Ingenico group Telium TETRA Move/5000 Manual

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User manual (14 pages)

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Page 1 Move/5000...
Page 2: Table Of Contents
Table of contents Table of contents ....................... 2 Introduction ........................ 6 Contents of box ......................6 Overview of Move/5000 ..................... 7 Keyboard details and functionality ................8 Switching ON / OFF terminal ..................8 Terminal Setup ......................9 Location of the Move/5000 ..................9 Operating Condition ....................
Page 3 Supervisor Functions ....................22 Supervisor Code (If configured) ................22 Voice Referral Password (If configured) .............. 22 Terminal Installation ....................23 Bluetooth ......................23 Wi-Fi ........................24 Wi-Fi (Automatic Scan)..................24 Wi-Fi (Manual Scan) .................... 25 Mobile ........................26 Manual Mode ....................... 27 Terminal Configuration ....................
Page 4 Cash Advance – Insert Card ................47 Reversal ........................48 Pre-Authorisation (Pre-Auth) ................... 49 Insert/Swipe card..................... 49 Terminal will check the card..................49 Top-Up ........................50 Top-Up – Insert Card ................... 50 Top-Up – Swipe Card ..................51 Completion ......................
Page 5 End-of-Day-Banking .................... 71 Banking Totals Agree Printout ................72 Banking Totals Not Agreed Printout ..............73 Function Codes ....................... 74 Selecting Function Codes ................... 74 Function 34 System Security ................... 75 Function 91 Mobile Network Selection ..............76 Function 40 Waiter Setup ..................77 Add Waiter ......................
Page 6: Introduction
Introduction Thank you for choosing an Ingenico payment terminal. We recommend that you carefully read this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. This symbol indicates an important warning This symbol indicates a piece of advice Contents of box Move/5000 terminal...
Page 7: Overview Of Move/5000
Overview of Move/5000 The Move 5000 is a ‘Multi Comms’ capable device. This means that it is possible to enable multiple modes of communication during the self-install process or at a time more suitable after the self-install process. Only one comms method is required to install the terminal.
Page 8: Keyboard Details And Functionality
Keyboard details and functionality This is the ‘Menu’ button used to navigate the various terminal menus from the ‘Idle Screen’. Each press will display an available menu. It will eventually return to the ‘Idle Screen’. Red key cancels the procedure in progress. Yellow key cancels the last character.
Page 9: Terminal Setup
Terminal Setup Location of the Move/5000 Place the base on flat surface near an electric socket and if required near to an Ethernet socket. Place the terminal far from any very hot zones; protect it from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). Operating Condition Ambient temperature -10°...
Page 10: Terminal Connections
Terminal Connections µUSB There is a Micro-USB connector on the left side of the Move/5000 wireless terminal. (see picture). This connector manages Host and Slave connections. The terminal supports USB keys with FAT16 or FAT32 The USB key has to be used with a USB adapter (refer to accessories section) USB micro AB...
Page 11: Opening The Back Cover
Opening the back cover Switch off the terminal before opening the back cover Turn the terminal over and unclip the back cover by pushing on the clip in the direction of the arrows in the picture SAMs & SIMs The connector modules security SAM / SIM are located inside the terminal •...
Page 12: Battery
Battery Main Characteristics Operating Conditions Characteristics Li-ion 2900 mAh Charge (power supply – 5V 50% capacity in 1,5 h; full capacity in 4 hours 1.5A) The battery capacity depends on the model of terminal and its use Installing the battery Check that the terminal is not connected to the mains electricity network Turn the terminal over and unclip the back cover by pushing on the clip...
Page 13: Charging The Battery
Charging the battery When does the battery need to be charged? On initial startup, the battery should be charged for 4 hours under the environmental conditions stated earlier in this guide. When used daily on battery power only. The terminal will automatically recharge its battery each time it is placed on its base.
Page 14: Replacing The Battery
Replacing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if the battery used is not approved by Ingenico Remove the terminal from its base • Turn it off by pressing simultaneously for about one second •...
