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Nortek 2GIG GC3 User Manual

Security & automation system
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®
2GIG
GC3/GC3e Security & Automation System
GC3/GC3e User's Guide
10023750A X1
WARNING: OWNER'S INSTRUCTION NOTICE
Not to be removed by anyone except occupant

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  • Page 1 ® 2GIG GC3/GC3e Security & Automation System GC3/GC3e User’s Guide 10023750A X1 WARNING: OWNER’S INSTRUCTION NOTICE Not to be removed by anyone except occupant...

  • Page 2: Table Of Contents

    Copyright © 2019 Nortek Security & Control LLC. All Rights Reserved. U.S. Patent D727,857. Australian Patent No. 357098. Additional Patents Pending. The 2GIG, GC3, GC3e, GoControl, and Linear logos are registered trademarks of Nortek Security & Control LLC in the United States and/or other countries. Other Nortek Security &...
  • Page 3 Risk of Noise Induced Hearing Loss ............. . . 83 Copyright © 2019 Nortek Security & Control LLC.

  • Page 4: Introduction

    This added time, complexity and confusion for the user. The simplifi ed user interface will reduce confusion and frustration for those who may not interact with their security system every day. With the common tasks up front, it’s easy to select without having to memorize. Copyright © 2019 Nortek Security & Control LLC...

  • Page 5: Document Conventions

    Italics Denotes the names of variable information and optional settings that can be selected or entered using the touchscreen. It is also used to refer readers to other Nortek Security & Control or 2GIG product documents that you can read for more information.

  • Page 6: Technical Support

    System Features and Capabilities If you’re familiar with other 2GIG Control Panels, you’ll notice the new GC3e Panel from Nortek Security & Control offers the very best components of the GC2 Panel and has been transformed by a major visual upgrade— offering a larger touchscreen and an intuitive user interface featuring convenient, gesture-based navigation.
  • Page 7 “front door.” Date, Time and Weather Forecasts are supported by most Remote Service Providers in most regions. Consult your provider to determine if this feature is enabled. Copyright © 2019 Nortek Security & Control LLC.

  • Page 8: Additional Accessories

    Emergency. When the buttons are enabled and visible, users can manually trigger an alarm from the GC3e Panel. Alarms can also be activated from a wireless keypad (if installed), from wireless sensors, or from portable devices (for example, a Panic Button Remote). See “Emergency Features.” Copyright © 2019 Nortek Security & Control LLC...
  • Page 9 The system’s wired and/or wireless sensors that have been programmed by the installer are also sometimes referred to as zones. Examples of zones that are typically set up for a home installation include Front Door, Sliding Glass Door, Living Room Bay Window, and so on. Copyright © 2019 Nortek Security & Control LLC.

  • Page 10: Features To Limit False Alarms

    “In the Event of a Burglary Alarm” 4.2.5.1.2 Abort Abort Window Dialer Delay “In the Event of a Burglary Alarm” 4.2.5.2 Alarm Transmission Abort Window Dialer Delay “In the Event of a Burglary Alarm” Copyright © 2019 Nortek Security & Control LLC...
  • Page 11 Shock and Vibration For optimum protection against shock and vibration, make sure that your installer has securely mounted the touchscreen fl ush against the wall or properly installed it in a compatible desktop kit. IMPORTANT: To prevent touchscreen damage during cleaning, see “Screen.” Copyright © 2019 Nortek Security & Control LLC.

  • Page 12: Limitations Of Alarm Products

    Although installing an alarm system may make homeowners eligible for lower insurance rates, an alarm system is not a substitute for insurance. Homeowners, property owners, and renters should continue to act prudently in protecting themselves and continue to insure their lives and property. Copyright © 2019 Nortek Security & Control LLC...

  • Page 13: Touchscreen Basics

    See “Arm the Features disarm the system. System.” NOTE: Access to some features is restricted. To gain access to a restricted feature, you must know the four-digit Master User Code. See “Users.” Copyright © 2019 Nortek Security & Control LLC.

  • Page 14: System Status Messages

    The status bar that appears on the top of the Home screen and on most system menus reveals a variety of icons providing system information and access to different functions. System Status Bar System Icons Copyright © 2019 Nortek Security & Control LLC...

  • Page 15: Using The Inbox

    2. In the drop-down menu, tap Alarms. » If a message was marked as private, a lock icon Unread Messages > Alarms appears next to the message. The system reveals the alarm messages. Copyright © 2019 Nortek Security & Control LLC.
  • Page 16 Deleting a Message If you want to permanently remove a message from the Inbox, you can delete it. To delete a message: 1. Open the desired message. 2. After reading the text, tap Delete. Copyright © 2019 Nortek Security & Control LLC...

