Lexmark MB2236 User Manual

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Table of Contents

Quick Links

MB2236 MFP

User's Guide

February 2021

www.lexmark.com

Machine type(s):

3400

Models:

481, 485

Table of Contents

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Summary of Contents for Lexmark MB2236

Page 1 MB2236 MFP User's Guide February 2021 www.lexmark.com Machine type(s): 3400 Models: 481, 485...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding information about the printer......................9 Finding the printer serial number........................11 Printer conﬁguration............................12 Using the control panel.............................13 Customizing the home screen........................14 Changing the language of the keyboard on the display................. 14 Understanding the status of the power button and indicator light............
Page 3 Contents Conﬁguring conﬁdential jobs......................... 56 Printing conﬁdential and other held jobs....................56 Printing from a Cloud Connector proﬁle..................... 57 Printing a font sample list..........................57 Placing separator sheets between copies....................58 Canceling a print job............................58 Adjusting toner darkness..........................58 Copy......................59 Using the automatic document feeder and scanner glass..............
Page 4 Contents Scan......................69 Using the automatic document feeder and scanner glass..............69 Scanning to a computer..........................69 Scanning to a ﬂash drive..........................71 Scanning to an FTP server..........................71 Scanning to a network folder......................... 72 Scanning to a Cloud Connector proﬁle....................... 72 Use printer menus..................
Page 5 Enabling the USB port.............................174 Network connection problems........................175 Issues with supplies............................177 Clearing jams..............................178 Paper feed problems............................186 E-mailing problems............................189 Faxing problems.............................. 190 Scanning problems............................195 Contacting customer support........................201 Recycle and dispose................202 Recycling Lexmark products........................202 Recycling Lexmark packaging........................202 Notices....................... 203 Index......................219...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands away from moving parts in areas marked with this label. Injuries from moving parts may occur around gears and other rotating parts. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.
Page 9: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 10 Learn about the printer What are you looking for? Find it here • Go to http://support.lexmark.com. Documentation • Note: Select your country or region, and then Live chat support select your product to view the appropriate • E‑mail support support site.
Page 11: Finding The Printer Serial Number
Learn about the printer Finding the printer serial number Pull out the tray. Locate the serial number below the manual feeder.
Page 12: Printer Configuration
Learn about the printer Printer conﬁguration Automatic document feeder (ADF) ADF tray ADF bin Standard bin Power button Manual feeder 250‑sheet tray Control panel Note: The appearance may vary depending on your printer model.
Page 13: Using The Control Panel
Learn about the printer Using the control panel Lexmark MB2236adw MFP Control panel part Function Display • View printer messages and supply status. • Set up and operate the printer. Left arrow button • Scroll through menus or move between screens and menu options.
Page 14: Customizing The Home Screen
Learn about the printer Lexmark MB2236adwe, Lexmark MB2236i MFPs Control panel part Function Home button Go to the home screen. Back button Return to the previous screen. Start button Start a job, depending on which mode is selected. Indicator light Check the status of the printer.
Page 15: Understanding The Status Of The Power Button And Indicator Light
The printer is on or ready. Blinking green The printer is processing data. Blinking red The printer requires user intervention. Lexmark MB2236adwe, Lexmark MB2236i MFPs Indicator light Printer status The printer is off or in Sleep mode. Blue The printer is on or ready.
Page 16 Learn about the printer Weight The tray can feed paper weights from 60 to 105 g/m (16 to 28 lb) grain long paper. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. Curl Curl is the tendency for paper to curl at its edges.
Page 17 Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers • Recycled papers that fail EN12281:2002 (European) • Paper weighing less than 60 g/m (16 lb) • Multiple‑part forms or documents Selecting preprinted forms and letterhead •...
Page 18 Learn about the printer Paper size 250‑sheet tray Manual feeder Two‑sided Scanner glass Automatic printing document feeder 210 x 297 mm (8.27 x 11.7 in.) A5 (short edge feed) 148 x 210 mm (5.83 x 8.27 in.) A5 (long edge feed) 210 x 148 mm (8.27 x 5.83 in.) 105 x 148 mm...
Page 19 Learn about the printer Paper size 250‑sheet tray Manual feeder Two‑sided Scanner glass Automatic printing document feeder Universal 105 x 148 mm (4.1 x 5.8 in.) to 216 x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm...
Page 20 Learn about the printer Paper type 250‑sheet tray Manual feeder Two‑sided printing Automatic document feeder Envelope Letterhead Preprinted Colored paper Light Heavy Recycled Supported paper weights 250‑sheet tray Manual feeder Two‑sided printing Automatic document feeder ² ² ² ² 60–105 g/m (16–28‑lb 60–200 g/m (16–54‑lb...
Page 21: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 22: Attaching Cables
Set up, install, and conﬁgure Front 550 mm (22 in.) Note: The minimum space needed in front of the printer is 76 mm (3 in.). Left side 200 mm (8 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 23: Setting Up The Printer To Fax
MB2236adw MB2236adwe MB2236i Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. Needs an installed license bundle. For more information, contact the place where you purchased the printer. Setting up the fax function using analog fax Notes: •...
