Yes, the Western Digital WDBCTL0020HWT drive can be connected directly to a computer without a router. The manual provides instructions for manually mapping the drive by connecting it directly to the computer's Ethernet port, powering up the device, and waiting for the LED to turn blue before proceeding with the setup.

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Summary of Contents for Western Digital WDBCTL0020HWT

Page 1 WD My Cloud ™ Personal Cloud Storage User Manual...
Page 2: Wd Service And Support
Service and Support ® Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or e-mail http://support.wd.com support service at . If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.
Page 3: Table Of Contents
Table of Contents WD® Service and Support ..........iii Registering Your WD Product .
Page 4 Shutting Down Safely ........... . . 34 Monitoring Alerts .
Page 5 Playing/Streaming Videos, Photos, & Music ..... 97 Media Servers............97 Media Storage .
Page 6: Important User Information
IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.
Page 7: Recording Your Wd Product Information
IMPORTANT USER INFORMATION If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com Recording Your WD Product Information Remember to write down the following WD product information, which is used for setup and technical support.
Page 8: Product Overview
PRODUCT OVERVIEW Product Overview About the System Features About the Learning Center Package Contents System Requirements Pre-installation Instructions Handling Precautions Product Views About the System The WD My Cloud personal cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when it is connected to a wireless router.
Page 9: About The Learning Center
PRODUCT OVERVIEW Fast file transfers for high-performance streaming – Gigabit Ethernet and dual-core processor deliver high-performance media streaming and blazing-fast file transfers. Seamlessly stream your videos, photos and music your connected DLNA-compatible TV’s, media players, and gaming consoles without skipping a beat. Serve up your music with iTunes®...
Page 10: Package Contents
PRODUCT OVERVIEW Package Contents WD My Cloud Personal Cloud Storage device Ethernet cable AC power adapter Quick Install Guide WD My Cloud Personal Cloud Storage Device AC adapter* Quick Install Guide Ethernet cable For information on additional accessories for this product, visit: www.shopwd.com www.wdstore.com Canada...
Page 11: System Requirements
PRODUCT OVERVIEW System Requirements Operating System ® Mac OS X Windows Windows 8 Mountain Lion* (Mac OS 10.8) Windows 7 Lion* (Mac OS 10.7) Snow Leopard (Mac OS 10.6) ® Windows Vista Windows XP (32 bit) SP3 or later * For Lion and Mountain Lion, you will need to install a Java runtime client.
Page 12: Pre-Installation Instructions
PRODUCT OVERVIEW Pre-installation Instructions Before installing the drive, select a suitable place for it for maximum efficiency. Place it in a place that is: Near a grounded power outlet Clean and dust free On a stable surface free from vibration Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the drive, and away from sources of heat Secluded from electromagnetic fields from electrical devices such as air...
Page 13: Product Views
PRODUCT OVERVIEW Product Views Front Multi-Colored LED Back Reset button USB 3.0 port Gigabit Ethernet port ® Kensington Security Slot WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
Page 14 PRODUCT OVERVIEW Component Icon Description Gigabit Connects the drive to a local network. Ethernet port USB 3.0 port Connects to a USB hard drive for additional storage. Reset button Restores settings such as the admin user name and password for the drive.
Page 15: Getting Started
GETTING STARTED Getting Started Physically Connecting the Device Getting Started Using the Online Setup Installer Getting Started Without the Online Setup Installer Getting to the Public Share It is easy to set up the WD My Cloud Personal Cloud Storage drive—all you have to do is unpack your drive, connect it, and check the LEDs on the front and back of the drive to make sure the connections are working properly.
Page 16: Leds
GETTING STARTED 1. Connect one end of the Ethernet cable to the Ethernet port located on the back of the drive. Connect the other end of the Ethernet cable directly into an available router or network switch port. Important: We recommend that you use the enclosed Ethernet cable for best performance.
Page 17: Getting Started Using The Online Setup Installer
GETTING STARTED Checking Back Panel (Network) LEDs The following table describes the network state and activity LEDs. Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the Activity LED, and the one on the bottom is the Link LED. State Appearance State Description...
Page 18 4. Click Download Setup Software. The My Cloud Personal Cloud Storage screen displays: 5. Click Get Started. 6. Read the Western Digital License Agreement that displays; then select the Agree check box and click Next. WD MY CLOUD PERSONAL CLOUD STORAGE...
