Troubleshooting - Weiser HALO Installation And User Manual

SmartCode at a Glance
Exterior
Touchscreen
Checkmark
Lock
symbol
symbol
Keyway
SmartKey
tool hole
Status LED colors
These features can be adjusted in some smart home apps.
Color
Green (solid)
Green (blinking)
Red (solid)
Red (blinking)
Status
Blue (solid)
LED
Blue (blinking)
Amber (solid)
Amber (blinking)
Network Reset
Network Reset will delete all Wi-Fi settings, Bluetooth pairings, user
associations, and remove the lock from the account.
1 Press and HOLD 2 Release "A."
"A" for 10 seconds. You will see a
You will hear 1 short blinking amber
10s
beep and see an LED to indicate
amber LED. it is in network
reset mode.
Note: After 3
seconds, you will
hear 1 short beep
and see a blue
LED. You should
continue to hold "A"
to enter network
reset mode.
3 Press and release the 4 If successful, you will hear 1 long
Program button to beep and see a green LED. If
confirm network reset. unsuccessful, you will hear 5 rapid
beeps and see a blinking red LED. If
unsuccessful, repeat from step 1.
Successful:
Program
button
The Program button must be
green
pressed within 10 seconds of
LED
releasing "A" or the function
will time out.

Troubleshooting

A complete Halo Touchscreen Programming
and Troubleshooting Guide is available at
www.weiserlock.com/halo/support
Reference Guide
Interior (cover removed)
Battery
pack
Button "A" Button "B"
Program
Button
Status
LED
Turn
piece
shaft
Lock Status
Action successful
Unlocked
Door handing process unsuccessful
Action unsuccessful or incomplete
Low battery
Bluetooth Pairing successful
Bluetooth Pairing Mode
Entering Network Reset mode
Network or System Reset mode.
Action required.
Locked
System Reset
System Reset will delete all access codes and lock settings including
lock handing. The lock will run the handing process at the end of the
System Reset.
1 Press "A" 10
times. You will
hear 1 short
beep and see a
blinking amber
LED to indicate
Status it is in system
LED
reset mode.
3 If successful, you will hear 1
long beep and see a green
LED, and the reset process
will begin. During the reset
process, the LED will blink
green/red a few times and
will beep when complete.
Unsuccessful:
If unsuccessful, you will
hear 5 rapid beeps and
see a blinking red LED. If
unsuccessful, repeat from
red
step 1.
LED
SmartKey Re-Keying
Re-key the lock to work with your existing key. See the supplied
SmartKey Re-key instructions for more information.
Note: If Auto-Lock is enabled, remove the battery pack before
re-keying your lock.
System Alerts
Display Alert
"X" pattern flashes once
with one beep*.
"X" pattern flashes
three times with three
beeps*.
"X" pattern flashes red
15 times with 15 beeps*
Checkmark and
lock symbols flash
simultaneously five
times with five beeps*.
Checkmark and lock
symbols alternate
flashing five times with
five beeps*.
Lock beeps
N/A
continuously.
*Beeping sounds will only be heard if Lock Sounds have not been disabled in the app.
Manual Door Handing
If needed, the door handing process can be initiated manually. This is useful if the lock is being
moved to a different door.
1 Remove battery pack.
3 Press the Program button once more.
Factory Reset
Factory Reset will delete all Wi-Fi settings, Bluetooth pairings, user
associations, remove the lock from the account, and reset all lock
settings including handing.
2 Press and release
the Program
button to confirm
system reset.
Program
button
Successful: Unsuccessful:
green red
LED LED
Important Safeguards
4 / 4
Reason Solution
One incorrect code
Re-enter code.
entered.
No user code Program at least one
programmed. user code.
Three incorrect codes Re-enter code after 60
entered. second keypad lockout.
Low battery. Replace batteries.
Manually re-lock door.
Door jammed while
If needed, reposition
attempting to lock.
strike.
Remove battery pack,
Interior assembly is
reconnect the interior to
disconnected from
the exterior, then reinstall
exterior.
battery pack.
2 Press and HOLD
the Program button
while reinserting
the battery pack.
Release the
Program button
after 3 seconds.
The status LED will
Status
flash red and green.
LED
4 The latch bolt will extend and retract to
learn the orientation of the door. The LED
will flash green if handing is successful
or red if handing is unsuccessful.
1 Remove 2 Press and HOLD
battery pack. the Program button
while reinserting
the battery pack.
Keep holding
the button for
30 seconds until
the lock beeps
and the status
LED flashes red.
3 Press the Program button 4 The latch will retract and
once more. The LED will extend to learn the orientation
flash green and red, and of the door. The LED will
the auto-handing process flash green if auto-handing
will begin. is successful or red if auto-
handing is unsuccessful.
1. Read all instructions in their entirety.
2. Familiarize yourself with all warning
and caution statements.
3. Remind all family members of safety precautions.
4. Protect your user codes.
5. Dispose of used batteries according to local laws and
regulations.
WARNING: This Manufacturer advises that no lock
can provide complete security by itself. This lock may
be defeated by forcible or technical means, or evaded
by entry elsewhere on the property. No lock can
substitute for caution, awareness of your environment,
and common sense. Builder's hardware is available in
multiple performance grades to suit the application.
In order to enhance security and reduce risk, you
should consult a qualified locksmith or other security
professional.
© 2019 Spectrum Brands, Inc.
Status
LED