  • Page 17: Using Bookmarks

    To clear a bookmark from a screen: 5. Navigate to the Home screen. 6. Press and hold the bookmark icon until a Clear Bookmark? message appears. Tap OK to clear the bookmark. Copyright © 2019 Nortek Security & Control LLC.

  • Page 18: Using The System Menus

    Across the bottom of the Home screen, users can tap a button to access other menus. These menus include Smart Home Controls, System Info and Usage, and System Settings. System Menus Copyright © 2019 Nortek Security & Control LLC...

  • Page 19: Responding To Trouble Alerts

    9 a.m. It will not stop the trouble alert notifi cation from displaying on the touchscreen so they can be acknowledged, nor will it stop the trouble alert report from being sent to the Central Station. Copyright © 2019 Nortek Security & Control LLC.

  • Page 20: Burglary Protection

    Once installed, the system continuously monitors all of its sensors. For an alarm to sound, burglary protection sensors must be armed (see “Arm the System”). The Copyright © 2019 Nortek Security & Control LLC...

  • Page 21: Sample Burglary Alarm Plan

    DW - DOOR/WINDOW SENSOR PIR - MOTION DETECTOR GB - GLASS BREAK SENSOR PAD - WIRELESS KEYPAD ES - EXTERNAL SIREN GARAGE MAIN AND SIDE GARAGE DOOR SENSORS (WITH ENTRY/EXIT DELAY) diag-gc3-burglary-floor-plan-en Copyright © 2019 Nortek Security & Control LLC.

  • Page 22: Arm The System

    NOTE: Consult your installer to determine if your system is confi gured with the Quick Arming feature. When enabled, the Quick Arming feature allows anyone to arm the system without entering a user code. When disabled, you must enter an active, four-digit user code to arm the system. Copyright © 2019 Nortek Security & Control LLC...

  • Page 23: Force Bypassing

    10 seconds. Once the countdown expires, occupants will not be able to enter or exit through protected doors and windows without triggering the burglary alarm. Copyright © 2019 Nortek Security & Control LLC.
  • Page 24 3. When the system status message changes to Enter Your Code to Cancel Bypass System Ready to Arm (BYPASS), you can arm the system. See “Arm the System.” Copyright © 2019 Nortek Security & Control LLC...

  • Page 25: Use The Quick Exit Button

    This starts the Exit Delay countdown to give you time to exit through an Exit/Entry door without having to re-arm the system. At the end of the countdown, the system arms itself in the appropriate mode. Copyright © 2019 Nortek Security & Control LLC.

  • Page 26: Transmit A User Duress Report

    1. Enter the premises using one of the Exit/Entry doors. The system’s Entry Delay beeps sound. NOTE: Consult your installer to determine how the Entry Delay feature is confi gured on your system (30-240 seconds). Copyright © 2019 Nortek Security & Control LLC...

  • Page 27: In The Event Of A Burglary Alarm

    30 seconds. For UL 1023: Household Burglar Alarm Units compliance, The system will announce “System Disarmed” and return to this setting may be confi gured to a maximum of 45 the Home screen. seconds. Copyright © 2019 Nortek Security & Control LLC.
  • Page 28 If you enter your code after the Abort Window Dialer Delay countdown expires and before the Alarm Cancel Time expires, the following message appears. Alarm Report Already Transmitted…Cancel Being Sent Message 3. Tap OK to dismiss the notifi cation message. Copyright © 2019 Nortek Security & Control LLC...
  • Page 29 If you enter your code after the Alarm Cancel Time countdown expires, the system reveals the Alarm History. Alarm History The system clears the alarm. You can also clear the Alarm History. See “Clear the Alarm History.” Copyright © 2019 Nortek Security & Control LLC.

  • Page 30: Fire And Carbon Monoxide Protection

    BEDROOM IMPORTANT: Regulations pertaining to smoke alarm installations vary. For more information, contact your local fire department or local authority having jurisdiction. Copyright © 2019 Nortek Security & Control LLC...

  • Page 31: Emergency Action Plan

    NOTE: If Smart Areas are confi gured, the Fire Alarm must be acknowledged and cleared in each Smart Area. This can be done at a keypad assigned to that area or by using the Smart Areas button on the home screen. Copyright © 2019 Nortek Security & Control LLC.

  • Page 32: Emergency Features

    When a user touches and holds the Panic button for two (2) seconds, the system immediately goes into the alarm state. Depending on how the system is confi gured, the Control Panel emits a loud, patterned warning siren or Copyright © 2019 Nortek Security & Control LLC...