Page 19 GETTING STARTED The Get Powered Up and Connected screen displays: 7. When the LED on your WD My Cloud device is solid blue, click Next. The installer discovers your drive: 8. Click Next. The Checking Your Device progress bar displays. 9.
Page 20 GETTING STARTED Creating a Personal Cloud WD My Cloud web access provides free remote access to your WD My Cloud personal cloud device. Once you log in, your WD My Cloud device is mounted to your computer like a local drive, and your remote folders are available on any Mac or PC. The administrator first sets up an admin personal cloud, and then creates user accounts with their own personal clouds for remote access.
Page 21 GETTING STARTED 3. To add more accounts, click Add more users to add them here, or use the Add a User screen. (See “Creating a User” on page 48.) Click to display a screen indicating that the setup is complete: Next 5.
Page 22: Getting Started Without The Online Setup Installer
GETTING STARTED 1. Click Rescan. 2. If the drive is found, continue to “Creating a Personal Cloud” on page 15. If the drive still cannot be found, select WD Support for additional suggestions or to contact WD Support. Getting Started Without the Online Setup Installer If you do not use the online setup installer to get started, you can still: Use your WD My Cloud personal cloud storage device as an external hard drive, dragging and dropping files to and from it.
Page 23 GETTING STARTED Using Windows XP/Vista/Windows 7 1. Physically connect the drive to your network. 2. Click or Start > Computer > Network > WDMyCloud, and locate the device’s Public folder. 3. Double-click the Public folder to access the Shared Photos, Shared Videos, and Shared Music subfolders.
Page 24 GETTING STARTED 3. Double-click the Public folder to display the subfolders: Shared Music, Shared Pictures, and Shared Videos. You can now drag and drop files into the shared folders using Finder. 4. If you want to make a shared drive icon permanent on your desktop, create an alias. Following are two ways to do that: Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the Cmd and Option keys simultaneously, and drag the item to where you...
Page 25: Backing Up And Retrieving Files
BACKING UP AND RETRIEVING FILES Backing Up and Retrieving Files Using WD SmartWare™ Pro (Windows Only) Using Windows 7 Backup and Restore Using Windows 8 File History Using Apple Time Machine Using WD SmartWare™ Pro (Windows Only) WD SmartWare software is an easy-to-use tool that gives you the power to: Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.
Page 26 BACKING UP AND RETRIEVING FILES 2. Select WD My Cloud to display the WD My Cloud Welcome page. 3. Click Go to Downloads to display the Downloads page: 4. In the WD SmartWare box, click Download. Note: WD My Cloud users will initially download the standard version of WD Smartware, which is then automatically upgraded to the WD SmartWare Pro version.
Page 27: Using Windows 7 Backup And Restore
BACKING UP AND RETRIEVING FILES 5. Access your downloaded files, and extract the contents of the zip file to your computer. 6. Double-click the WD SmartWare Setup file. 7. Follow the online instructions to complete the installation. Launching the WD SmartWare Software After Installation Use one of the following options for WD SmartWare Software once you have installed it: Windows XP and Windows 7: From the Start menu, click Programs >...
Page 28: Using Windows 8 File History
BACKING UP AND RETRIEVING FILES The Windows Backup features of Windows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your WD My Cloud device. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows Backup, consult Microsoft's documentation.
Page 29 BACKING UP AND RETRIEVING FILES can easily restore it to your computer. You can also specify the maximum amount of space you’d like to use on your Time Machine to back up your files. Setting Time Machine Important: Before setting up Time Machine, on the WD My Cloud dashboard, click Settings to navigate to the Settings General page.
Page 30 BACKING UP AND RETRIEVING FILES 4. Slide the Time Machine button to ON and click Select Disk. Select the WD My Cloud drive where you want the backups stored: 5. Click Use for Backup. A page prompts for your user name and password. 6.
Page 31 BACKING UP AND RETRIEVING FILES To see information such as available capacity and the date and time of the oldest, latest, and next backup, select Open Time Machine Preferences on the Time Machine drop-down menu: Starting a Backup To start a backup at any time, select Back Up Now on the drop-down menu (above). Retrieving Backed-Up Items You might sometimes want to retrieve files and other items backed up on the WD My Cloud drive.
