Basestation user service mode, see “Enter Configuration Mode” on page 28, and choose 1 System Menu.

  • Page 42: Haptics "Vibration" Alerts And Blue Led Alerts On Headsets

    (Press the directional arrows to scroll up and down the list) IMPORTANT NOTE Order-taking modes are described in the Operation section. 3M recommends you do not set up more than three order taking modes. Installation Instructions G5 - Revision C, September 2019...

  • Page 43: Change Site Scheduling

    3M™ Drive-Thru System Model G5 N. Change Site Scheduling The site schedule is the calendar of store open and closing times. IMPORTANT NOTE All timekeeping is done using a 24-hour clock (e.g., 6:00 p.m. appears as 18:00). Regular Site Schedule The regular site schedule is the opening and closing times for each day of the week and the times assigned as “Day”...

  • Page 44: Digital Io Setup

    - VEH_APP_2 – Monitor vehicle approach on Lane 2 - Any Alert messages recorded in the system. You can integrate any 3M-approved external device that can be operated by opening or closing a switch and is independent of the intercom system to receive a signal (OUT).

  • Page 45: Split- And Cross-Lane Mode

    3M™ Drive-Thru System Model G5 Q. Split- and Cross-Lane Mode In any Dual-Lane installation (tandem, side-by-side, or dual drive-thrus), the system can be configured to operate registered headsets in Split- or Cross-Lane Mode. The difference between Split-Lane and Cross-Lane modes in this situation is: •...

  • Page 46: Factory Setup (Restore Factory Defaults)

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Technical Service Message Perform the following procedure to customize the Service Screen message. • Enter the configuration mode (see "Enter Configuration Mode" on page 28) and choose 1 System Menu.
  • Page 47 -72 dB -85 dB -73 dB For example, according to its specifications, the 3M™ Duplex Microphone (78-6911-4935-1) has an output level of -71dB at 1 kHz. According to the table, the setting in the Basestation should be 8. IMPORTANT NOTE Due to slight microphone variability and cable impedance, you may need to adjust the gain level setting by 1 or 2 dBs.

  • Page 48: Troubleshooting

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 4. Troubleshooting A. Headset Indicator Lights The following table describes the operating modes of the headsets according to the indicator lights. Use it as a troubleshooting reference. Table B. G5 Battery Indicator Light Modes...

  • Page 49: General Troubleshooting

    3M™ Drive-Thru System Model G5 Single Red Flash Short red flash – Battery is inserted (changed from flashing green) Headset is powering up from Hibernate Slightly longer red flash – Headset signs on to the base (as it transitions from flashing...
  • Page 50 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Problem Possible Cause Solution No vehicle alert tone in all No power to the external vehicle Plug the vehicle detector into power headsets. detector. outlet or replace the detector fuse.
  • Page 51 Walk the headset back towards the its normal operating range of the store Basestation. If the range to this area is environment. required, consider installing a 3M Range Extender. Call for authorized service to help. Inbound and Outbound audio Unplug the power to the Basestation,...

  • Page 52: Battery And Battery Charger Troubleshooting

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Figure 28. C. Battery and Battery Charger Troubleshooting Table E. XT-1 Battery and Battery Charger Problem Possible Cause Solution No lights come on when a battery Dirty contacts on battery or charger.
  • Page 53 3M™ Drive-Thru System Model G5 Table F. G5 Battery Indicator Light Modes Indicator Mode Description Green LEDs The battery is out of the G5 Battery Charger and the button has been pressed and held down. Each LED represents 25% charge.

  • Page 54: Appendix: Declaration Of Conformity

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 6. Appendix: Declaration of Conformity...
  • Page 55 3M™ Drive-Thru System Model G5 Installation Instructions G5 - Revision C, September 2019...
  • Page 56 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019...
  • Page 57 3M™ Drive-Thru System Model G5 Installation Instructions G5 - Revision C, September 2019...
  • Page 58 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Installation Instructions G5 - Revision C, September 2019...

