3M G5 Operating Instructions Manual
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3M G5 Operating Instructions Manual

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3M™ Drive-Thru Systems Model G5 and Model XT-1

Operating Instructions

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  • Page 1: Operating Instructions

    3M™ Drive-Thru Systems Model G5 and Model XT-1 Operating Instructions...
  • Page 2 3M Commercial Solutions Division 3M™ Drive-Thru Systems Model G5 and Model XT-1 Operating Instructions November 6 2014 – Revision 2.1...

  • Page 3: Table Of Contents

    Order Takers and Page Messages in Cross Lane Mode ............23 Detector Type ........................23 Kitchen Noise Reduction ....................... 24 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 3 of 77...
  • Page 4 OPERATION ..........................31 3M™ Drive Thru Headset G5 ....................31 Overview ..........................31 Assembling a 3M™ Drive Thru Headset G5 ................. 31 Installing ID Tags ........................31 Assembling the Control Pod and Carrier ................31 Component Identification and Description ..................34 Indicator Light Modes ......................
  • Page 5 Turn on Restaurant Closed Playback Message ................68 Turn on External Detector Playback Message ..................68 Greeter Revision ..........................68 Alert & Reminder Message Properties .................. 69 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 5 of 77...
  • Page 6 Greeter Setup (System Defaults) ..................72 Greeter Setup (Customer Settings) ..................73 Greeter Setup (Example Settings) ..................74 INDEX ............................75 November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 6 of 77 Operating Instructions...

  • Page 7: Overview

    If power supply is supplied with a grounding pin, connect directly to a grounding receptacle – 3 prong. • Do not use the XT-1 Base Station or the XT-1 Headset or the G5 Battery Charger if the power supply cord or enclosure is damaged. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 –...

  • Page 8: Other Conventions

    FCC RF Exposure Statement: 3M™ Wireless Communication System, Model XT-1 and the 3M™ Drive Thru Headset G5 comply with FCC RF radiation exposure limits set forth for an uncontrolled environment when operating based on time-averaged output power with duty cycle not to exceed 7.63% with a separation distance of 25mm.
  • Page 9 For any external antenna that is used with the XT-1 Base Station, the minimum length of RF cable required is 75 feet. The use of accessories not approved by 3M Company, including but not limited to batteries, antennas, wall adapters, chargers, ear pads and foam tips...
  • Page 10 Overview Note: Modifications to this device shall not be made without the written consent of 3M Company. Unauthorized modifications may void the authority granted under Federal Communication Rules and Industry Canada Rules permitting the operation of this device. Recycling / Disposal (Notice to European Union customers)

  • Page 11: Configuration

    Navigating the Base Station Display Once you are in the configuration mode, you can use the buttons on the base station display to update all configuration parameters. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions...

  • Page 12: Interpreting Display Information

    For instance, pressing the 7 button three times creates a letter “t” (7-s-t). See button below for creating upper-case Service letters. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 12 of 77 Operating Instructions...

  • Page 13: Configuring With A Computer

    Use the button to access upper-case Service (Shift) Service letters or to initiate a service call to 3M or as a confirmation in some items. Pressing and holding the button while Service editing a field that permits alphabet letter entry (e.g., store address) shifts the letter to...

  • Page 14: Logging Into The Base Station With A Pc

    ( > 13 Change Passcodes , then look at the current code). Change User Passcodes November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 14 of 77 Operating Instructions...

  • Page 15: Change Basic Volume Settings

    Select a new value for > 01 Drivethru Volume Greeter Message . The range is 0 (silent) to 20 (maximum). Volume 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 15 of 77...

  • Page 16: Change The Monitor Volume

    To change the volume level, select a new value for Vehicle . The range is 0 (silent) to 20 (maximum). Present: Volume November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 16 of 77 Operating Instructions...

  • Page 17: Vehicle Approach

    With the night volume set, the system automatically adjusts the volume during night hours, then back to normal during the day. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions...

  • Page 18: Registering Headsets

    XT-1 headsets have a single serial number. This number is imprinted on the headset. G5 headsets have 2 serial numbers - one for the G5 Control Pod and the other for the G5 Carrier. The G5 Control Pod serial number is the primary tracking number for the G5 headset and this is the serial number that gets registered on the base station.

  • Page 19: List All Headsets

    Noise Reduction Level . You may need to experiment for a setting that works best for your ambient noise environment. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 19 of 77...

