Frequently Asked Questions - PowerXL B-AFO-002 Owner's Manual

Frequently Asked Questions

Does the Unit need time to heat up?
1.
Preheating is needed when you are cooking from
a cold start. Add 3 minutes to the cooking time to
compensate when preheating is necessary.
Is it possible to shut off the Unit at any time?
2.
To turn off the Unit, turn the Temperature/Darkness
Control Knob, Function Knob, and Time Control Knob
to "OFF" to stop the cooking cycle. When the Power
Light has darkened, unplug the Unit.
Can I check the food during the cooking
3.
process?
You can check the cooking process at any time by
looking through the glass door.
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PowerXL Air Fryer Grill™ | Model: B-AFO-002
What happens if the Unit still does not work
4.
after I have tried all the troubleshooting
suggestions?
Never attempt home repair. Contact the marketer and
follow the procedures set forth by the manual. Failure
to do so could render your guarantee null and void.
Why is the grill not working?
5.
Set the cooking temperature to 450° F. Set the
Function Knob to Air Fry/Grill or Grill. Set the cooking
time by turning the Timer Dial past the 20-minute mark
and then to the desired cooking time.
60-Day Money-Back Guarantee
If you decide that you don't love this product, your order is covered by our 60-Day Money-Back
Guarantee. You have 60 days from the day you receive your product to request a replacement
product or refund of the purchase price minus processing and handling fees.
To receive a refund or replacement, you must return the product to us at your expense.
To return the product, call customer service at 1-973-287-5126 and request a return
merchandise authorization number. Pack the product carefully and include in the package
a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason
for return, and (6) proof of purchase or order number, and (7) specify on the note whether
you are requesting a refund or replacement. Write the return merchandise authorization
number on the outside of the package.
Send the product to the following return address:
PowerXL Air Fryer Grill
Tristar Products
500 Returns Road
Wallingford, CT 06495