Page 24 An appropriate license bundle must be installed in your printer. For more information, contact etherFAX. • Make sure that you have an etherFAX account. For more information, go to https://www.etherfax.net/lexmark. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 25 Set up, install, and conﬁgure Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 26 Set up, install, and conﬁgure Click Fax Server E‑mail Settings, and then do either of the following: • Enable Use E‑mail SMTP Server. Note: If the E‑mail SMTP settings are not conﬁgured, then see “Conﬁguring the e‑mail SMTP settings” on page •...
Page 27 Set up, install, and conﬁgure Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Notes: •...
Page 28 Set up, install, and conﬁgure Connected to the same telephone wall jack Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. •...
Page 29 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 30 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 31 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 32 Set up, install, and conﬁgure Note: These instructions apply only to printers that support analog fax. For more information, see “Supported fax” on page From the control panel, navigate to: Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On For non-touch-screen printer models, press to navigate through the settings.
Page 33: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Conﬁguring the e‑mail SMTP settings Conﬁgure the Simple Mail Transfer Protocol (SMTP) settings to send a scanned document through e-mail. The settings vary with each service provider. For more information, see e‑mail service providers. Before you begin, make sure that the printer is connected to a network and that the network is connected to the Internet.
Page 34 Set up, install, and conﬁgure From the E‑mail Setup section, conﬁgure the settings. Click Save. Notes: • For more information on the password, see e‑mail service providers. • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. E‑mail service providers •...
Page 35 Set up, install, and conﬁgure Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 36 Set up, install, and conﬁgure Setting Value Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the iCloud Account Management page, log in to your account, and then from the Security section, click...
Page 37 Set up, install, and conﬁgure Setting Value Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 38 Set up, install, and conﬁgure Outlook Live These settings apply to outlook.com and hotmail.com e‑mail domains. Setting Value Primary SMTP Gateway smtp.office365.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 39 Set up, install, and conﬁgure Sina Mail Note: Make sure that the POP3/SMTP service is enabled on your account. To enable the service, from the Sina Mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable POP3/SMTP service.
Page 40 Set up, install, and conﬁgure Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 41: Loading Paper And Specialty Media
Set up, install, and conﬁgure Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
Page 42 Set up, install, and conﬁgure Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 43 Set up, install, and conﬁgure Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper. Notes: • Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided printing.
Page 44: Installing And Updating Software, Drivers, And Firmware
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 45 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 46 Click Check for updates > I agree, start update. • Upload the ﬂash ﬁle. Note: To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the ﬂash ﬁle. Note: Make sure that you have extracted the ﬁrmware zip ﬁle.
Page 47: Networking
Note: For Wi‑Fi‑network‑ready printer models, a prompt to set up the Wi‑Fi network appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. Depending on your printer model, do one of the following: •...
Page 48 Set up, install, and conﬁgure From your mobile device, launch the app, and then accept the Terms of Use. Note: If necessary, grant permissions. Tap Connect to Printer > Go to Wi‑Fi Settings. Connect your mobile device to the printer wireless network. Return to the app, and then tap Setup Wi-Fi Connection.
Page 49 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the control panel, navigate to: Settings >...
Page 50 Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure to do the following: • ® Enable Wi‑Fi Direct in the printer. From the control panel, navigate to: Settings > Network/Ports > Wi-Fi Direct > Enable Wi‑Fi Direct > On •...
Page 51: Creating A Cloud Connector Profile
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 52: Secure The Printer
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to: Settings >...
Page 53: Print
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 54: Printing From A Flash Drive
Print Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 55: Supported Flash Drives And File Types
Print If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the • display. Select the document that you want to print. If necessary, conﬁgure other print settings. Print the document. To print another document, select USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
Page 56: Configuring Confidential Jobs
Print Conﬁguring conﬁdential jobs Using the control panel From the home screen, touch: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 57: Printing From A Cloud Connector Profile
Print For Macintosh users Using AirPrint With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print.
Page 58: Placing Separator Sheets Between Copies
Print Placing separator sheets between copies From the home screen, navigate to: Settings > Print > Layout > Separator Sheets > Between Copies For non-touch-screen printer models, press to navigate through the settings. Print the document. Canceling a print job From the printer control panel Depending on your printer model, do either of the following: •...
Page 59: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 60: Copying On Letterhead
Copy Copy the document. Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > Copy from > select the size of the original document For non-touch-screen printer models, press to navigate through the settings.