Page 32 BACKING UP AND RETRIEVING FILES 3. Click the arrows or the time line on the right of the page to browse through all the backups Time Machine has created: 4. Select the item you want to restore, and click the Restore button at the bottom right to display the Copy message: 5.
Page 33: Managing Your Drive With Wd Quick View
MANAGING YOUR DRIVE WITH WD QUICK VIEW Managing Your Drive With WD Quick View Installing WD Quick View (Mac) Mapping the Drive (Windows) Accessing WD Quick View Creating a Shortcut to the Public Share Shortcut Options (Windows) Checking Drive Status Viewing Drive Properties Launching WD SmartWare Monitoring Storage...
Page 34 MANAGING YOUR DRIVE WITH WD QUICK VIEW 2. Click the Software Downloads button to display the Downloads page: Download 3. In the WD Quick View box, click 4. Access your downloaded file, and extract the contents of the zip file to your Mac. 5.
Page 35: Accessing Wd Quick View Shortcut Options
MANAGING YOUR DRIVE WITH WD QUICK VIEW Accessing WD Quick View Shortcut Options Windows 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your WD My Cloud Personal Cloud Storage drive and display a submenu: 3.
Page 36: Launching Wd Smartware (Windows)
MANAGING YOUR DRIVE WITH WD QUICK VIEW Mac OS X Click the WD Quick View icon in the menu bar and move the cursor over the name of your WD My Cloud device to display drive status below the submenu: Launching WD SmartWare (Windows) If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home page.
Page 37: Launching The Wd My Cloud Dashboard
MANAGING YOUR DRIVE WITH WD QUICK VIEW Mac OS X: The contents of the Public share display in Finder: Note: To view all of the shares on the drive, click the name of your WD My Cloud device under Shared. 3.
Page 38: Mapping The Drive (Windows)
MANAGING YOUR DRIVE WITH WD QUICK VIEW Mapping the Drive (Windows) 1. Select Map [WD My Cloud device name] on the WD Quick View submenu. The Map Network Drive page displays: 2. Select the desired letter from the Drive drop-down list. 3.
Page 39: Monitoring Storage
MANAGING YOUR DRIVE WITH WD QUICK VIEW Monitoring Storage Hover your cursor over the WD Quick View icon to display the drive name, storage capacity used, temperature status within the drive, and WD My Cloud firmware updates. If you have a USB Drive attached to WD My Cloud device, the drive information also displays in this area: Shutting Down Safely One of the recommended ways to safely shut down your WD My Cloud device is to use the...
Page 40: Ejecting A Usb Storage Device (Windows)
MANAGING YOUR DRIVE WITH WD QUICK VIEW WD Quick View Alerts Option An option on the WD Quick View submenu displays alerts such as: • Drive is reaching maximum capacity. • Drive is full and subsequent backups cannot take place. Displays every five minutes until space is made available.
Page 41: Uninstalling Wd Quick View
MANAGING YOUR DRIVE WITH WD QUICK VIEW Uninstalling WD Quick View Windows Windows XP: Click Start > Control Panel > Add or Remove Programs, and then uninstall WD Quick View. Windows Vista/Windows 7: From the Start menu, double-click Control Panel, and then then click Programs >...
Page 42: At A Glance: The Dashboard
AT A GLANCE: THE DASHBOARD At a Glance: The Dashboard Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Basic Administrative Tasks The WD My Cloud Dashboard Home page provides a snapshot of the WD My Cloud device. You can perform the basic administrative tasks using the Home Page. For example, you can set up user accounts, restrict access to the files on your WD My Cloud device, set up folders for storing files, and customize the device to suit your needs.
Page 43: The Dashboard Home Page
AT A GLANCE: THE DASHBOARD IF you want to launch from . . . THEN . . . > Windows XP Click Start My Network Places. Locate your WD My Cloud device. Double-click the device or right-click and select Invoke. Mac OS X (shortcut) Click Safari >...
Page 44 AT A GLANCE: THE DASHBOARD Information Icons Information icons are at the top right of every page. Icon Name Actions USB device on the WD My Click to display the number of USB devices Cloud connected (a hub with multiple devices can be connected to the USB port.
Page 45 AT A GLANCE: THE DASHBOARD Viewing Drive Status and Making Updates The body of the Home page shows the status of the drive and its functions and provides shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud device. 1.
Page 46 AT A GLANCE: THE DASHBOARD 2. To return to the Home page, click Firmware The Firmware panel displays the current version of firmware loaded on your WD My Cloud device. 1. To see whether an updated version of the firmware is available, click the arrow in the lower right of the Firmware panel.
Page 47 AT A GLANCE: THE DASHBOARD Cloud Devices The Cloud Devices panel displays the number of cloud devices currently registered to the WD My Cloud device remotely. It enables you to generate an activation code that you need when setting up a mobile device for cloud access. 1.