Page 15: R40 Paper Roll
R40 Paper Roll Main characteristics of Ingenico paper roll: Colour White Width 58 mm Diameter 40 mm Length Approximately 18 meters The quality of the thermal paper can be deteriorated by poor storage conditions; it is therefore recommended that the following are avoided: Storage in hot wet places (near air-conditioners, humidity above 85%) •...
Page 16: Installing A Paper Roll
Installing a Paper Roll Open the paper compartment by lifting the catch located at the rear of the • terminal and pull the cover to the rear of the terminal. Insert the paper roll in the compartment following the directions shown in the •...
Page 17: Terminal Base Overview
Terminal Base Overview Two types of bases available: ‘Charging Base’ and a ‘Bluetooth Base’ Charging Base: Is only capable of charging the terminal battery Note: There are NO ports on the base unit. You should set up your base unit in a convenient location close to a power source. To open the base unit cover, located on the bottom of the base unit, you must unclip an access clip and lift the cover from the base unit.
Page 18 Bluetooth Base: Is used for charging the terminal battery and has ports to allow terminals to communicate with hosts over Ethernet. It is needed if you want to communicate with the base via BT and then use the LAN to connect to remote host. You should set up your base unit in a convenient location close to a power source and network point.
Page 19: Display/Icons
Display/Icons Icons displayed on your terminals display will depend on your terminal type Time displayed in 24 hour format with long date format Time displayed in 12 hour format with short date format Date and time formats can be changed to suit your preference. Please call helpdesk for further information Terminal Operation Icons The following images may be displayed along the bottom of your terminal display.
Page 20: Gprs Terminal Header
GPRS Terminal Header Your terminal may be 2G, 3G or combined 2G/3G capable The mobile network status, will be represented by the following icons: No icon No mobile network detected Searching for a mobile network but has not yet connected to a network The terminal is connected to a mobile network but the GPRS session has not yet been established...
Page 21: Bluetooth Terminal Header
Bluetooth Terminal Header Note: When an icon is white, there is no connection. The Icon will turn GREEN when a connection is made. Terminal header with no connection Please note that if your terminal is ‘Multi Comms Capable’ it will show all of the above icons.
Page 22: Supervisor Functions
Supervisor Functions Supervisor Code (If configured) Default Supervisor Code (Prior to the terminal being installed) is 0000 The ‘Supervisor Code’ is designed to limit access to the ‘Supervisor Functions’ configured for certain transaction types or access to certain ‘Function Codes’ on the terminal to those who have access to the code.
Page 23: Terminal Installation
Terminal Installation Connect the equipment as described above. The following screens may be displayed during the installation of your terminal. This is dependent on your hardware and software loaded onto your terminal: Bluetooth The following screens will be displayed if the terminal is off the base or the network cable is not attached at first installation.
Page 24: Wi-Fi
Wi-Fi If your terminal is configured to support multiple comms methods the following screens will be displayed: The number of available comms methods may differ from those shown. To setup your ‘WiFi’ connection, press and follow the screens. If you choose not to setup your ‘WiFi’ connection at this time, press to skip the process.
Page 25: Wi-Fi (Manual Scan)
Wi-Fi (Manual Scan) Select Manual Type in your connection by SSID using the highlighting it, then stylus and then press to select it. press Select ‘Yes’ if your Type in your WiFi access point is password using hidden or ‘No’ if it is the stylus and not and then press then press...
Page 26: Mobile
Mobile The following process will not be visible if your terminal has already obtained a network connection. To setup your ‘Mobile’ connection, press and follow the screens. If you choose not to setup your ‘Mobile’ connection at this time, press to skip the process.
Page 27: Manual Mode
Manual Mode To enable the ‘Manual Mode’ press until the ‘System Menu’ is displayed: Touch ‘Select The terminal will Function’ on scan for available the screen to networks. A list highlight it. of available networks will be displayed. Press Touch the screen select the to highlight the highlighted...
