Troubleshooting With The Error Message Table - HID FARGO DTC4500e User Manual

5.2.3

Troubleshooting with the Error Message Table

Error Message
# 2
Head Move Error
# 8
Head Sensor Error
# 9
Reboot Required
# 25
Ribbon not Installed
# 30
Mag Verify Error
# 31
No Mag Module
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read Error
# 44
Flipper Jam/ Home Error
# 45
No Flip Module installed
October 2013
Cause
The printhead lift has malfunctioned.
The printhead temperature sensor is not
functioning or is not connected properly.
Or, the printhead is not cooling properly.
An unspecified system error has been
detected by the printer firmware.
No ribbon is installed in the printer.
Magnetic encoding verification has
failed.
The printer is not configured with the
encoder data type that you are trying to
send.
EEPROM is restored with factory default
values.
A card has become jammed in the
printer's flipper table.
The flipper failed to position properly
while aligning a card or flipping a card.
nd
Request to print on 2
no flipper is installed.
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
Solution
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Reset the printer and try again.
If the problem persists, call for
technical assistance.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
Install a ribbon and retry.
Try encoding with a different card.
Verify cards have the magnetic stripe.
Replace the magnetic encoding
module.
Ensure that no encoding data is being
sent with the print job and reprint the
card.
Install a magnetic encoding module.
If changes were made in the
Advanced Settings tab in the printer
driver, click the Default button to reset
these numbers.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
•
Clear any cards in the flippertable
using the buttons to move the card
out. Resume printing.
•
The flipper table should be level
when the printer is powered up. If
the flipper Table is at an angle,
open the card output door and
manually level it. Then cycle the
printer power to reset.
•
Reset the printer and retry. If
problem persists call for technical
assistance.
side of card, but If a Flipper Module is present, ensure
that the Print Both Sides option in the
printer driver is set correctly.
Install a flipper module.
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