Page 48 AT A GLANCE: THE DASHBOARD Users The Users panel displays the number of users currently set up to use the WD My Cloud device. 1. To add a user, click the plus (+) sign in the lower right of the panel. The Add User dialog box displays: 2.
Page 49: Obtaining Customer Support
AT A GLANCE: THE DASHBOARD Content Scan The Content Scan panel displays information about the latest media scan of the content stored on your WD My Cloud device and of the videos, music, and photos being streamed to DLNA devices. The scan takes place when the content changes, for example, when files are added.
Page 50 AT A GLANCE: THE DASHBOARD 2. Click Support to display the following page: If a problem occurs with the WD My Cloud device, WD Customer Support will need information about your WD My Cloud device to troubleshoot and determine the best solution.
Page 51: Basic Administrative Tasks
AT A GLANCE: THE DASHBOARD Obtaining Other Support In the Support Resources section are links to additional resources: To obtain the most recently updated user manual, click the Product Documentation link. To see answers to frequently asked questions and instructions, click the FAQs link. To discuss your WD My Cloud device with other users, click the Forum link.
Page 52: Managing Users And Shares
MANAGING USERS AND SHARES Managing Users and Shares About Users About Shares Viewing Users Viewing a List of Shares Creating a User Creating a New Share Changing a User’s Password Making a Share Private Editing User Settings Deleting a Share Removing a User Accessing the Contents of a Share Locally About Users...
Page 53: Creating A User
MANAGING USERS AND SHARES Only the admin is listed in the Set Up Users pane. Once you create more users, they are listed as well. Note: If you entered your name when you created your personal cloud, your name rather than “admin” is listed first. The admin has a check mark beside the name.
Page 54: Editing User Settings
MANAGING USERS AND SHARES 2. Enter the user’s first name, last name, and email address (optional). The first name becomes the user name. If you do not enter an email address, the user will not receive an email confirming WDMyCloud.com access and instructions. 3.
Page 55: About Shares
MANAGING USERS AND SHARES About Shares A share is an area on the WD My Cloud device for storing files. A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation panel displays a list of shares on the WD My Cloud device and enables the administrator to manage shares and user access.
Page 56: Creating A New Share
MANAGING USERS AND SHARES Creating a New Share You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend.
Page 57: Making A Share Private
MANAGING USERS AND SHARES Share Description (optional) Enter a brief description of the share to remind yourself of what it contains. Share descriptions must begin with an alphanumeric value and can contain up to 256 characters. Media Serving (optional) If you want to stream media stored in this share to other devices, switch Media Serving to ON.
Page 58: Accessing The Contents Of A Share Locally
MANAGING USERS AND SHARES Accessing the Contents of a Share Locally Note: For information on accessing the contents of a share remotely, see “Managing Users and Shares” on page 47. Several options are available for opening a WD My Cloud share. For a private share, the user must have: A user name and password assigned to the share name Read-only or full access to the share...
Page 59: Accessing Your Cloud Remotely
ACCESSING YOUR CLOUD REMOTELY Accessing Your Cloud Remotely Mobilizing Your Files with WD My Cloud Mobile Apps The Pathway to Your Personal Cloud Mobilizing Your Files with WD My Cloud Mobile Apps Accessing Your Personal Cloud on the Web Using the WD My Cloud™ for Desktop App A personal cloud is your content, at home, secure and under your control.
Page 60 ACCESSING YOUR CLOUD REMOTELY 2. Select the user. To give the user access to the WDMyCloud.com web site: 1. If the user already has a WDMyCloud.com login, you can update and/or resend it to the user by clicking the appropriate icon. Note: You can also delete it.
Page 61: Mobilizing Your Files With Wd My Cloud Mobile Apps
ACCESSING YOUR CLOUD REMOTELY To generate an activation code for a user’s mobile device(s): Important: Codes are valid for 48 hours from the time of request and can be used one time only. 1. Click Get Code. You must generate one code for each app you want to activate. A dialog box displays the user’s activation code and its expiration date and time.
Page 62 ACCESSING YOUR CLOUD REMOTELY About WD Photos Mobile App Entertainment is happening all around you. Now you can capture every moment of it and send it to your device for access on any page in your home. Take a photo or video clip on your smartphone or tablet and upload it directly to your WD My Cloud device.
Page 63 ACCESSING YOUR CLOUD REMOTELY 2. Launch WD Photos on your mobile device to display the Welcome page. 3. Tap Connect Now to display the WD Photos welcome page, which has three sections: Found in Network, Cloud Sign-in, and Add Manually. 4.
