Troubleshooting - Entrematic Ditec HA8-LP Installation Instructions Manual

PROBLEM
Programming function
does not work
Door does not open
after triggered
Door does not open if triggered
immediately after going into Latch
Push and Go function
does not work
Door does not delay when
triggered even when a delayed
time has been set up
Door opens slowly
Door will not Open
Door will not Close
If the problem persists, contact your authorized Ditec Entrematic representative for service!
1. Make sure ON/OFF switch is connected. A switch must be connected from
ON terminal pin to OFF terminal pin for programming to work
2. Slide switch must be set to PROG for programming options to be modified
1. Check power supply and is ON (7 segment LEDs will light up)
2. Slide switch should be set to RUN
3. Check which activation situation is selected. See setting A1 - If LED is ON
for setting A1, ACT
has not reached Latch
4. Check if ON/OFF switch is connected. A switch must be connected from
ON terminal pin to the OFF terminal pin for the doors to open
Increase the Safety1 inhibit time. See setting 8
1. Only an operator WITHOUT a clutch will work for Push and Go
Operators with a clutch cannot provide Push and Go
2. Check if Push and Go function enabled, See setting A3
3. Reduce Push and Go sensitivity, See setting 6
1. See setting A1 - If LED is ON for program setting A1 this is a special activation
situation and there is no delay
2. Only ACT'N 2 (Activation Trigger 2 input) will provide a delay on opening.
ACT'N1 (Activation Trigger 1 input) and the push button on the board will
ALWAYS give an instant trigger regardless of how the time delay has been
set up
1. Check to see if Back Check and Latching magnets are adjusted properly
2. Increase opening speed - Function 0
1. Make sure the door is unlocked and main power is on
2. Remove obstacle that could be causing the door not to open
3. Make sure 3 position switch is sets to Automatic
1. Remove any obstacle from in front of the door, which is activating the sensor
(if equipped), thus keeping the door open
2. Make sure the 3 position switch is set to Automatic
Entrematic Canada Inc.
Toll Free: 1-877-348-6837
info.ditec.ca@entrematic.com
www.ditecentrematic.ca

10.0 TROUBLESHOOTING

POSSIBLE
'
N2 will only activate the door while it is closing and
Entrematic USA Inc.
Toll Free: 1-866-901-4284
info.ditec.us@entrematic.com
www.ditecentrematic.us
Pg. 55
HA8-LP Manual V. 4.0