Page 61: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > Pages per Side For non-touch-screen printer models, press to navigate through the settings. Adjust the settings.
Page 62 Copy From the Shortcut Type menu, select Copy, and then conﬁgure the settings. Apply the changes.
Page 63: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 64 E-mail From the Shortcut Type menu, select E‑mail, and then conﬁgure the settings. Apply the changes. Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Shortcuts > E‑mail For non-touch-screen printer models, press to navigate through the settings.
Page 65: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. •...
Page 66: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 67: Changing The Fax Resolution
Changing the fax resolution Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Fax >...
Page 68: Holding Faxes
Holding faxes Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the control panel, navigate to: Settings > Fax > Fax Setup > Fax Receive Settings > Holding Faxes For non-touch-screen printer models, press to navigate through the settings.
Page 69: Scan
The computer and the printer are connected to the same network. For Windows users Using Lexmark Scanback Utility From the computer, run Lexmark Scanback Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 70 Scan Browse to where you want to save the scanned document, set a ﬁle name, and then click Next. Note: To reuse the scan proﬁle, enable Create Shortcut, and then type a unique shortcut name. Click Finish. Load an original document into the automatic document feeder or on the scanner glass. Depending on your printer model, from the control panel, do either of the following: •...
Page 71: Scanning To A Flash Drive
Scan Scanning to a ﬂash drive This feature is available only in some printer models. Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: •...
Page 72: Scanning To A Network Folder
Scan From the Shortcut Type menu, select FTP, and then conﬁgure the settings. Apply the changes. Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Shortcuts > FTP For non-touch-screen printer models, press to navigate through the settings.
Page 73 Scan Touch Scan Here. If necessary, change the scan settings. Scan the document.
Page 74: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 75: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 76 Use printer menus Menu item Description One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 77 Use printer menus Menu item Description Copy Adjust the darkness of the scanned image. Darkness 1‑9 (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
Page 78 Use printer menus Menu item Description Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention. Custom Supply Notiﬁcations Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*)
Page 79 Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded.
Page 80 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
Page 81 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 82 Use printer menus Menu item Description Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply page counter or view the total printed pages. Clear Supply Usage History Printer Emulations Set the printer to recognize and use the PS data stream.
Page 83 Use printer menus Menu item Description Device Operations Set the printer to enable access to the control panel menus. Panel Menus Note: This menu item appears only in the Embedded Web Enable* Server. Disable Device Operations Erase all custom messages. Clear Custom Status Device Operations Erase messages that were remotely installed.
Page 84 Export Conﬁguration File to USB* Export conﬁguration ﬁles to a ﬂash drive. Export Compressed Logs to USB* Export compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send * This menu item appears only in some printer models.
Page 85: Print
Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
Page 86 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per Side. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side. None* Solid Copies...
Page 87 Use printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 Image Q 2400 Image Q Toner Darkness Determine the lightness or darkness of text images.
Page 88 Use printer menus Menu item Description Lock PS Startup Mode Disable the SysStart ﬁle. Wait Timeout Enable the printer to wait for more data before canceling a print job. Disabled Enabled* Wait Timeout Time Set the time in seconds for the printer to wait for more data before canceling a print job.
Page 89 Use printer menus Menu item Description A4 Width Set the width of the logical page on A4‑size paper. 198 mm* Note: Logical page is the space on the physical page where data is 203 mm printed. Auto CR after LF Set the printer to perform a carriage return after a line feed control command.
Page 90: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] (1*) Manual Paper Manual Envelope...
Page 91 Use printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.50 inches (8.50*) 25–216 mm (216*) Height 1–14 inches (11*) 25–356 mm (279*) Orientation Portrait* Landscape...
Page 92: Copy
Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Sides Specify the scanning behavior based on the original document. 1 sided to 1 sided* 1 sided to 2 sided Pages per Side Specify the number of page images to print on one side of a sheet of paper.
Page 93: Fax
Use printer menus Advanced Imaging Menu item Description Contrast Specify the contrast of the output. Best for Content* ‑0 ‑1 ‑2 ‑3 ‑4 ‑5 Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document.
Page 94 Use printer menus Menu item Description Fax ID Notify fax recipients of your fax name or fax number. Fax Name Fax Number* Memory Use Set the amount of internal printer memory allocated for faxing. All receive Note: This menu item prevents memory buffer conditions and failed faxes. Mostly receive Equal* Mostly send...
Page 95 Use printer menus Menu item Description Fax Send Encryption Enable encryption for outgoing fax messages. Disabled Enabled* Required Fax Receive Encryption Enable encryption for incoming fax messages. Disabled Enabled* Required HTTPS Fax Status Show the etherFAX communication status. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Send Settings Menu item Description...
