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SYMPTOM
Speaker isn't visible to
add to a nother Bose
account
Alexa doesn't respond
RESET THE SPEAKER
Factory reset clears all source, volume and network settings from the speaker and
returns it to original factory settings.
Press and hold the Volume down button z and the AUX button for 10 seconds.
The light bar slides to the center.
When the speaker finishes resetting, the light bar pulses white twice.
Restore the speaker network and audio settings
Set up the speaker using the Bose Music app (see page 13).
TRO UBL E SH OOT I NG
SOLUTION
In the Bose Music app, make sure the speaker is set to Public.
®
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
Make sure Alexa has been set up using the Bose Music app (see
page 18).
NOTE: The speaker must be set up and connected to your Wi-Fi
Make sure the Microphone off button n is not glowing red.
network using the Bose Music app.
Tap n to turn on the microphone.
Make sure you're in a country where Alexa is available.
For additional support, visit:
worldwide.Bose.com/Support/HS500
Volume down
AUX button
|
3 5
E N G
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Need help?
Do you have a question about the HOME SPEAKER 500 and is the answer not in the manual?
Questions and answers
There is a music note on the screen of my Bose home speaker 500. How do I get back the time that used to be displayed on the screen?
Use the Bose Music app to set the display clock. Open the app, go to the settings, and enable the clock display. Note that the speaker must be connected to Wi-Fi for the clock to update correctly; otherwise, it will show the last recorded time before shutdown.
This answer is automatically generated