Page 28: Terminal Configuration
Terminal Configuration Connect the equipment as described above. The following screens will be displayed during the configuration of your terminal: As your terminal Once a connection powers up it will go has been made from a grey screen various files will be to this and downloaded to the eventually to the...
Page 29 The terminal will The terminal may power cycle. then contact any/all of the acquirers for verification. Type in your The ‘Logo’ and preferred text ‘AUTH ‘Supervisor HOST’ will differ Code’ and then for each Acquirer press Asterisks will The terminal will appear as you contact the type in the code.
Page 30: Card Reading
Card Reading Chip Card Insert the card horizontally into the terminal with the chip facing upwards. Leave the card in position throughout the transaction. Contactless Card Bring the card firmly up to the active zone above the contactless logo located on the paper trapdoor.
Page 31: Transaction Selection
Transaction Selection Sale transactions may be initiated from the ‘Idle Screen’ or from the ‘Transaction Menu’. All other transaction types can only be initiated from the ‘Transaction Menu’ screen. This is the default ‘Idle Screen’ which, will be displayed once the terminal has been installed successfully.
Page 32: Data Input
Data Input If it is necessary to enter letters and characters during transactions or ‘Function Codes’ a virtual keyboard will be displayed on the touch screen. Remove the stylus from the underside of the terminal and use it to select the required values.
Page 33: Sale - Card Details Keyed
Sale – Card Details Keyed Card details may only be keyed from the new transaction type ‘CNP’ for ‘Customer Not Present’ transactions or as a fallback from a failed card read. Press at the ‘Idle Type in the ‘Expiry Screen’ to display the Date’...
Page 34 Type in the numbers The terminal will print a from the customer’s customer receipt. Tear Address e.g. if address off the customer receipt is 51 High Street, you and press if it is should enter 51 and readable or press then press reprint the receipt.
Page 35: Sale - Swiped Card
Sale – Swiped Card Press at the ‘Idle Screen’ to display the ‘Transaction Menu’. Highlight ‘Sale’ as Terminal will check the described earlier and card press This screen will be This screen will only be displayed if ‘Sale’ is displayed if the terminal selected from the above attempted to connect to menu.
Page 36: Sale - Inserted Card
If the signature is a Tear off the customer match to the one on the receipt and press if it card press if not is readable or press press to reprint the receipt. The terminal will print the customer receipt. Sale –...
Page 37 Terminal connects to Tear off the cardholder the acquirer using the receipt and press if it configured connection is readable or press method e.g. ‘Mobile to reprint the receipt. Network’. The terminal will print the merchant receipt. A response to the ‘Sale’ Tear off the merchant request is returned by receipt and press...
Page 38: Sale - Contactless
Sale – Contactless Press at the ‘Idle This screen will only be Screen’ to display the displayed if the terminal ‘Transaction Menu’ and attempted to connect to highlight ‘Sale’ as the acquirer. described earlier and then press This screen will be This screen will only be displayed if ‘Sale’...
Page 39: Contactless High Value Payment (Hvp) - Wallet Payments
Contactless High Value Payment (HVP) – Wallet Payments High Value Payments are contactless payments that are above the limit for contactless cards (e.g. £30.00) but are protected by the cardholder verifying themselves to the mobile phone either by the use of a scanned thumb/fingerprint in the case of Apple Pay, or by the entry of a pass code for other mobile phone manufacturers.
Page 40: Sale With Gratuity
Sale with Gratuity If your terminal is configured for ‘Gratuity’, the following additional screens will be displayed after the ‘Confirm Amount’ prompt during a ‘SALE’ transaction: Gratuity Amount Gratuity Percentage Press if you wish to Press if you wish to add a ‘Gratuity’.
Page 41: Refund
Refund Press at the ‘Idle Merchant will type in Screen’ to display the their supervisor code ‘Transaction Menu’ and and then press highlight ‘Refund’ as Terminal will connect to described earlier and the acquirer host for then press approval. As the refund amount is The result of the typed in the screen will ‘Refund’...
