Table of Contents
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Table of Contents
Related Manuals for Western Digital My Cloud Home Duo
Summary of Contents for Western Digital My Cloud Home Duo
- Page 1 My Cloud Home & My Cloud Home Duo ™ ™ Personal Cloud Storage User Manual...
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Page 2: Accessing Online Support
Accessing Online Support ▪ – Start here to get the most out of your cloud storage device: www.wdc.com/setup Online Learning Center ▪ – Register your WD product to get the latest updates and special offers at: register.wdc.com Registration ▪ – Get technical and other support through email at: support.wdc.com/support Technical Support ▪... -
Page 3: Table Of Contents
Chromecast Video......................11 _________ 4 Collect......................12 My Cloud Home Mobile App Backup................12 Social & Cloud Import....................12 Import USB........................12 Drag-and-Drop - Web App.................... 13 Drag-and-Drop - Desktop App..................13 _________ My Cloud Home / My Cloud Home Duo User Manual... - Page 4 How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product................26 _________ 10 Compliance and Warranty Information........... 27 Regulatory Compliance....................27 My Cloud Home / My Cloud Home Duo User Manual...
- Page 5 GNU General Public License (“GPL”)................31 Third Party Notices – My Cloud Home................. 32 MPEG-4 Visual – MPEG-LA....................32 H.264 AVC – MPEG-LA.......................32 Third Party Notices – My Cloud Home Duo..............32 MPEG-2 - MPEG-LA......................32 MPEG-4 Visual – MPEG-LA....................32 H.264 AVC – MPEG-LA.......................33 HEVC Advance........................33...
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Page 6: About Your My Cloud Home Device
They can manage, access and share their content as they want. ™ Tailor your My Cloud Home device Third-party applications to customize your way — to fit your personal needs and preferences using downloadable services, including My Cloud Home / My Cloud Home Duo User Manual... -
Page 7: Kit Contents
▪ AC power adapter (FAQ: Power Adapter Compatibility) ▪ Quick Install Guide The My Cloud Home Duo kit includes the following items: ▪ My Cloud Home Duo device (two-bay unit) My Cloud Home / My Cloud Home Duo User Manual... -
Page 8: Requirements
Ethernet connection. (This ® is not a Wi-Fi device.) Gigabit capability for the router or switch is recommended to maximize performance. The router requires a Broadband My Cloud Home / My Cloud Home Duo User Manual... -
Page 9: Product Description
Powering Up or Initializing Slow "breathing" rhythm Reset Button Pressed Slow "breathing" rhythm Power Button Pressed - My Cloud Home Duo Only Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error... -
Page 10: Rear Layout
3. USB Port(s) 4. Ethernet Port 5. DC Power Connector Power Button My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud Home (single-drive device) does not have a power button. Table 1.3 Power Button Device Operation... -
Page 11: Reset Button
Activity LED: "Activity" LED. It describes the activity happening with your connection by blinking or staying a solid color. When it is illuminated, the Activity LED is always green in color. My Cloud Home / My Cloud Home Duo User Manual... -
Page 12: Handling Precautions
▪ Do not move the drive during activity. ▪ Do not use this product as a portable drive. ▪ To allow proper ventilation, do not block any of the drive enclosure’s air slots. My Cloud Home / My Cloud Home Duo User Manual... -
Page 13: Setup Is A Snap
Download and install the My Cloud Home mobile app from the applicable app store. 2. Agree to the Western Digital End User License Agreement. 3. Allow the My Cloud mobile app to find your My Cloud Home device. 4. If the My Cloud Home device is automatically detected, Press the Connect button that is associated with your My Cloud Home device. -
Page 14: Registering Your Device
13. Congratulations! Your My Cloud Home device is now ready to use. Registering Your Device Register your My Cloud Home device to get the latest updates and special offers. You can easily register your drive by visiting us online at: register.wdc.com. My Cloud Home / My Cloud Home Duo User Manual... -
Page 15: Relive It Anywhere
My Cloud Home device in Windows File Explorer or OPEN IN FINDER macOS Finder. b. The option will open the My Cloud Home device in the OPEN IN BROWSER My Cloud Home web app. My Cloud Home / My Cloud Home Duo User Manual... -
Page 16: Chromecast Video
Chromecast devices. Select the Chromecast device to use for this viewing. 5. Select the icon. As the video plays the Chromecast device in use will be Play displayed in the My Cloud Home mobile app. My Cloud Home / My Cloud Home Duo User Manual... -
Page 17: Collect
Import content from a USB device to My Cloud Home by following these steps: Access the My Cloud Home mobile app. Note: Social and Cloud services may be changed, terminated or interrupted at any time and may vary by country. My Cloud Home / My Cloud Home Duo User Manual... -
Page 18: Drag-And-Drop - Web App
My Cloud Home: Note: With the My Cloud Home desktop app, the drag-and-drop process can be reversed, and content can be moved from the My Cloud Home device to a personal computer. My Cloud Home / My Cloud Home Duo User Manual... - Page 19 4. Drag the file or folder to the new location and let go of the mouse button. 5. Your file or folder should copy or move to the chosen destination. My Cloud Home / My Cloud Home Duo User Manual...
