Placing A Call On Hold; System Hold; Exclusive Hold; Transferring Calls - Samsung DS-5000 Series Quick Reference Manual

PLACING A CALL ON HOLD

Calls can be placed on System Hold or Exclusive Hold. Calls placed on
Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.

SYSTEM HOLD

Press the HOLD button. The call will flash green at your telephone.
To take the caller off hold, press that button and the green flashing light will
go steady green again.
Resume conversation.

EXCLUSIVE HOLD

users cannot answer it:
Press the HOLD twice. The call will flash green at your telephone.
To retrieve the call, press the flashing green line button or press the HOLD
button a third time.
NOTE: Internal calls are always placed on exclusive hold.

TRANSFERRING CALLS

You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.
While on a call, press the TRANSFER button and dial an extension number.
Your call is automatically put on transfer hold.
Wait for the called party to answer and announce the call (optional).
Replace the handset.
-
To place a call on hold:
- To place a call on hold at your telephone so that other