Page 42: Refund With Gratuity
Prints cardholder Terminal returns to the receipt.Tear off the ‘Idle Screen’. cardholder receipt and press if it is readable or press to reprint the receipt. Refund with Gratuity If your terminal is configured for gratuities the ‘Refund’ transaction flow is as follows after you select ‘Refund’...
Page 43 Terminal will go for If prompted to check authorisation and will signature press if OK display the response or press if not OK. from the acquirer. Press to cancel the transaction. The terminal will print a Terminal will print the merchant receipt.
Page 44: Purchase With Cashback (Pwcb)
Purchase with Cashback (PWCB) This menu option is only used to provide ‘Cashback’ where a normal ‘Sale’ transaction has been performed with a ‘Gratuity’. Selecting this option allows a transaction to be carried out with ‘Cashback’ instead of ‘With Gratuity’. Only certain types of debit cards allow ‘Purchase with Cashback’...
Page 45: Pwcb Inserted Card
PWCB Inserted Card Press at the ‘Idle Press to confirm Screen’. Highlight the amount of ‘Purch. with Cashback. Cashback’ as described earlier and then press As the transaction Cardholder to enter amount is being their PIN code and typed in the screen then press will change to: confirm the PIN.
Page 46: Cash Advance
Cash Advance Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. Only certain types of credit cards allow ‘Cash Advance’. Cash Advance – Swipe Card Press at the ‘Idle Swipe the customer’s Screen’.
Page 47: Cash Advance - Insert Card
Cash Advance – Insert Card Press at the ‘Idle Cardholder to enter Screen’. Highlight ‘Cash their PIN code and Advance’ as described then press earlier and then press confirm the PIN and Amount. Press to confirm The terminal will check the customer’s card to amount or press verify the PIN and to...
Page 48: Reversal
Reversal Note: Reversals can only be performed, within 30 seconds of the original transaction completing and before any other function starting. Press at the ‘Idle The terminal will print a Screen’. Highlight customer receipt. ‘Reversal’ as described earlier and then press The terminal will Press if the printout...
Page 49: Pre-Authorisation (Pre-Auth)
Pre-Authorisation (Pre-Auth) Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. Where there is a likelihood of a large value transaction, such as a hotel or car hire bill, a ‘Pre-Authorisation’ transaction for the expected value may be made.
Page 50: Top-Up
Top-Up Top-Up – Insert Card Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. as a result of an extended stay at a hotel) an additional ‘Pre-Authorisation’...
Page 51: Top-Up - Swipe Card
Top-Up – Swipe Card Please note that this option is only available for certain types of business. Please contact ‘Customer Services’ for further information. If, following a ‘Pre-Authorisation’ transaction, the value of the transaction increases (e.g. as a result of an extended stay at a hotel) an additional ‘Pre-Authorisation’...
Page 52: Completion
Completion If the final bill is more than 15% higher than the total ‘Pre- Authorised’ amount, an additional ‘Pre-Authorisation’ transaction will be required for the difference which must be obtained prior to the carrying out of the ‘Completion’ transaction. The following procedure will complete a ‘Pre-Authorised’ transaction when the final amount is confirmed with the customer.
Page 53: Completion - Insert Card
Terminal will check the Cardholder to sign the card details. receipt. Check if they match, press if OK, else press reverse transaction. Terminal will print a Terminal will print a merchant receipt. cardholder receipt. Press if the printout Press if the printout is readable;...
Page 54 Enter first pre-auth Terminal will print a code and then press cardholder receipt. Press if the printout Enter the code as is readable; else press described previously in to print the ‘Data Input’. cardholder receipt again. You may be asked to Press at the ‘Idle enter first Txn ID and...
Page 55: Account Verification
Account Verification Account Verification Swipe Card Press at the ‘Idle If the account is valid Screen’. Highlight this screen is shown. ‘Verify Account’ as described earlier and Terminal will print the then press cardholder receipt. Swipe the customer’s Press if the printout card.