Page 64 ACCESSING YOUR CLOUD REMOTELY b. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate. Note: You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only.
Page 65: About Wd My Cloud Mobile App
ACCESSING YOUR CLOUD REMOTELY About WD My Cloud Mobile App You are always connected to your personal cloud. Save valuable space on your iOS, Android, Windows, or Blackberry devices with easy photo and video uploads directly to your personal cloud, and then securely access and share your memories from anywhere. Have a public cloud account? Conveniently expand your personal cloud with full access to your Dropbox and other cloud accounts.
Page 66 ACCESSING YOUR CLOUD REMOTELY 2. Launch the app to display the Welcome page. 3. Tap Connect Now. 4. You have three options for connecting to the WD My Cloud device: Found in Network: If the mobile device is connected by Wi-Fi to the same Local Area Network as the WD My Cloud device, the app is automatically activated.
Page 67 ACCESSING YOUR CLOUD REMOTELY c. You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only. See Enter your user name and password. 5.
Page 68 ACCESSING YOUR CLOUD REMOTELY 7. Tap a share to display its subfolders. 8. Tap a subfolder to display a list of files. 9. Tap a file to display it. Note: If you have problems installing the WD My Cloud app, visit http://websupport.wd.com/rn/wdmycloud.asp.
Page 69: The Pathway To Your Personal Cloud
ACCESSING YOUR CLOUD REMOTELY The Pathway to Your Personal Cloud If you can access the Internet from a computer, you can securely access your media and files anywhere in the world. WD My Cloud web access provides free remote access to your WD My Cloud personal cloud storage.
Page 70 ACCESSING YOUR CLOUD REMOTELY Using Your Personal Cloud (wdmycloud.com) 1. Click the button on the lower right and select View shares. 2. If your WD My Cloud device is password protected, enter your password in the Network Drive Password field. 3.
Page 71 ACCESSING YOUR CLOUD REMOTELY and ending with: Respond affirmatively to each screen to complete the process. Your accessible shares display: 6. In Windows, click the + Open in Explorer button next to the share you want to access. + Open in Finder On a Mac, click the button next to the share you want to access.
Page 72 ACCESSING YOUR CLOUD REMOTELY On Windows, once your share has mounted successfully, a drive letter for the share displays under My Computer (XP) or Computer (Vista/Windows 7/Windows 8). You can use the drive letter like any other mapped network drive. Opening the drive displays all of the folders and files in the share.
Page 73: Using The Wd My Cloud™ For Desktop App
ACCESSING YOUR CLOUD REMOTELY Using the WD My Cloud™ for Desktop App The WD My Cloud for desktop app is for your PC/Mac laptop or desktop. It lets you play with and manage content on your WD My Cloud devices easily. Take your computer to a different location and you stay connected to your personal cloud.
Page 74 ACCESSING YOUR CLOUD REMOTELY 2. In the Software Downloads box, click Go to Downloads. 3. Click Download in the WD My Cloud for desktop box to display the first page of the installer: WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
Page 75 ACCESSING YOUR CLOUD REMOTELY 4. Click OK to display the WD End User License Agreement: 5. Click Next to start the installation: 6. When the Install Complete screen displays, click Done. WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
Page 76 ACCESSING YOUR CLOUD REMOTELY 7. After you install the WD My Cloud for desktop app, it displays all of the WD devices on the network. Double-click the device you want to connect to, in this case the WD My Cloud device. 8.
Page 77: Configuring Settings
CONFIGURING SETTINGS Configuring Settings General Network Media Utilities Notifications Firmware The Settings option on the navigation bar enables the administrator to view and customize the WD My Cloud device’s system, network, media, utilities, notifications, and firmware settings. General Use the General page to view and modify the device name and description, select the language in which the user interface should display, enable or disable cloud access, set energy usage settings, and enable or disable Time Machine backups.
Page 78 CONFIGURING SETTINGS Device Profile 1. In the Device Profile section of the General page, view or modify the following settings: Device Name Enter a unique name for your device to identify it on the network. Device Description The default description is WD My Cloud. If desired, enter a different description.
Page 79 CONFIGURING SETTINGS 1. View or modify the following settings Language From the drop-down list, select the language in which you want the WD My Cloud web pages to display. The default language is English. Time Zone From the drop-down list, select the time zone where your device is located.