  • Page 20: Acoustic Echo Canceller

    The system can function using half duplex or full duplex modes. Choosing between the two modes is based upon the desired operation. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 20 of 77 Operating Instructions...

  • Page 21: Page Channel Heard By Order Taker

    Perform the following procedure to enable or disable the automatic store closed prompt to let customers know in your absence that the store is closed: 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions...

  • Page 22: Pull Ahead Prompt

    • Change the value for > 07 Global Settings Order Point Prompts in German? November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 22 of 77 Operating Instructions...

  • Page 23: Order Point Talk With No Vehicle

    #X Minimum (Seconds) customer’s wait time, but decrease false detections that could be caused by cars driving over the detector without stopping. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 23 of 77...

  • Page 24: Kitchen Noise Reduction

    Scroll to the number of the headset you want to un-register. • Press Enter. 3. Rebooting the base station will now restore the Kitchen Noise Reduction feature. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 24 of 77 Operating Instructions...

  • Page 25: Haptics "Vibration" Alerts And Blue Led Alerts On Headsets

    These options are, by default, set to YES. This option only applies to G5 headsets. If you currently have no G5 headsets and only XT-1 headsets, then enabling or disabling this option will not affect the normal functioning of the XT-1 headset.

  • Page 26: Change Site Scheduling

    Notes: Order taking modes are described in the Operation section. 3M recommends you do not set up more than three order taking modes. Change Site Scheduling The site schedule is the calendar of store open and closing times.

  • Page 27: Change Site Information

    Enter Mode change and leave the passcode at its previous setting. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 27 of 77...

  • Page 28: Two Base Station Setup

    Enter the configuration mode, see page 11. • Select 14 Installer Setup • Change the value for Save Installation Settings November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 28 of 77 Operating Instructions...

  • Page 29: Technical Service Message

    • Remove the base station cover. • Press and latch the two switches named “BACKUP INTERCOM.” 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 29 of 77...

  • Page 31: Operation

    3M™ Drive-Thru basestation after the system has been installed, configured, and powered on. Assembling a 3M™ Drive Thru Headset G5 The components that make up a 3M™ Drive Thru Headset G5 are packaged and shipped as individual parts: 3M™ Control Pod, G5 (includes a pack of ID Tags) 3M™...
  • Page 32 LED indicator lights on the Headset should start blinking (refer to component Identification and Description section below). The headset is now ready for registrations to a base station. Figure 1 November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 32 of 77 Operating Instructions...
  • Page 33 Operation Figure 2 Figure 3 Figure 4 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 33 of 77...

  • Page 34: Component Identification And Description

    The headset will stay in this mode until the operator taps the talk button. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 34 of 77 Operating Instructions...

  • Page 35: Indicator Light Modes

    G5 Battery Indicator Light Modes Indicator Mode Description Green LEDs The battery is out of the G5 battery Charger and the button has been pressed and held down. Each LED represents 25% charge. A fully charged battery would have all 4 LEDS lit Green.
  • Page 36 "Powering Off". The headset registration data is now cleared. 7. The Headset will momentarily turn off and power back again November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 36 of 77 Operating Instructions...

  • Page 37: Fitting The Headset

    Rotate the microphone boom up or down so its tip is in line with the corner of your mouth. Do not bend the boom. Adjustment Slide 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 37 of 77...

  • Page 38: Replace The Battery

    The foil on the battery is as illustrated below G5 headset battery has 4 LEDs on its outer surface and a tiny button to activate the LEDs. Press and hold the button to light up the LEDs. Each LED represents 25% charge.

  • Page 39: Out Of Range

    • Do NOT bend the microphone boom. Note: The operating temperature range for the G5 Headset should be between +5 °C and +50 °C XT-1 Headsets Overview This chapter provides instructions for using headsets with an 3M™ Wireless Communication System Model XT-1 after the system has been installed, configured, and powered on.

  • Page 40: Component Identification And Description

    • Battery Release: Slide up to remove the battery. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 40 of 77 Operating Instructions...

  • Page 41: Indicator Light Modes

    Rotate the ear cup and ear pad so that the indicator on the ear cup is aligned to the back of your head. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions...

  • Page 42: Replace The Battery

    When installing a battery, make sure it is fully charged. It is important to remember that an unused 3M™ Wireless Communication System Model XT- 1 battery loses five percent of its charge per week. If a battery has not been used for several weeks, make sure to charge it prior to use.

