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VeriFone VX520 Instructions Manual
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VeriFone VX520 Instructions Manual

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Running a transaction
If in the main menu, select "Credit/Debit"
Once in the Sale screen, select the "Sale" option – F2
Enter the amount, push the green button, "enter"
It will ask you to confirm the amount, select "ok" if correct
At this point, you can swipe the card, insert the chip, or use a phone to pay with a mobile app
or other NFC device.
Using the EMV / Chip card
1. Position a smart card with the contacts facing upward (see Figure 21).card transaction
2. Insert the smart card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3. Certain Bank issued cards (Debit on the card) will prompt you to select Visa or
MasterCard Debit.
4. Remove the card only when the application indicates the transaction is complete.
Leave the smart card in the card reader until the transaction is complete. Premature card
removal will invalidate the transaction.
VX520 Shortcuts and Instructions - EPX

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Questions and answers

Brad
February 18, 2025

After a recent update, tap to pay is not an option. I would like to have that back.

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Summary of Contents for VeriFone VX520

  • Page 1 VX520 Shortcuts and Instructions - EPX Running a transaction If in the main menu, select “Credit/Debit” Once in the Sale screen, select the “Sale” option – F2 Enter the amount, push the green button, “enter” It will ask you to confirm the amount, select “ok” if correct At this point, you can swipe the card, insert the chip, or use a phone to pay with a mobile app or other NFC device.
  • Page 2 ***If you swipe a card that has a chip, you will get the message “USE CHIP READER” select the green “enter” button and wait for it to prompt you to inset the card. DO NOT insert the chip card during that error message. The receipt will print and may prompt you to print a customer receipt.
  • Page 3 Adjusting the Date and time *The terminals are set up to run on Military (24 hour) time. Make sure your download sheet specifications reflect that. Example: Auto Close, 22:00 In the sale screen, press the green “enter” button Select setup (F2) Enter the password: 000000 Press the green “enter”...
  • Page 4 Select Next (F2) – will see “Dial” Select Slct (F3) Select Exit (F4) Press the red “X” button to return to the Sale Screen Changing the Receipt Printing to Confirm Copy or Auto print In the sale screen, press the number “6” button Enter the password: 000000 Press the green “enter”...
  • Page 5 To change to Total report only: Select Next (F2) two times, you will see “Total Rpt” Select Slct (F3) Select Exit (F4) When asked to Save Changes, select “OK” (F2) To change to print both Totals and Detail reports: Select Next (F2) three times, you will see “Both Rpts” Select Slct (F3) Select Exit (F4) When asked to Save Changes, select “OK”...
  • Page 6 Unlocking the Keyboard In the sale screen, press the number “8” button It will ask for a password Enter the password: 000000 It will then ask, “lock Keyboard?” Press F2 for NO Changing the Language between English and Spanish In the sale screen, press the number “7” button It will then ask, “language Press F1 for English Press F2 for Spanish...
  • Page 7 Press the green “enter” button Select Terminal (F3) Select View (F2) Select next (F2) three times until you see “Clerk ID” Select Edit (F3) To change to Prompt off: Select Edit (F3) Select None (F1) Select Exit (F4) Adding Servers to the Terminal – (each one has to be done individually) In the sale screen, press the green “enter”...
  • Page 8 Trouble shooting Connection Errors on a Verifone VX520 If the terminal is not processing over the internet or is processing slowly. In the sale screen, press the number “6” button Enter the password: 000000 Press the green “enter” button Select Communications (F4) Select View (F2) Make sure that is says “CommServer” on the screen If it says “Dial” follow the instructions to change it to CommServer To Test where the breakdown might be: Press the “*” button next to the number “0” button In the Main Home Screen Menu, You will see CommServer – (F2) Credit/Debit – (F3) Press “CommServer” (F2) In your terminal screen the image for VCS Ethernet will show up. At the bottom of the screen you will see the Wrench and Tool with a purple button below it “more” Press that purple “more” button To check the connection status, press “troubleshoot” – F3 It will Ping two IP addresses and some test URLs If all is working properly, they will flash up and be “OK” after each It will either take you to the previous screen or select the red ”X” to take you back I recommend selecting “Repair” – F4 after checking If the connection to the hardware in your network is broken, you will see, “Not connected to the Network” or “no response”...
  • Page 9 If the connection to the network is OK, but the internet connection to the internet is broken, you will see IP XXXXXXXXXX – OK IP XXXXXXXXXX – Ok or “failed” www.verifone.com - “Failed” or “no response” If the test URLs are not connecting, try resetting your modem and router to see if you can reestablish the connection. Once that is done, you may need to perform the “repair” function in the CommServer setup or unplug and plug back in the terminal. One way to test your internet: Make sure your Wi-Fi is turned on your phone and connected to your network. Open up a new window in your browser and enter a website. If it does not load, it is your internet. ** you may need to turn off your cellular internet connection to properly test this because some phones will auto connect through that if the Wi-Fi does not work or is slow.