Light print check
Action
Step 1
a
Make sure that the toner cartridge is supported.
b
Make sure that the toner cartridge and imaging unit are not
empty.
c
Check if the toner cartridge is new.
Is the toner cartridge new?
Step 2
Make sure to remove the packing material on the toner cartridge
and imaging unit.
Does the problem remain?
Step 3
a
Clear the paper path of debris and contamination.
b
Remove, and then insert the imaging unit and toner cartridge.
Note: Shake the toner cartridge and imaging unit before
inserting them.
c
Perform a POR.
d
Enter the Diagnostics menu, and then select Advanced Print
Quality Samples.
Does the problem remain?
Step 4
a
Make sure that the paper type is supported.
b
Make sure that the paper type and size settings match the
paper type and size set on the tray.
c
Make sure that the paper has no damage or defects.
d
Make sure that the paper tray guides are properly set.
e
Make sure that the paper size setting in the duplex unit is
properly set.
Does the problem remain?
Diagnostics and troubleshooting
40
Yes
No
Go to step 2.
Go to step 3.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
3400-48x
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