Page 80 CONFIGURING SETTINGS 3. Click the Configure link to change the type of connection. By default, the WD My Cloud device automatically establishes a direct connection between your mobile devices and router. 4. To change the connection type: a. To make a manual connection, click Manual. External Port 1 (HTTP) External Port 2 (HTTPS) numbers displa .
Page 81 CONFIGURING SETTINGS Energy Saver You can save power use by the WD My Cloud device. 1. View or change the following settings: Drive Sleep If this function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled by default.
Page 82: Network
CONFIGURING SETTINGS 3. Use the slider to indicate the Maximum Size of the backup. Leave the slider at the maximum value (quota) for your first backup (see page note). After that, move the slider to a smaller quota to avoid filling up the entire drive with backups. 4.
Page 83: Network Services
CONFIGURING SETTINGS Network Services 1. Review or update the following: Network Mode Select the method of assigning the device’s unique IP address: • DHCP Client (default) causes the WD My Cloud device to obtain an IP address and associated settings automatically from the local DHCP server.
Page 84 CONFIGURING SETTINGS Changing Network Mode from DHCP to Static: Note: If you switch from Static Mode to DHCP, you may need to re-discover the device on your network. 1. For the Network Mode option, click Static. The Change Network Mode dialog box displays: 2.
Page 85: Media
CONFIGURING SETTINGS Workgroup (Windows) A workgroup is a name you assign to each member of a group of computer network devices in a network environment. The devices that have the same workgroup name can easily exchange information through the network. A workgroup does not require a central server. To name or rename a workgroup: 1.
Page 86: Utilities
CONFIGURING SETTINGS Utilities On the Utilities page, you can test the WD My Cloud device and get diagnostic information, restore the drive to factory defaults, reboot or shut down the drive, and import or export a configuration file. 1. On the Navigation Bar, click Settings and then click Utilities in the left panel.
Page 87 CONFIGURING SETTINGS System Factory Restore Note: For information about using the Reset button to return the password and network mode to factory settings, see “Resetting the WD My Cloud Device” on page 106. In this section of the Settings page, the Administrator can choose a system only, a quick, or a full factory restore.
Page 88 CONFIGURING SETTINGS 4. At the end of the restore, the “Factory Restore Successful“ message displays, and the system reboots. A setup dialog box displays. Follow the wizard’s instructions. Device Maintenance: Reboot and Shutdown You can safely reboot and shut down your WD My Cloud device using two methods. Important: Before rebooting or shutting down, make sure that there are no file transfers in progress.
Page 89 CONFIGURING SETTINGS The drive shuts down and then restarts. Wait until the LED is solid blue before resuming work with the WD My Cloud device. To shut down the drive: 1. Click Shutdown Device. 2. A message reminds you that shutting down may interrupt important processes: 3.
Page 90: Notifications
CONFIGURING SETTINGS To replace the current configuration: 1. Click Import File. 2. Browse to locate the replacement file, select it, and click Open. 3. Click Open, and when the Import Configuration File dialog displays, click OK. The WD My Cloud device reboots. Notifications The WD My Cloud device provides notifications about various events, including whether a firmware update is available, a firmware installation was successful, capacity was exceeded,...
Page 91 CONFIGURING SETTINGS To configure notifications by email: You can send notifications to up to five recipients. toggle Alert Emails to ON. The Notifications In the Notifications Email section, Configuration dialog box displays. 2. Move the slider to the choose the severity of notifications to email. 3.
Page 92: Firmware
CONFIGURING SETTINGS Firmware The Firmware page enables you to set up the device to update the WD My Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the WD My Cloud firmware display. 1.
Page 93 CONFIGURING SETTINGS Manually Checking for Updates 1. In the Available Updates section, click Check for Update. (The button will be labeled Update Now if new firmware is found.) A message lets you know whether new firmware is available. If it is not available, click OK.
Page 94: Managing Safepoints
MANAGING SAFEPOINTS Managing Safepoints About Safepoints Creating a Safepoint Updating a Safepoint Recovering a Safepoint Deleting a Safepoint About Safepoints You can create a complete backup or snapshot of your WD My Cloud device, called a safepoint, and save it to an external location on your home network or an attached USB drive attached to the USB expansion port.
