Communication Processing/Error Messages - VeriFone VX520 User Manual

Communication Processing/Error Messages:

MESSAGE
AUTH DECLINED 200-500
Messages
BAD ACCOUNT #
CARD SWIPE ERROR
ERROR READING CARD
READ CARD ERR
EXPIRED CARD
INVALID ACCNT NO
CARRIER TIME OUT
COMM ERROR
LOST CARRIER
NO HOST RESPONSE
EXPLANATION
The issuer has declined the authorization
request
Card number does not pass the LUHN
check
Card reader detected an error
The cards expiration date has passed
The last four digits keyed are incorrect or
do not match the account number after
card has been swiped.
Terminal and host lose communication
before issuer response is received.
15
SOLUTION
Cash advance cannot be completed,
advise cardholder to contact card issuer.
(Call the number on the back of the card).
Retry transaction. If error persists card
may be fraudulent, (call the help-desk).
Swipe card again, or manually enter the
card number. If error persists perform a
card reader test.
Press F2 and F4 at the same time. Type
the password then ENTER. Press the
down arrow 4 times and select F4. Swipe
the card.
If TRK 1 and/or TRK 2 state "Valid Data"
the mag stripe and card reader are
functioning normally
If TRK 1 and TRK 2 state "No Data" mag
stripe or card reader is bad.
Swipe another card. If TRK 1 and TRK 2
still state "No Data" card reader is bad. If
TRK and 1 TRK 2 state "Valid Data"
original cards mag stripe is bad.
Verify the expiration date. If expiration
date has not passed, verify the terminals
date and time. If incorrect (call the help-
desk).
Re-key the last four digits. If error
persists card may be fraudulent. (Call the
help-desk)
Authorization request may have been
accepted and approval response sent by
issuer. (Call the help-desk for
instructions).