  • Page 43: Out Of Range

    If used. • Use a soft cloth and mild cleaning solution to wipe the surfaces clean. We recommend using a 3M™ 5040/7065 Cleaning Wipe or a Scotch- Brite® High Performance Cloth lightly dampened with 3M™ Food Service Degreaser, 7L.

  • Page 44: Base Station Setup

    Hands Free Outside . See “Explanation of Order Taking Modes,” and “Which Always On Order Taking Mode to Select” below. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 44 of 77 Operating Instructions...

  • Page 45: Explanation Of Order Taking Modes

    Because Automatic Standby (see below) is also on when Hands Free is On, the microphone is turned off when the vehicle is no longer detected. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions...

  • Page 46: Automatic Standby: On And Off

    Operators will only hear a signal from the order point last used: single repeating beep from order point 1 or a double repeating beep from order point 2. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 46 of 77 Operating Instructions...

  • Page 47: Cross Lane

    Press to implement the change or press to abandon the Enter Mode change and leave the previous setting in effect. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 47 of 77...

  • Page 48: Maintenance

    If the Carrier is damaged, purchase a new Carrier to replace the damaged one by performing the following steps NOTE: The Pod, Carrier and Batteries work ONLY when using authentic parts from 3M. All three components have OEM authentication algorithm implemented and will recognize and reject non-authentic parts. Disassembling the Carrier from the Pod...

  • Page 49: Replacing The Ear And Headband Pads

    G5 Headset Charger Location The G5 headset charger can be placed flat on an even surface or mounted on a wall, being parallel or perpendicular to the ground as shown in illustration below. Make sure the surface is clean and is in a dry environment.

  • Page 50: Cleaning The Contacts In The Headset Charger Wells

    Charging Batteries To charge a battery, insert the battery in one of the Battery Charger slots or place the G5 headset (with the battery inserted) into the Headset Charger slot. • The LED(s) on the battery will now flash Green indicating the battery is currently being charged.

  • Page 51: Disposing Of Batteries

    Disposing of Batteries To help protect the environment and conform to regulations, G5 rechargeable batteries must be returned to 3M at the end of their useful life. Contact your 3M representative for additional instructions. Making Sure Batteries are Ready for Use Follow these tips to make sure batteries are always ready for use: •...

  • Page 52: Xt-1 Headset

    Be careful not to short the battery contacts together. • Do not set the batteries contact–side down on a bare metal countertop. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 52 of 77 Operating Instructions...

  • Page 53: Low Battery Message

    To help protect the environment and conform to regulations, 3M™ Wireless Communication System Model XT-1 rechargeable batteries must be returned to 3M at the end of their useful life. Contact your 3M representative for additional instructions. Making Sure Batteries are Ready for Use Follow these tips to make sure batteries are always ready for use: •...

  • Page 54: Important Information About Rechargeable Batteries

    Batteries that have not been used for several weeks should be recharged before use. The four-character date code stamped on each 3M battery (wwyy) refers to the week and the year the battery was manufactured. Batteries are generally usable for two years beyond that date.

  • Page 55: Troubleshooting

    4. Select 02 Remove Headsets. 3. Scroll to the number of the headset you want to un-register. 4. Press Enter. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 55 of 77...
  • Page 56 "Powering Off". The headset registration data is now cleared. 7. The Headset will momentarily turn off and power back again November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 56 of 77 Operating Instructions...

  • Page 57: General Troubleshooting

    Unplug the loop detector from the AC outlet and plug it back in to reset the detector. Defective vehicle detector. Call for authorized service. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 57 of 77...
  • Page 58 Press the other button into the correct one of the other two buttons is pressed). location. Headset(s) amber LED flashing. Headset(s) not registered. Register the headset(s). November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 58 of 77 Operating Instructions...

  • Page 59: Battery And Battery Charger Troubleshooting

    G5 Battery Indicator Light Modes Indicator Mode Description Green LEDs The battery is out of the G5 battery Charger and the button has been pressed and held down. Each LED represents 25% charge. A fully charged battery would have all 4 LEDS lit Green.

  • Page 60: Appendix: Declaration Of Conformity

    Appendix: Declaration of Conformity Appendix: Declaration of Conformity 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 60 of 77...