  • Page 33: Activate A Manual Panic, Fire, Or Emergency Alarm

    The Control Panel emits a loud , patterned warning siren and continues to sound until the system is disarmed (see “To Disarm the System”). The system also transmits an Emergency Report to the Central Station. Copyright © 2019 Nortek Security & Control LLC.

  • Page 34: Remote Control

    Depending on the individual key fob settings, it may be confi gured to set of an external siren/sounder, control a lock, control a light, or used to activate a different auxiliary function. Copyright © 2019 Nortek Security & Control LLC...

  • Page 35: Lights

    3. At the Locks screen, swipe left to unlock or right to lock. You can also tap the lock or unlock icon. » To change the thermostat mode, tap the current setting to open a menu and tap the desired mode. Copyright © 2019 Nortek Security & Control LLC.

  • Page 36: Garage Doors

    Retire for the Night: Create a scene name “Good Night” to switch OFF the downstairs lights, lock the entry doors, illuminate a nightlight in the dwelling’s hallways, and adjust the thermostat setting. Copyright © 2019 Nortek Security & Control LLC...
  • Page 37 Add or Remove Items > Lights To save the scene as is, tap any area outside of the drop-down menu to close it. Any devices added to the scene appear in the list. Copyright © 2019 Nortek Security & Control LLC.
  • Page 38 To delete scene: 5. Tap when fi nished. 1. Navigate to the Smart Home Controls menu. See “Navigate to the Smart Home Controls Menu.” 2. At the Smart Home Controls menu, tap Edit Scenes. Copyright © 2019 Nortek Security & Control LLC...

  • Page 39: Rooms

    “Navigate to the Smart Home Controls Menu.” 2. At the Smart Home Controls screen, tap Rooms. Enter a Name for the New Room Smart Home Controls > Rooms This reveals the Rooms screen. Copyright © 2019 Nortek Security & Control LLC.
  • Page 40 9. Choose one of these options: » To add other devices to the room, tap Back. » To save the room as is, tap any area outside of the drop- down menu to close it. Copyright © 2019 Nortek Security & Control LLC...

  • Page 41: Smart Areas

    Delete Room Name Message 1. Enter user code – the user code controls access to the Smart Areas. After authentication, the Smart Areas screen will only show the Smart Areas the user is assigned. Copyright © 2019 Nortek Security & Control LLC.
  • Page 42 3: In Alarm 4: Armed Away Smart Areas – Notifi cations The notifi cations icon will appear in a Smart Area if troubles or alarms exist. 3. Press the notifi cation icon Copyright © 2019 Nortek Security & Control LLC...

  • Page 43: System Info And Usage

    Sensors Test and Console Test. NOTE: Events marked with an asterisk (*) always appear in the log and cannot be fi ltered from view. Copyright © 2019 Nortek Security & Control LLC.

  • Page 44: System Info

    History Screen” in the section that follows. Filtering the History Screen You can fi lter the list in the History screen to show or hide alarms, bypasses, or alerts. History —Filter Check Boxes Copyright © 2019 Nortek Security & Control LLC...

  • Page 45: Dealer Info

    Dealer Address: Reveals the mailing address for your 2GIG alarm dealer. » Dealer Phone #: Reveals your 2GIG alarm dealer’s telephone number. » Dealer URL: Reveals the web site url for your 2GIG alarm dealer. Copyright © 2019 Nortek Security & Control LLC.

  • Page 46: System Settings

    Users screen, it is not activated by default. Users Screen > Edit Duress User To activate the Duress Code: 1. At the Home page, tap System Settings. 2. Enter the Master User Code to access the System Settings menu. Copyright © 2019 Nortek Security & Control LLC...
  • Page 47 Then tap Next . NOTE: If you attempt to add a code that is already in use, the system prompts you to enter a different code. Every user code must be unique. Copyright © 2019 Nortek Security & Control LLC.
  • Page 48 The new user name and code appears in the Users page. User Screen > New User 6. Tap when fi nished. 8. Tap when fi nished or continue with the steps in “Editing a User” below Copyright © 2019 Nortek Security & Control LLC...
  • Page 49 2. Tap the pencil icon next to the user code. Change a User Name To change a user name: 1. Open the Edit User page. See “Editing a User” above. 2. Tap the pencil icon next to the user name. Copyright © 2019 Nortek Security & Control LLC.
  • Page 50 Tap Set Start Time. Scroll to the desired Hour, Minute, and AM/PM and tap Set. d. Tap Set End Time. Scroll to the desired Hour, Minute, and AM/PM and tap Set. Copyright © 2019 Nortek Security & Control LLC...
  • Page 51 To delete a user: 1. At the Home screen, tap System Settings. 2. Enter your user code to access the System Settings menu. 3. Tap Users. e. Tap to save the schedule. Copyright © 2019 Nortek Security & Control LLC.