Page 95 MANAGING SAFEPOINTS 2. Click the Add a Safepoint icon to display the Create a Safepoint screen: 3. Click either Local USB or Scan Network to display a list of available devices on your local USB drive or network: Network Scan Local Scan Note: To rescan the network at any time, click the blue refresh/rediscover icon in the upper right.
Page 96 MANAGING SAFEPOINTS 4. Select the target device and the share for the operation and click Next. If the share is password protected, enter appropriate credentials. Important: If you create a safepoint with shares you wish to keep private, create the safepoint on a private share.
Page 97 MANAGING SAFEPOINTS The Create now or later dialog box displays: Important: Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately. 7. You have two options: Create Now: To create a safepoint on the share immediately, click Now, and then click Finish.
Page 98: Updating A Safepoint
MANAGING SAFEPOINTS Create Later: If you want to schedule the creation of the safepoint, click Later and enter a date and time you want the safepoint to be created. Important: Changes made while safepoint operations are in progress are not guaranteed to be backed up immediately.
Page 99: Recovering A Safepoint
MANAGING SAFEPOINTS 3. Turn on Auto Update to display the Safepoint Update Schedule dialog box. 4. Indicate the Frequency, Day, and Time to automatically update the safepoint, and then click OK. To update a safepoint manually now: 1. On the Navigation bar, click Safepoints to display the Protect Your Stuff page. 2.
Page 100 MANAGING SAFEPOINTS 3. Click Start Recovery at the bottom of the page to display the Recover Content with a Safepoint dialog box: 4. Click Network or Local (for USB devices) to display a list of available devices on your network: WD MY CLOUD PERSONAL CLOUD STORAGE USER MANUAL...
Page 101: Deleting A Safepoint
MANAGING SAFEPOINTS 5. Select a device to display the list of its available shares: 6. Select the share that has the safepoint and click the Next button. If the share is password protected, enter appropriate credentials: 7. Choose the safepoint you want to recover and click Recover: If the device you are restoring to is not in a factory restored state, a message with instructions appears.
Page 102: Playing/Streaming Videos, Photos, & Music
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Playing/Streaming Videos, Photos, & Music Media Servers Media Storage Enabling/Disabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers The WD My Cloud Personal Cloud Storage device is designed to serve as your home's media server.
Page 103: Media Storage
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Media Types Supported by DLNA Audio files Video files Image Files DivX JPEG DVR-MS TIFF FLAC LPCM MPEG2 SPTS Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. Media Types Supported by iTunes Note: ITunes 10.4 or later only supports music files.
Page 104: Enabling/Disabling Dlna And Itunes
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC These folders are for your convenience; you can put media files in any share. Note: You will notice that the Public share's Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders. These folders are needed by Twonky 7.2.
Page 105 PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 2. To view a list of your media players/receivers on your home network, click the View Media Players link. The Media Streaming Options dialog box displays. 3. To block or unblock access for a DLNA device on the Media Streaming Options dialog box, find the device whose access you want to change and toggle the switch as appropriate: ON: Allows access (default)
Page 106: Accessing Your Personal Cloud Using Media Players
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC Adding Media Content to the Folders 1. Open Windows Explorer or Mac Finder: 2. Copy your music files to the Shared Music folder. 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders.
Page 107: Accessing Your Personal Cloud Using Itunes
PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 1. Make sure that your WD My Cloud device is connected to your home’s local network and is powered on. 2. Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers. 3.
Page 108: Connecting A Usb Hard Drive
CONNECTING A USB HARD DRIVE Connecting a USB Hard Drive Overview Connecting A USB Drive Mapping A USB Drive (Windows Only) Creating a Shortcut to the USB Drive (Windows only) Overview When you attach a USB drive to the WD My Cloud device’s USB 3.0 expansion port, it becomes a network drive.
Page 109: Mapping A Usb Drive (Windows Only)
CONNECTING A USB HARD DRIVE Mapping A USB Drive (Windows Only) 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your USB drive and display a submenu: 3.
Page 110: Appendix A: Specifications
APPENDIX A: SPECIFICATIONS Appendix A: Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drive WD 3.5-inch SATA hard drive Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Gigabit Ethernet (RJ-45) port Data transfer rate USB 3.0 up to 5 Gb/s USB 2.0 up to 480 Mb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.