Page 56: Account Verification Insert Card
Account Verification Insert Card Press at the ‘Idle If the account is valid Screen’. Highlight this screen is shown. ‘Verify Account’ as described earlier and Terminal will print the then press cardholder receipt. Insert/Swipe the Press if the printout customer’s card. is readable;...
Page 57: Force Transaction
Force Transaction If configured, ‘Force Transactions’ will allow the merchant to re-type in the details of stored/authorised transactions if a ‘MAC Key Reset’ was performed. You will only see the equivalent ‘Force’ transaction type for transaction types enabled on your terminal i.e. If ‘SALE’ and ‘REFUND’...
Page 58 Terminal checks the Remove the card from PIN code against the the terminal. card. Press if the printout Press if the printout is readable; or press is readable; or press to print the cardholder to print the merchant receipt again. receipt again.
Page 67: Reports
Reports The terminal can produce a number of reports to aid banking End of Day Banking Reconciliation report with the acquirers X Balance Transaction total print without a reset Z Balance Transaction total print with a reset Waiters Totals Gratuity summary per waiter There are several common features across all the totals and sub-totals on all of the reports that are available.
Page 68: X-Totals / Z-Totals
X-Totals / Z-Totals X-Totals are sometimes referred to as an End of Shift Balance report. This is because it allows you to print a total of all transactions performed since the last Z- Totals report. X-Totals do not reset the totals within the terminal. Z-Totals show the total of all transactions processed through the terminal for each card company since the last Z-Totals were performed.
Page 69: Waiter Totals
Waiter Totals The ‘Waiter Totals’ report is printed after the ‘X/Z Reports’. It is not automatically printed; you will be asked if you wish to print them. The report breaks down the transactions and gratuities by each waiter. Waiter ID is printed on both the merchant and customer copy of the transaction receipts.
Page 70: Waiter Totals Printout
Waiter Totals Printout WAITER - TOTALS WAITER Totals Report <Merchant Name> <Merchant Address1> <Merchant Address2> Merchant No. 6815414 Merchant ID Terminal ID. 32870069 Terminal ID ------------------------ WAITER 00: SHARED Totals for Waiter ID 00 SHARED 59.90DR Number and value of debit transactions (sales) 10.00CR Number and value of credit transactions (Refunds) TOTAL...
Page 71: End-Of-Day-Banking
End-of-Day-Banking Banking should be carried out at the end of each business day once the last customer has left the premises. This is to make checking credits and reconciliation with your bank statements easier. Please Note: To ensure that your statement totals balance, it is important that you carry out your ‘End-of-Day Banking’...
Page 72: Banking Totals Agree Printout
Banking Totals Agree Printout BANKING TOTALS Banking Totals Agreed <Merchant Name> <Merchant Address1> <Merchant Address2> Merchant No. 6815414 Merchant ID Terminal ID. 32870069 Terminal ID <ACQUIRER NAME> Banking performed for specific acquirer TOTALS AGREED Notifications that terminal totals agree with totals ------------------------- recorded by the acquirer PREVIOUS TOTALS...
Page 73: Banking Totals Not Agreed Printout
Banking Totals Not Agreed Printout BANKING TOTALS Banking Totals Not Agreed <Merchant Name> <Merchant Address1> <Merchant Address2> Merchant No. 6815414 Merchant ID Terminal ID. 32870069 Terminal ID <ACQUIRER NAME> Banking performed for specific acquirer TOTALS NOT AGREED Notifications that terminal totals do not agree with ------------------------- totals recorded by the acquirer PREVIOUS TOTALS...
Page 74: Function Codes
Function Codes There may be occasions when you have further requirements of your terminal. These can be met through the use of Function Codes. Function Codes other than the following should only be used on the advice of the Helpdesk. Selecting Function Codes To access the ‘Function Codes Menu’...
Page 75: Function 34 System Security
Function 34 System Security If you know your ‘Supervisor Code’ but wish to change it; press until the ‘System Menu’ is displayed and enter the Function Code 34 as described in ‘Selecting Function Codes’ above. The following screens will be displayed: Press to change Re-enter new code...