  • Page 61: Appendix: Base Station Specifications

    15 base station Maximum number of vehicle detectors per base station Maximum number of greeter modules per base station 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 61 of 77...
  • Page 62 G5 Wall Charger Input power (at full load) 23 watts 16 watts Input voltage 100-240V~, 50-60hz requirement (Note: G5 chargers must be used with 3M-supplied power adaptor) Functional Parameter Specification or Requirement G5 Desk Charger G5 Wall Charger Maximum Operating Temperature 90°...

  • Page 63: Appendix: Greeter Module

    Record Messages Choose Headsets Messages Playback To Message Daypart Definitions Greeter Message Properties Alert & Reminder Message Properties Alert Message External Trigger Input 3M™ Drive-Thru Systems Model G5 and Model XT-1 March 2014 –Revision 2.0 Operating Instructions Page 63 of 77...

  • Page 64: Message Activation

    Put on a working headset with the power on. , ⊳, Using the keys, select a message number to Enter record. Msg.<001> November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 64 of 77 Operating Instructions...

  • Page 65: Choose Headsets Messages Playback To

    REMINDER or ALERT message: Enter the greeter configuration menu. Select 3 Choose Headsets Messages Playback To 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 65 of 77...

  • Page 66: Message Daypart Definitions

    Perform the following procedure to change the playback delay time: November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 66 of 77 Operating Instructions...

  • Page 67: Change Playback Mode

    To enable or disable the tone during greeter playback: Navigate to Tone To Headsets During Playback 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 67 of 77...

  • Page 68: Turn On Restaurant Closed Playback Message

    Alert Message playback when activated. Greeter Revision The hardware revision of the Greeter Module is listed. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 68 of 77 Operating Instructions...

  • Page 69: Alert & Reminder Message Properties

    Alert Message External Trigger Inputs Perform the following procedure to select the function for each of four external inputs: 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 69 of 77...

  • Page 70: Message Names

    In a dual lane system, the headsets are programmed to the Lane 1 base station, so settings pertaining to headsets are absent from the Lane 2 base station. The following menu choices are available. November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 70 of 77 Operating Instructions...

  • Page 71: Tandem Pull Ahead Playback Message

    Greeter Setup (For Systems with V2, V3, or V4 Base Station software) Refer to Manual Version 1.6 for instruction on operating the Greeter Module with Base Station software V2, V3, or V4. 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions...

  • Page 72: Greeter Setup (System Defaults)

    Reminder 3 REMINDER 0:00 0:01:00 Reminder 4 REMINDER 0:00 0:01:00 Cooler Open ALERT 0:00 0:01:00 Door Open ALERT 0:00 0:01:00 November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 72 of 77 Operating Instructions...

  • Page 73: Greeter Setup (Customer Settings)

    REMINDER 0:00 0:01:00 ON/OFF REMINDER 0:00 0:01:00 ON/OFF ALERT 0:00 0:01:00 ON/OFF ALERT 0:00 0:01:00 ON/OFF ALERT 0:00 0:01:00 ON/OFF 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 73 of 77...

  • Page 74: Greeter Setup (Example Settings)

    Repeat Monitor Travel Path REMINDER 0:00 0:30:00 ON/OFF Hand Wash REMINDER 0:00 1:00:00 ON/OFF Door Open ALERT 0:00 0:01:00 ON/OFF November 6 2014 – Revision 2.1 3M™ Drive-Thru Systems Model G5 and Model XT-1 Page 74 of 77 Operating Instructions...

  • Page 75: Index

    Lane 1 or Lane 2 heard on headset ........39, 43 Lane crossing ...........23 Lane mode ............46 Language prompts ............20 3M™ Drive-Thru Systems Model G5 and Model XT-1 November 6 2014 – Revision 2.1 Operating Instructions Page 75 of 77...
  • Page 76 Listen modes ............ 45 PTT (Push to talk) ....See Talking modes Listing headsets ..........19 Pull ahead prompt ........... 22 Load templates ..........29 Reboot ............. 29 Low battery ..........50, 53 Registering headsets ........18 Maintenance ............ 48 Regular site schedule ........
  • Page 77 3M’s option, repair or replacement of the 3M product or refund of the purchase price. This warranty does not cover: (1) the cost of shipping products to or from 3M for repair, (2) repair or replacement of existing cable or wiring, (3) product failure caused by misuse, abuse, improper installation, or unapproved modifications, or (4) intercom products that are installed or serviced by a non-3M authorized party.

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