Page 111: Appendix B: Troubleshooting
APPENDIX B: TROUBLESHOOTING Appendix B: Troubleshooting First Steps Checklist Resetting the WD My Cloud Device Specific Problems and Corrective Actions First Steps Checklist Are all cables correctly connected and secured? Is the WD provided power adapter plugged directly into a wall outlet and the drive? This helps rule out power issues if the wrong adapter is used.
Page 112: Specific Problems And Corrective Actions
APPENDIX B: TROUBLESHOOTING Resetting with Power Off At the same time as you plug power into the WD My Cloud device, press the Reset button and hold for about 40 seconds. The device undergoes a system restore and powers on. Specific Problems and Corrective Actions The following contains specific problems that may arise during the use of the WD My Cloud Personal Cloud Storage drive.
Page 113 APPENDIX B: TROUBLESHOOTING d. On the Tools menu, click Map Network Drive. 5. For Windows 8: a. Click the File Explorer icon , and in the ribbon (top of page), click Computer > Map Network Drive. 6. Select wdmycloud. 7. Leave the drive set to the default letter. 8.
Page 114 APPENDIX B: TROUBLESHOOTING I am unable to play music, videos and/or view pictures through my digital media adapter. There are many kinds of file formats for pictures, videos and music; your particular digital media adapter may not support a format to play or display it. Depending on the digital media adapter device that you have (for example, Xbox 360 or PlayStation 3), you may need to update your device to support the media format that you want to play.
Page 115: Appendix C: Regulatory And Warranty Information
APPENDIX C: REGULATORY AND WARRANTY INFORMATION Appendix C: Regulatory and Warranty Information Regulatory Compliance Warranty Information (All Regions Except Australia/New Zealand) Warranty Information (Australia/New Zealand only) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation of this device is subject to the following two conditions: This device may not cause harmful interference.
Page 116: Warranty Information (All Regions Except Australia/New Zealand)
APPENDIX C: REGULATORY AND WARRANTY INFORMATION KC Notice (Republic of Korea only) Environmental Compliance (China) (Pb) Mercury (Hg) Cadmium (Cd) ( Cr (VI)) (PBB) (PBDE) PCBA SJ/T 11363-2006 SJ/T 11363-2006 Warranty Information (All Regions Except Australia/New Zealand) Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support Web site at http://support.wd.com for information on how to obtain service or a Return Material Authorization (RMA).
Page 117: Warranty Information (Australia/New Zealand Only)
APPENDIX C: REGULATORY AND WARRANTY INFORMATION of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Page 118 Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wd.com. Western Digital Technologies, Inc. 3355 Michelson Drive, Suite 100 Irvine, California 92612 Phone: 949-672-7000 E-mail: support@wd.com...
Page 119: Index
INDEX Index Environmental compliance (China) Failed router, troubleshooting Accessing Features personal cloud on the web Firmware updates your personal cloud remotely Accessories Getting started Alerts with online setup installer dashboard icons without online setup installer monitoring with WD Quick View Apple Time Machine höchste Backing up...
Page 120 INDEX Managing accessing with Mac OS X /Snow Leop- users and shares ard/Lion/Mountain Lion using Quick View accessing with Windows 8 Mapping accessing with Windows Vista/Win- Public share dows 7 USB drive converting from a private share using WD Quick View Media Rebooting safely enabling streaming...
Page 121 INDEX Shortcuts unplugging drive during reboot or shut- Shutting down safely down troubleshooting Warranty information using dashboard all regions except Australia/New Zea- using the WD Quick View icon land Specifications Australia/New Zealand Streaming WD media players media in iTunes WD My Cloud accessing contents of shares locally videos, photos, and music Support resouces...
Page 122 WD. WD reserves the right to change specifications at any time without notice. Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries;...

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Wdbctl0030hwt Wdbctl0040hwt My cloud

Western Digital WDBCTL0020HWT User Manual

1 Important User Information

2 Product Overview

3 Getting Started

4 Backing up and Retrieving Files

5 Managing Your Drive with WD Quick View

6 At a Glance: the Dashboard

7 Managing Users and Shares

8 Accessing Your Cloud Remotely

9 Configuring Settings

10 Managing Safepoints

11 Playing/Streaming Videos, Photos, & Music

12 Connecting a USB Hard Drive

13 Appendix A: Specifications

14 Appendix B: Troubleshooting

15 Appendix C: Regulatory and Warranty Information

16 Index

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