Troubleshooting - Jura ENA 8 Instructions For Use Manual

7 Troubleshooting

Problem
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout.
Coffee only comes out in
drips when it is being
prepared.
'Fill water tank' is not
displayed although the
water tank is empty.
Grinder is making a very
loud noise.
'ERROR 2' or 'ERROR 5'
displayed.
Other 'ERROR' messages
are displayed.
E If you were unable to solve the problem,
contact customer support in your country
(see Chapter 11 'JURA contact details / Legal
information').
Cause/Result
The dual spout is dirty.
Coffee or ground coffee has
been ground too finely and
is blocking the system. The
water hardness may not
have been correctly set.
There is a lot of limescale in
the water tank.
There are foreign objects in
the grinder.
is If the machine has been
exposed to the cold for a
long period of time, heating
may be disabled for safety
reasons.
–
Action
T Clean the milk system in the dual spout
(see Chapter 5 'Maintenance – Cleaning the
milk system').
T Dismantle and rinse the dual spout (see
Chapter 5 'Maintenance – Dismantling and
rinsing the dual spout').
T Put the grinder on a coarser setting or use
coarser ground coffee (see Chapter 2
'Preparation – Adjusting the grinder').
T Perform descaling (see Chapter 5
'Maintenance – Descaling the machine ').
T Descale the water tank (see Chapter 5
'Maintenance – Descaling the water tank').
T Contact customer support in your country
(see Chapter 11 'JURA contact details / Legal
information').
T Warm the machine at room temperature.
T Switch the ENA off with the On/Off
button Q. Contact customer support in
your country (see Chapter 11 'JURA
contact details / Legal information').
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