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Troubleshooting
The Samsung GALAXY Note 4 is hot to the touch
When you use apps that require more power or use apps on your device for an extended period
of time, the Samsung GALAXY Note 4 may feel hot to the touch. When the Gear VR detects a high
temperature, a message appears on the screen warning you to stop wearing the Gear VR and to
wait for it to cool down. Stop using the Gear VR until the Samsung GALAXY Note 4 cools down, and
then resume use. This is normal and should not affect the Samsung GALAXY Note 4's lifespan or
performance.
The image on the screen looks tilted or skewed
Remove the Gear VR and place it on a flat surface with the lenses facing forwards and the Focus
adjustment wheel at the top. Wait 5–7 seconds before using it again.
The image on the screen is moving randomly
The Gear VR can be affected by magnetic interference created by items, such as computers, TVs, or
electric cables. Avoid using the Gear VR in areas affected by magnetic interference.
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