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Page 20: Privately Share
3. Select the option. Remove Album 4. This will open the Remove Album windown. Select the button. Remove Album 5. The album has now been removed from this My Cloud Home device. My Cloud Home / My Cloud Home Duo User Manual... -
Page 21: File View, Search And Edit
6. This will open the EDITOR menu at the bottom. Use the various editing tools to alter your image. To save an edit, Select the icon in the lower right-hand corner or check-mark Select the icon in the lower left-hand corner to discard the edit. My Cloud Home / My Cloud Home Duo User Manual... -
Page 22: Settings
Change Password dialogue box to confirm the change. Select the option on the Change Password dialogue box to Change Password complete the process, otherwise select to cancel the process. Cancel My Cloud Home / My Cloud Home Duo User Manual... -
Page 23: Sign Out
This will 3-line icon expand the menu system. 3. Select the option. Settings 4. The Settings window will open and display information and settings specific to this My Cloud Home device. My Cloud Home / My Cloud Home Duo User Manual... -
Page 24: My Cloud Home Device Settings
6. The Software Version will be displayed on the Device menu and may look similar to 5.9.0-101. Analytics Analytics were either allowed or not allowed during the My Cloud Home setup process. To modify the current Analytics setting, follow these steps: My Cloud Home / My Cloud Home Duo User Manual... -
Page 25: Reboot Device
4. The Settings window will open and display information and settings specific to this My Cloud Home device. 5. Select the current My Cloud Home device name listed under CURRENT . This will expand the menu. STORAGE Device My Cloud Home / My Cloud Home Duo User Manual... -
Page 26: Shut Down
Unplug, wait 5 seconds, then plug-in the power connector My Cloud Home: on the back of the unit. Press the power button, wait 5 seconds, then press the My Cloud Home Duo: power button again. My Cloud Home / My Cloud Home Duo User Manual... -
Page 27: Additional Features & Functions
Follow the directions from the operating system to change these settings. Managing Storage The My Cloud Home Duo device allows for disk configuration changes through the MyCloud.com web app - this functionality is not available through the Mobile App or Desktop App. -
Page 28: Rma - Replacing A Drive
"Disk errors were detected on your disk" this means that one of the drives in your My Cloud Home Duo device may need to be replaced. Use the following steps for the replacement process. -
Page 29: Adding
WD with the tray. The tray will not be returned to you. Adding Before adding a hard drive to your My Cloud Home Duo device, make sure there is no hard drive in the slot where it will be installed. If you need to first remove a hard drive, follow the instructions above. - Page 30 Make sure the pins remain firmly connected to the tray. 2. Once the tray is attached, slide the drive into the My Cloud Home Duo device. ▪...
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Page 31: Faq
Use the charts below (Table 8.1 and 8.2) to determine the power requirement and compatible power adapter for your My Cloud Home or My Cloud Home Duo device. The Regulatory Number (R/N) located on the product's barcode label can be used as a reference. -
Page 32: Compliance And Warranty Information
Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/ EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and My Cloud Home / My Cloud Home Duo User Manual... -
Page 33: Power Mode
Compliance and Warranty Information RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. Power Mode My Cloud Home devices act as a small scale server. As such, they do not support standby mode. -
Page 34: Limited Warranty
Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD’s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties. My Cloud Home / My Cloud Home Duo User Manual... -
Page 35: Obtaining Service
WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD My Cloud Home / My Cloud Home Duo User Manual... -
Page 36: Gnu General Public License ("Gpl")
/support.wdc.com. Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital. -
Page 37: Third Party Notices - My Cloud Home
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:/ /WWW.MPEGLA.COM Third Party Notices – My Cloud Home Duo MPEG-2 - MPEG-LA ANY USE OF THIS PRODUCT IN ANY MANNER OTHER THAN PERSONAL USE THAT... -
Page 38: H.264 Avc - Mpeg-La
FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:/ /WWW.MPEGLA.COM HEVC Advance My Cloud Home / My Cloud Home Duo User Manual... - Page 39 Product Features Product Requirements Get It Anywhere GNU general public license Reboot Device - Mobile App GPL software Regulatory compliance Remove a Device Owner Remove a Member Remove an Album My Cloud Home / My Cloud Home Duo User Manual...
- Page 40 Settings - Add a Member Settings - Remove a Member Shut Down Device Sign Out Social & Cloud Import Software, GPL Timeline View USB Port(s) 5, Warranty Information 28–30 WD Service, obtaining 28, My Cloud Home / My Cloud Home Duo User Manual...
- Page 41 WD, the WD logo and My Cloud are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other countries. All other marks are the property of their respective owners. Pictures shown may vary from actual product. Product specifications subject to change without notice.
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