  • Page 52: Sounds

    2. At the Enter Your Code to Access the System » Keypad Settings screen, enter the four-digit Master User » System Annunciation Code. when fi nished. 3. Enter Your Code to Access the System Settings Copyright © 2019 Nortek Security & Control LLC...

  • Page 53: Bypass Sensors

    5. Tap to return to the System Settings menu. 6. Tap to return to the Home screen. The system bypasses the devices and its status changes to System Ready To Arm (BYPASS). Copyright © 2019 Nortek Security & Control LLC.
  • Page 54 2. Enter the Master User Code to access the System Settings. 3. Tap Bypass Sensors. 4. Move the slide control to the left for the desired sensor. This removes the sensor from the system’s Bypass Sensors list. Copyright © 2019 Nortek Security & Control LLC...

  • Page 55: Smart Home Settings Menu

    1. Navigate to the Smart Home Settings menu. See “Navigate to the Smart Home Settings Menu” above. 2. At the Smart Home Settings menu, tap Add Devices. 3. At the System Settings menu, tap Smart Home Settings. Copyright © 2019 Nortek Security & Control LLC.
  • Page 56 5. (Optional) At the Listening for New Devices to When the system discovers a device, the New Add screen, tap Rename. device found and Adding device message appears. Listening for Devices to Add—Rename Adding Device Copyright © 2019 Nortek Security & Control LLC...
  • Page 57 OFF/ON, pressing a button once or twice, or fl ipping a switch on the device. Every device is different. Consult the device’s installation guide for instructions. Copyright © 2019 Nortek Security & Control LLC.
  • Page 58 Z-Wave devices. To rediscover the network: 1. Navigate to the Smart Home Settings menu. See “Navigate to the Smart Home Settings Menu.” 2. At the Smart Home Settings menu, tap Rediscover Network. Copyright © 2019 Nortek Security & Control LLC...
  • Page 59 Advanced Settings—Reset Controller Rediscover Network—Status 4. At the Reset the Z-Wave Controller screen, tap When the rediscovery is complete, the Rediscover Reset Controller. Network screen with the Start button (shown above) appears again. Copyright © 2019 Nortek Security & Control LLC.
  • Page 60 Tap OK or wait a few seconds for the Smart Home – View All Devices message to close automatically. Z-Wave Controller Reset Message 4. To view the options available for a device, tap the menu button ( Copyright © 2019 Nortek Security & Control LLC...
  • Page 61 Smart Home Settings Smart Home Devices – Hide menu. To make a hidden device visible on Smart Home Control screens: 1. Tap the menu button ( ) next to the device and tap Unhide. Copyright © 2019 Nortek Security & Control LLC.
  • Page 62 1. Tap the menu button ( ) next to the non-communicating device and tap Remove. Smart Home Devices – Remove 2. Tap to return to the Smart Home Settings menu. A confi rmation screen appears. Copyright © 2019 Nortek Security & Control LLC...
  • Page 63 1. Tap the menu button ( ) next to the non-communicating device and tap Replace. Smart Home Devices – Non-Communicating Device An onscreen keyboard appears. Smart Home Devices – Enter a name for the device Copyright © 2019 Nortek Security & Control LLC.
  • Page 64 A confi rmation dialog appears when the replacement is fi nished. Smart Home Devices – Replacement Finished 4. Tap OK to close the confi rmation dialog. 5. Tap to return to the Smart Home Settings menu. Copyright © 2019 Nortek Security & Control LLC...
  • Page 65 Smart Home Settings Manage button next to the device that will act as the menu. controller. NOTE: Refer to device documentation for Z-Wave Association—Manage information about the association groups supported by the device. Copyright © 2019 Nortek Security & Control LLC.
  • Page 66 4. At the System Settings menu, tap Smart Home the network. Settings. NOTE: If a new Z-Wave device is added to the network, the secondary controller must be re-learned into the network Copyright © 2019 Nortek Security & Control LLC...

  • Page 67: Screen

    1. Navigate to Screen. See “Navigating to Screen” on the previous page. 2. On the Dim Brightness slide control, swipe left to lower the dimmer brightness. Swipe right to increase the dimmer brightness. Copyright © 2019 Nortek Security & Control LLC.
  • Page 68 USB connector). d. Press the “Replace Photos” button. Screen Saver - Replace Photos Screen Saver: My Photos Adding Your Photos 1. After selecting MY PHOTOS from the dropdown menu, press the edit icon. Copyright © 2019 Nortek Security & Control LLC...
  • Page 69 “Okay” button signifying the process has been completed. 3. Transition Duration – Number of seconds to f. Click “Okay.” transition between photos. (Options: 2, 3, or 5 seconds) Copyright © 2019 Nortek Security & Control LLC.

