VeriFone VX820 Pin Pad Manual
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VeriFone VX820 Pin Pad Manual

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Terminal Guide
VeriFone
VX520 with VX820 PIN Pad
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VX820 Duet
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VX680 3G
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Summary of Contents for VeriFone VX820 Pin Pad

  • Page 1 Terminal Guide VeriFone VX520 with VX820 PIN Pad VX820 Duet VX680 3G...

  • Page 2: Table Of Contents

    Getting Started The VeriFone Terminal Guide will help you set up your terminal, understand your terminal’s functionality, and troubleshoot common payment application and terminal issues. Please note that terminal options may vary depending on the device and application you are using.

  • Page 3: Navigating And Setting Up Your Verifone Terminal

    Navigating and Setting Up Your VeriFone Terminal...

  • Page 4: Vx520 With Vx820 Pin Pad

    How to plug in your VX520 with VX820 PIN Pad: To USB (if applicable) To Internet To Phone Line Connect the VX820 PIN pad To Power Supply Note: The cable from the VX820 PIN Pad needs to be connected to the VX520 before the power supply is plugged in.

  • Page 5: Vx820 Duet

    VX820 Duet Function Variable key Variable key Variable key Variable key Arrow Key Tip Adjust ALPHA Gift Card Reports How to plug in your VX820 Duet terminal: To Phone Line To Internet To Cash Register (if applicable) Connect the VX820 Duet PIN Pad To USB (if applicable) Note: Port to power supply located on the right side of the base.

  • Page 6: Vx680 3G

    VX680 3G Function Variable key Variable key Variable key Variable key Arrow Key Tip Adjust ALPHA Gift Card Reports How to plug in your VX680 3G terminal: To Power Supply Note: To turn ON the terminal, press and hold the green button. To turn OFF the terminal, unplug from power source then press and hold the red button until the terminal turns off.
  • Page 7 Transactions...

  • Page 8: Basic Transactions (Credit And Debit Cards)

    Basic Transactions (Credit and Debit Cards) Refer to this section for information on what transactions are available and when to use them. Begin a Transaction In general, to begin a non-sales transaction, use the [  ] (VX520) or [ ] (VX820 Duet and VX680 3G) at the Main Menu or idle prompt to navigate to the transaction type you wish to perform.
  • Page 9 Sale (With Tip) Perform a credit or debit card sale transaction with a tip when the card is present. Display VX520 VX820 / VX680 Idle Screen Press [F2] to select Sale Press [F1] to select Sale Amount: $ 0.00 Key in amount and press [OK] Key in amount and press [OK] What the customer sees: Customer is prompted to Tap/Insert/Swipe...
  • Page 10 Return/Refund Perform a return to refund money to a cardholder’s account from a sale completed in a closed batch (e.g., previous day). May also be used to adjust a previous transaction. Display VX520 VX820 / VX680 Idle Screen Press [ ] to select Refund Press [F4] to select Refund ...
  • Page 11 Void Perform a void to reverse a credit or debit sale, force, or return transaction and prevent any funds from transferring from the cardholder’s account. Only available for transactions in the current batch (e.g. same day). Display VX520 VX820 / VX680 Idle Screen Press [F4] to select Void Press [F3] to select Void...

  • Page 12: Basic Transactions (Credit Card Only)

    Basic Transactions (Credit Card Only) You can perform additional credit card sale transactions when the credit card is present. Force Perform a force sale when the terminal cannot reach the host (Chase Paymentech) to authorize a transaction, or to fi nalize a Pre-Auth transaction. Contact your voice authorization center for an authorization code, and then force the transaction.

  • Page 13: Contactless Payments Transactions

    Gift Card and Stored Value Card Transactions (Optional) Your VeriFone terminal supports gift card and stored value card (e.g. loyalty card) transactions. If you participate in a gift or stored value cards program your terminal is capable of performing various transactions for these types of cards.
  • Page 14 Redemption The redemption transaction is performed when a consumer uses the card to purchase goods or services. The function decreases the value of the consumer’s gift or stored value card account. To perform a Redemption, press [Gift Card], and then select Redemption (VX520); or press [ ] and then select Redemption (VX820 Duet and VX680).

  • Page 15: Functions And Features

    Functions and Features...

  • Page 16: Basic Functions And Features

    [1] at the idle screen to access the Shift menu. Manual Shift Close If you are in manual shift mode, use this procedure to close the current shift and start a new shift. For all VeriFone terminals press [1] at the idle screen to access the Shift menu.

  • Page 17: Clerk Server Management

    Clerk/Server Management To perform a variety of Clerk/Server Management functions access the Clerk/Server Management Menu. For all VeriFone terminals, from the idle prompt press the [OK] key to launch the Confi guration menu. From this menu select “Servers”. Clerk/Server Setup The Clerk/Server Setup functions allow you to manage IDs and passwords of employees that use the Terminal.

  • Page 18: Reports

    Reports Reports A report is like a snap shot in time of business activities. Use this data to help you make crucial business decisions. Access Reports To access your reports press [Reports] (purple hot key on the far right of VX520); or [ ] (VX820 Duet and VX680 3G).
  • Page 19 Clerk/Server Reports Menu You also have access to a number of Clerk/Server reports for additional insights into your business operations. To access these reports go to the Reports Main Menu by pressing [Reports] (purple hot key on the far right of VX520); or [ ] (VX820 Duet and VX680 3G).

  • Page 20: Settling The Batch

    There is no end of day batch processing required from the merchant. Manual Settlement For all VeriFone terminals, if your terminal is configured to manually settle, navigate to Settlement from the Main Menu and follow the prompts displayed. Timed Auto Settlement If your terminal is set to Timed Auto Settlement, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period.

  • Page 21: Reference

    Reference...

  • Page 22: Prompts

    Reference Refer to this section to learn more about terminal prompts and how to troubleshoot common error codes. Prompts While navigating through transactions, you’ll find that some prompts aren’t as clear as others. This section clarifies those prompts. Prompt Description Action Imprint Card May display while performing a...

  • Page 23: Common Error Codes

    Common Error Codes In the event that your terminal displays an error, refer to these error codes to troubleshoot your terminal. Error Code Description Action Bad Account # The card number being used for the current Retry. If error persists, ask for another form transaction does not pass the LUHN check.

  • Page 24: Chip Card Error Codes

    Chip Card Error Codes In the event that your terminal displays a chip card related error, refer to these error codes to troubleshoot your terminal. Error Code Description Action Appl Not Supported The application on the chip card is Follow instructions on the terminal not supported.
  • Page 25 Notes...
  • Page 26 The Information You Need, When You Need it. For Guides and Helpful Information: chasepaymentech.ca/welcome Call Merchant Support 24/7: 1.800.265.5158 ™Trademark of Paymentech, LLC, Chase Paymentech Solutions authorized user. All other trademarks, registered trademarks, product names and logos identified or mentioned herein are the property of Paymentech, LLC, or their respective owners.

This manual is also suitable for:

Vx520Vx680 3gHicaps vx820

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