Call Processing; System Hold; Exclusive Hold; Remote Hold - Samsung iDCS500 User Manual

Samsung iDCS500

CALL PROCESSING

SYSTEM HOLD

§
When you are connected to a call, press the HOLD key. The call will go
on hold and flash green at your keyset. If this call appears on a line key
at other keysets, it will flash red at those keysets.
§
To take the call off hold, press the flashing Call key and the green light
will go steady green again. Resume your conversation.
Note: While on a call, pressing a line key, route key or a flashing Call key will
automatically put your first call on hold and connect you to the new call. See
matic Hold in the section "Customising Your Keyset".

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot
access it:
§
Press the HOLD key twice. The call will flash green on your keyset and
this line will show a steady red light on other keysets.
§
To retrieve the call, press the flashing green line key.
Note: Internal calls are always placed on exclusive hold.

REMOTE HOLD

When you wish to place a call on hold at another station.
1. Press Transfer and dial the extension number, or press the appropriate
DSS key.
2. Press the HOLD key. This will place the call on system hold on an avail-
able Call or line key at the remote station and return you to dial tone.
Note:
§
If the destination station does not have any free Call or line keys, you will hear
No More Calls tone and must return to the other party by pressing the Trans-
fer key or the RETURN soft key.
§
Internal calls cannot be held remotely.
iDCS Keyset User Guide
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