  • Page 70: Language

    2. At the System Settings menu, enter the system’s Master User Code. 3. Tap Date/Time. 2. Enter the Master User Code to access the System The system reveals the Date/Time screen. Settings menu. 3. Tap Language. Copyright © 2019 Nortek Security & Control LLC.

  • Page 71: System Tests

    Console Test: Tests the function of the GC3e Panel’s audio and buttons. See “Performing a Console Test” on the next page. 2. Enter the Master User Code to access the System Settings menu. Copyright © 2019 Nortek Security & Control LLC.
  • Page 72 Keypads: Press a key or button on the device. » For Smoke/Heat/Freeze Alarms, Carbon Monoxide Detectors, or Glass Break Detectors: Press the product’s Test button. See the Installation Instructions that came with the product for help locating the test button. Copyright © 2019 Nortek Security & Control LLC...

  • Page 73: Broadband

    Yes: Tap this button if you heard the sounder. 8. If any of the tests failed, a bar appears next to the test name as shown in the example below. Contact your 2GIG alarm dealer for technical support. Copyright © 2019 Nortek Security & Control LLC.

  • Page 74: Firmware Update

    GC3e Panel from its power source section titled “Installing USB Firmware Updates and do NOT remove the USB thumb drive from the (System Icon).” panel until the update is complete. Copyright © 2019 Nortek Security & Control LLC...

  • Page 75: Attaching To A Wireless Network

    Tapping Refresh will refresh the list of available networks. Tapping WPS allows you to connect securely to routers that support WPS. 4. Enter network password and tap Next. 1. Tap WPS on GC3 Panel. Copyright © 2019 Nortek Security & Control LLC.

  • Page 76: Wired Network (Ethernet)

    If the DHCP server is available on the network, the GC3 panel will automatically receive an IP address. 2. Enter network SSID. 3. Select authentication type used by the network. 4. Enter password. Copyright © 2019 Nortek Security & Control LLC...
  • Page 77 Access Point can be changed to customize setup. 4. After any edits have been made, press Save Access Point Settings to save any confi guration settings. 5. Tap Copyright © 2019 Nortek Security & Control LLC.

  • Page 78: Replace The Gc3E Cellular Radio Module

    5. Pull the tab to remove the Cellular Radio Module. 6. Insert the Cellular Radio Module until it clicks into place and select Done. 2. From the System Settings menu, tap Cell Radio Swap. Copyright © 2019 Nortek Security & Control LLC...
  • Page 79 The Control Panel ships with the door-lock screw in the UNLOCK position. To limit the possibility of someone removing the door, installers have the option of moving the screw to the LOCK position. 8. Press Start Radio Test. Copyright © 2019 Nortek Security & Control LLC.

  • Page 80: Chimes

    GC3e Panel—LOCK position Sensor List 4. Snap the faceplate back on the GC3e Control 4. Select a chime from the dropdown list - an example Panel. will play when an option is selected. Copyright © 2019 Nortek Security & Control LLC...

  • Page 81: Smart Areas Settings

    5. Select a chime for each sensor that requires a notifi cation. Select Chime - Notifi cation 2. Select Smart Areas’ Settings. Smart Areas 3. Select the edit icon for the Smart Area to be edited. Edit Icon Copyright © 2019 Nortek Security & Control LLC.
  • Page 82 4. Use the keyboard to enter a unique name for the Smart Area. Smart Area Name 5. Press Done. 6. Repeat steps 3 & 4 to rename each Smart Area. Rename Smart Areas Copyright © 2019 Nortek Security & Control LLC...

  • Page 83: Limited Warranty

    There are no obligations or liabilities on the part of Nortek Security & Control LLC for consequential damages arising out of or in connection with use or performance of this product or other indirect damages with respect to loss of property, revenue, or profi...
  • Page 84 [ THIS PAGE LEFT INTENTIONALLY BLANK ] Copyright © 2019 Nortek Security & Control LLC.
  • Page 85 [ THIS PAGE LEFT INTENTIONALLY BLANK ] Copyright © 2019 Nortek Security & Control LLC.
  • Page 86 A L A R M D E A L E R I N F O R M A T I O N Company Name: Your Account Number: Installation Date: 10023750A X1 Copyright © 2019 Nortek Security & Control LLC.

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