Page 96 Use printer menus Menu item Description Dial Mode Specify the dial mode for incoming or outgoing faxes. Tone* Pulse Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑...
Page 97 Use printer menus Menu item Description Enable Fax Scans Fax documents that are scanned at the printer. Driver to Fax Allow the print driver to send fax. Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax.
Page 98 Use printer menus Menu item Description Sides Print on both sides of the paper. Off* Separator Sheets Specify whether to insert blank separator sheets when printing. None* Before Job After Job Separator Sheet Source Specify the paper source for the separator sheet. Tray [X] (1*) Fax Footer Print the transmission information at the bottom of each page from a received...
Page 99 Use printer menus Menu item Description Auto Answer Set the printer to receive fax automatically. Fax Forwarding Specify whether to forward received fax. Print* Print and Forward Forward Forward To Specify where to forward received fax. Destination 1 Note: This menu item appears only when Fax Forwarding is set to Print and Destination 2 Forward or Forward.
Page 100 Use printer menus Menu item Description Logs Display Identify the sender by remote fax name or fax number. Remote Fax Name* Dialed Number Enable Job Log View a summary of all fax jobs. Enable Call Log View a summary of fax dialing history. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 101 Use printer menus Menu item Description Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description Use E‑mail SMTP Server Use the Simple Mail Transfer Protocol (SMTP) settings for e‑mail in receiving and sending faxes.
Page 102 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Enable user credentials and group destinations to connect to the SMTP server. Credentials Off* Device Userid...
Page 103 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine Sides...
Page 104: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 105 Use printer menus E‑mail Defaults Menu item Description Subject Specify the e‑mail subject and message. Message File Name Specify the ﬁlename for the scanned image. Format Specify the ﬁle format for the scanned image. PDF (.pdf)* TIFF (.tif) JPEG (.jpg) PDF Settings Set the PDF format of the scanned image.
Page 106 Use printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Original Size Set the paper size of the original document. [List of paper sizes] Note: Mixed Sizes is the factory default setting.
Page 107 Use printer menus Menu item Description Contrast Specify the contrast of the output. Best for content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 108: Ftp
Use printer menus Menu item Description Allow Save as Shortcut Save e-mail addresses as shortcuts. Note: When set to Off, the Save As Shortcut button does not appear on the e-mail Destination screen. Reset E-mail Information After Restore the default e-mail information after sending an e-mail. Sending Note: An asterisk (*) next to a value indicates the factory default setting.
Page 109 Use printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 110 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) FTP Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
Page 111: Usb Drive
Use printer menus Menu item Description Log Paper Source Specify the paper source for printing FTP logs. Tray [x] (1*) Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image.
Page 112 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models.
Page 113 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) Scan Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
Page 114 Use printer menus Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) Manual Paper Manual Envelope Collate Print multiple copies in sequence. (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Sides...
Page 115: Network/Ports
Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray 1 Blank Pages Specify whether to print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 116 Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Menu item Description Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 117 Use printer menus Menu item Description WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) used by the printer. Auto* Open Note: This menu item appears only if Wireless Security Mode is set to WEP. Shared Set WEP Key Specify a WEP password for secure wireless connection.
Page 118 Use printer menus Menu item Description IPv6 Specify the DNS server address. DNS Address IPv6 Assign the IPv6 address. Manually Assigned IPV6 Note: This menu item appears only in some printer models. IPv6 Assign the IPv6 router address. Manually Assigned IPV6 Router Note: This menu item appears only in some printer models.
Page 119 Use printer menus Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
Page 120 Use printer menus Menu item Description IPv6 Enable DHCPv6 in the printer. Enable DHCPv6 Off* IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Address IPv6 Specify IP address for the IPv6 DNS Server...
Page 121 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 122 Use printer menus Menu item Description DDNS TTL Specify the current DDNS settings. Default TTL DDNS Refresh Time Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Page 123 Use printer menus SNMP Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB...
Page 124 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption.
Page 125 Use printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting. 802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
Page 126 Use printer menus HTTP/FTP Settings Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Page 127: Security
Use printer menus Menu item Description PS SmartSwitch Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 128 Use printer menus Menu item Description Manage Permissions Control access to the printer functions. Function Access Note: Flash Drive Print and Flash Drive Scan are available only in some Manage Shortcuts printer models. Create Proﬁles Flash Drive Print Flash Drive Scan Copy Function E‑mail Function Fax Function...
Page 129 Use printer menus Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access...