  • Page 59: Appendix: Basestation Specifications

    3M™ Drive-Thru System Model G5 5. Appendix: Basestation Specifications A. Physical Parameter Specification or Requirement Dimensions (l x w x d) 16 ¾ in. x 11½ in. x 2 in. (41.8 cm x 29 cm x 5 cm) B. Electrical...

  • Page 60: Appendix: Induction Loop And Vehicle Detector Board Specifications

    Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 6. Appendix: Induction Loop and Vehicle Detector Board Specifications A. Internal Vehicle Detector Board Specifications Parameter Specification or Requirement Size 2.5 in. x 3.0 in. (5.1 cm x 7.6 cm)

  • Page 61: Appendix: G5 Charger Specifications

    Input Power (at full load) 23 watts 16 watts Input Voltage Requirement 100-240V~, 50-60hz (Note: G5 chargers must be used with 3M-supplied power adaptor) C. Functional Specification or Requirement Parameter G5 Headset Charging Station G5 Headset Battery Charger, 12 slot Maximum Operating Temperature 90°F (32°C)

  • Page 62: Appendix: Best Practices

    B. Volume Control Here are some guidelines: • If you are using the provided 3M Microphone and you set the PreAmp gain setting to a value over 10, you could cause distortion and echoes on the inbound channel. • If the customer wants the inbound communication at a higher volume level, set the inbound volume control to a higher level, or show the customer how to increase the headset volume.

  • Page 63: Dealing With Delay/Echo

    3M™ Drive-Thru System Model G5 D. Dealing with Delay/Echo During the first ½ second of each order, there is a delay while the order taker starts to speak. If the delay lasts more than a ½ second, follow the flowchart (Figure 29) below. You may also experience a delay if a vehicle at the order point moves while the order is taking place; this usually happens at the end of a call while the order taker tells the customer the total.

  • Page 64: Appendix: 3M™ Acoustic Kit Installation Guide

    9. Appendix: 3M™ Acoustic Kit Installation Guide The 3M™ Acoustic Kit that is used for communication posts is suitable for new or retrofit installations and can readily be used with various housing designs. One kit contains enough material to accommodate a typical microphone and speaker system. It can be used for a microphone and speaker installed either in a single housing or in separate housings.

  • Page 65: Installation Guidelines - Single Housing

    The microphone and speaker must be separated from each other by foam. • Ensure that the inside of the housing is clean and dry. • Install the 3M™ Vibration Control Tape to the inside of the top and side walls of the housing (Figure 4).
  • Page 66 Installation Instructions G5 3M™ Drive-Thru System Model G5 Revision C, September 2019 Additional illustrations of 3M speaker and microphone installation using the 3M Acoustic Kit and product instructions as a guideline for installation. Installation Instructions G5 - Revision C, September 2019...

  • Page 67: Appendix: Loop And Cable Condition Test

    3M™ Drive-Thru System Model G5 10. Appendix: Loop and Cable Condition Test Measure loop inductance/resistance for each order point, recommend replacement in comments section if needed. You must conduct two separate tests on the Inductance Loop to determine its condition: A.

  • Page 68: Appendix: Upgrading A Single-Lane Basestation To A Dual-Lane

    A 7-digit code is necessary in order to upgrade the software on the Single-Lane G5 Basestation to enable the Dual-Lane capabilities. This 7-digit code is unique to each Basestation and is based on the MAC IP Address. Once the 3M™ Drive-Thru System G5 Dual-Lane Upgrade...
  • Page 69 3M’s option, repair or replacement of the 3M product or refund of the purchase price. This warranty does not cover: (1) the cost of shipping products to or from 3M for repair, (2) repair or replacement of existing cable or wiring, (3) product failure caused by misuse, abuse, improper installation, or unapproved modifications, or (4) intercom products that are installed or serviced by a non-3M authorized party.

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