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Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations
may not apply to your device.
If the tips below do not solve the problem, contact a Samsung Service Centre.
The Oculus Home screen does not appear when the Samsung GALAXY Note 4
is connected to the Gear VR
•
Ensure that the Samsung GALAXY Note 4 is properly connected to the Gear VR.
•
Ensure that the Samsung GALAXY Note 4 is turned on.
•
Ensure that you install the software for the Gear VR on the Samsung GALAXY Note 4. (p. 28)
•
Ensure that the Samsung GALAXY Note 4's battery is fully charged.
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