Page 130 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 131 Use printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 132: Cloud Connector
Use printer menus Cloud Connector Menu item Description Enable/Disable Connectors Enable a cloud storage provider. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status.
Page 133: Troubleshooting
Use printer menus Menu item Description Fax Job Log Print a report about the last 200 completed fax jobs. Fax Call Log Print a report about the last 100 attempted, received, and blocked calls. Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer.
Page 134: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > Reports > Device > Device Statistics For non‑touch‑screen printer models, press to navigate through the settings. From the Supply Information section of the pages printed, check the status of parts and supplies. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 135: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 136: Replacing Parts And Supplies
Maintain the printer Return Program toner cartridges Item United States European Asia Paciﬁc Latin America Rest of Australia and and Canada Economic Europe, New Zealand Area Middle East, and Africa Return B221000 B222000 B223000 B224000 B225000 B226000 Program toner cartridge High yield B221H00 B222H00...
Page 137 Maintain the printer Remove the imaging unit. Remove the used toner cartridge from the imaging unit. Unpack the new toner cartridge. Shake the toner cartridge to redistribute the toner.
Page 138 Maintain the printer Remove the seal, and then remove the cover. Insert the new toner cartridge into the imaging unit. Insert the imaging unit. Close the door. Replacing the imaging unit Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 139 Maintain the printer Remove the used imaging unit. Remove the toner cartridge from the used imaging unit. Unpack the new imaging unit, and then insert the toner cartridge. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 140 Maintain the printer Insert the new imaging unit. Close the door. Replacing the duplex unit Remove the used duplex unit. Unpack the new duplex unit. Insert the new duplex unit. Replacing the tray Remove the used tray.
Page 141: Cleaning Printer Parts
Maintain the printer Unpack the new tray. Insert the new tray. Resetting the supply usage counters From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters For non-touch-screen printer models, press to navigate through the settings.
Page 142 Maintain the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 143 Maintain the printer • Scanner glass • Scanner glass pad Close the scanner cover. Cleaning the touch screen CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 144: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring power save mode settings Sleep mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Sleep Mode For non‑touch‑screen printer models, press to navigate through the settings. Enter the amount of time that the printer stays idle before it enters Sleep mode.
Page 145: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 146: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 148 “Fine lines are not printed “Folded or wrinkled paper”...
Page 147: Printing Problems
Troubleshoot a problem “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 160 page 161 page 162 page 165 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
Page 148 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
Page 149 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 150 Troubleshoot a problem Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 151 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 152 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 153 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 154 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Go to step 3.
Page 155 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 156 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 157 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 3.
Page 158 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 3 Go to step 4.
Page 159 Troubleshoot a problem Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 160 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 161 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 162 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 163 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Step 2 Go to step 3.
Page 164 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Step 2 Go to step 3.
Page 165 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
Page 166 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 167 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 168 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
Page 169 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Replace the supply item that matches the repeating defects distance. Note: If the supply item is a transfer roller or fuser, then contact customer support. Print the document. Do the repeating defects appear? Print jobs do not print Action...
Page 170 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 171 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 172 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the control panel, navigate to: Settings > Print > Quality > Print Resolution For non‑touch‑screen printer models, press to navigate through the settings. Set the resolution to 600 dpi. Print the document.
Page 173: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 174: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Install the correct print driver. Is the printer responding? Step 7 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn on the printer.
Page 175: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 176 Troubleshoot a problem Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved.
Page 177: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 178: Clearing Jams
15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 179 Troubleshoot a problem • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. •...
Page 180 Troubleshoot a problem Jam locations Automatic document feeder (ADF) Standard bin Front door Manual feeder Tray Rear door Duplex unit Paper jam in the tray Remove the tray. Remove the jammed paper.