Page 76: Function 91 Mobile Network Selection
Function 91 Mobile Network Selection Press until the ‘System Menu’ is displayed and enter the Function Code 91 as described in ‘Selecting Function Codes’ above. Your terminal will automatically pick-up a best available network, however if required you may manually select a preferred network. This will ensure that the terminal will always connect to your preferred provider.
Page 77: Function 40 Waiter Setup
Function 40 Waiter Setup A ‘Default Waiter ID’ exists to capture the gratuity amount from each transaction if ‘Gratuity’ is enabled on your terminal. However you may wish to set up individual ‘Waiter IDs’ to record the amount of gratuity each waiter has accrued. The ‘Waiter Menu’...
Page 78: Delete Waiter
Delete Waiter Return to the ‘Waiter Press to confirm Setup Menu’ as waiter to be deleted or described above. press to return to the ‘Waiter Setup Touch ‘Delete’ on the Menu’. screen and then press to select it. Type in ‘Waiter Code’ was pressed the details of the and then press waiter being deleted will be printed.
Page 79: Change Name
Change Name Return to the ‘Waiter Press to delete the Setup Menu’ as last character of the described above. name or press Touch ‘Delete’ on the delete the entire name. screen to highlight it and then press Type in ‘Waiter Code’ of Type in the new name name to be changed as described previously...
Page 80: Delete All
Delete All Return to the ‘Waiter The terminal will print Setup Menu’ as confirmation that ‘ALL’ described above. of the waiters have been deleted. Touch ‘Delete All’ on the screen to highlight it and then press Press or press exit back to the ‘Waiter Setup Menu’...
Page 81: Function 30 Set Date And Time
Function 30 Set Date and Time You may have been prompted to set the ‘Date and Time’ when installing your terminal. If you have set the ‘Date and Time’, the terminal will automatically adjust for ‘Daylight Saving’. However if you have a need to amend either of them this is achieved as follows: Press the button until the ‘System Menu’...
Page 82: Recommendations
Recommendations Safety Powering down the Move/5000 Disconnect the Move/5000 power supply block adapter from the electrical mains network Turn it off by simultaneously pressing for one second. Lithium cell The Move/5000 is fitted with an internal lithium cell which can only be accessed by a qualified technician Battery The Move/5000 is fitted with a battery specifically designed for this terminal...
Page 83 SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment The back cover for battery and SAM / SIM readers located underneath the terminal, must be in place during the normal operation of the terminal. See ‘SAMs & SIMs’ as well as ‘Installing the battery’. On airplanes Remove the battery from the terminal when on an airplane.
Page 84 The power supply contains the following symbols: Double insulation symbol Marking for Class II product. Such product does not require a safety connection to electrical earth DC current output This marking indicates that your terminal is suitable for direct current (DC) only. It is completed by afferent values (voltage, and max current) AC current input This marking indicates that the product operates with an alternating current (AC)
Page 85: Security Of The Terminal
Security of the Terminal This device fulfils current applicable PCI PTS security requirements. Upon receipt of the terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. Check, for example: that the keypad is firmly in place and that there is no evidence of unusual wires that have been connected to any ports on the terminal or associated equipment.
Page 86: Standards
Standards CE Mark The CE marking indicates Move/5000 complies with the requirements of European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for: The protection of the health and the safety of the user and any other person.
Page 87: Troubleshooting
Troubleshooting The terminal does not turn on Connect terminal to terminal power supply or put it on powered base. Check the battery (is it discharged? is it connected?) A full discharged battery can take a long charging time to recover Cards are not read Check that the magnetic card is swiped correctly (with magnetic strip facing the side of the terminal).
Page 92 Copyright © 2018 Ingenico (UK) Ltd. This User Guide relates to terminal software UT4.16.04 APACS 40. Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies. The product is varied to suit requirements and as such some features may vary or be disabled.

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