Canon CLC 5100 Service Manual page 23

3. Internet Support
Canon USA's Systems and Technical Support Division provides high
quality e-Support via the internet and is only available for Canon USA
Authorized Service Dealers.
Canon e-Support is designed to give dealer Systems Engineers and
Technicians access to technical support information via the internet.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Bulletins,
and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download Firmware and Software Drivers
• Track and Modify logged Cases
• Review all open Cases
In order to access e-Support, you must first register for a Support ID. To
register for a support ID, go on-line to the Canon USA Systems and
Technical
http://www.support.cusa.canon.com.
button and follow the instructions for registration. This service is available
at no additional charge to all authorized dealers.
CLC 5100/4000 Service Guide
Support Division's
Rev. 0
CLC 5100/4000 Service Guide
e-Support
Click on the "Register To Join"
October 2003 Page 19
Center at