Page 181 Troubleshoot a problem Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the front door Open the front door. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the imaging unit.
Page 182 Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
Page 183 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the fuser access door. Close the rear door. Paper jam in the duplex unit Pull out the duplex unit, and then remove the jammed paper. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 184 Troubleshoot a problem Insert the duplex unit. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Lower the scanner. Paper jam in the manual feeder Remove the jammed paper.
Page 185 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper.
Page 186: Paper Feed Problems
Troubleshoot a problem Open the scanner cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the scanner cover. Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved.
Page 187 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Make sure that paper type is set to Envelope. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings.
Page 188 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 189: E-Mailing Problems
Troubleshoot a problem E-mailing problems Disabling the “SMTP server not set up” error message Depending on your printer model, from the control panel, do either of the following: • Touch > Settings > E‑mail > E‑mail Setup > Disable “SMTP Server not set up” error > On. •...
Page 190: Faxing Problems
Internet. Can you set up etherFAX? Step 3 The problem is Go to solved. https://www.etherfa Make sure that etherFAX is setup correctly. For more information, x.net/lexmark. “Setting up the fax function using etherFAX” on page Can you set up etherFAX?
Page 191 Step 3 The problem is Go to solved. https://www.etherfa Split large documents into smaller ﬁle sizes. x.net/lexmark. Can you send or receive faxes using etherFAX? Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2.
Page 192 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 193 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 194 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages For non-touch-screen printer models, press to navigate through the settings.
Page 195: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 196 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 197 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 198 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Scan job was not successful Action Step 1 The problem is...
Page 199 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 200 Troubleshoot a problem Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 The problem is...
Page 201: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 202: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 203: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 204 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 205 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 206 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 207 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 208 Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M15-001 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 209 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 210 Notices Letter of conformity Notice to users of the Canadian telephone network This product meets the applicable Innovation, Science and Economic Development Canada technical speciﬁcations. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface.
Page 211 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
Page 212 LEX-M15-001 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 213 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 214 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 215 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highﬁeld House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
Page 216 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 217 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 218 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 219: Index
Index Index cards connecting printer to distinctive copying 61 ring service 31 adapter plug 29 changing fax resolution 67 connecting the printer adding printers to a computer 44 to a wireless network 47 checking the printer ADF registration connectivity 51 connecting to a wireless network adjusting 201 checking the status of parts and...
Page 220 66 replacing 140 scanning to 71 fax driver setting the paper size 41 installing 45 fax log genuine Lexmark parts and printing 67 Eco‑Mode supplies 135 fax resolution setting 144 genuine parts and supplies 135 changing 67...
Page 221 HTTP/FTP Settings 126 scanning to 72 Image 89 noise emission levels 204 keyboard on the display IPSec 123 Non‑Lexmark supply 177 changing the language 14 Layout 85 non‑volatile memory 52 Local Accounts 129 erasing 52 Login Restrictions 130 notices 204, 205, 206, 207, LPD Conﬁguration 125...
Page 222 170 selecting 17 paper frequently jams 188 recycling print driver print jobs do not print 169 Lexmark packaging 202 installing 44 slow printing 171 Lexmark products 202 print job unable to read ﬂash drive 174 reducing a copy 60...
Page 223 Index RJ‑11 adapter 29 setting the paper type 41 tray setting up loading 41 fax 23 trays setting up e‑mail alerts 134 replacing 140 safety information 7, 8 setting up fax troubleshooting saving paper 61 country‑ or region‑speciﬁc 29 cannot connect printer to scan troubleshooting standard telephone line Wi‑Fi 176...
Page 224 Index troubleshooting, print quality using genuine Lexmark parts and blank or white pages 147 supplies 135 crooked print 159 using the automatic document dark print 148 feeder (ADF) 59, 63, 65, 69 ﬁne lines are not printed using the control panel...

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Lexmark MB2236 User Manual

Safety Information

Learn about the Printer

Set Up, Install, and Configure

Secure the Printer

Print

Copy

E-Mail

Fax

Scan

Use Printer Menus

Maintain the Printer

Troubleshoot a Problem

Recycle and Dispose

Notices

Index

Quick Links

Need help?

Questions and answers

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Summary of Contents for Lexmark MB2236

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Table of Contents