Personalize Router; Home Wiring Connections; Troubleshooting - Frontier FiOS Arris NVG468MQ Quick Setup Manual

STEP 4
Open a web browser and type in "http://192.168.254.254". This will launch the
main status page for the Router that also allows you to personalize your settings, such
as your Wi-Fi name or password.
Note:
You will be asked to enter the Device Access
Code (located on the bottom of the Router) if
you make changes to these settings.
Please also note any changes you've made to
the router in the event you need support.

Home Wiring Connections

Frontier uses an Optical Network Terminal (ONT) and a Router to connect your
®
home to the Internet and enable Data, Voice, and TV Services. If the steps above
do not result in an Internet connection, check the cables on the ONT.
Ethernet-connected homes will require BOTH Ethernet and Coax connections from the
ONT to the Router for TV service.
Confirm the Coax connector on the ONT is securely connected to the home wiring
used by the router (or directly to the Router). Many ONT's require this connection for
both Data and TV services.
Confirm the Ethernet connector on the ONT is securely connected to the home
wiring used by the router (or directly to the Router). Many ONT's require this
connection for Data services.
To determine if the ONT is provisioned for Ethernet or MoCA, look for the light on the ONT:
- DATA light ON: Ethernet is provisioned
- MoCA or HPNA light ON: Coax is
provisioned
Example ONT Image

TROUBLESHOOTING

• SOLUTION: Make sure all coaxial (Coax) connections from the Optical Network Unit
(ONT) to home wiring and to the Router and Set Top Box are connected.
• SOLUTION: Make sure the Coax cables are securely fastened to the Wall, Splitter,
MoCA adapter and Router.
PROBLEM: INTERNET LIGHT DOES NOT BECOME SOLID BLUE.
• SOLUTION: Make sure the white Ethernet cable is connected to the RED Ethernet port
on the labeled "ONT Broadband" (not to the yellow Ethernet ports)
Router
• SOLUTION: Make sure the Coax cables are securely fastened to the Wall, Splitter,
MoCA adapter and Router.
PROBLEM: UNABLE TO CONNECT TO THE WI-FI NETWORK.
• SOLUTION: Make sure you are selecting the Wi-Fi network printed on the sticker on
the bottom of the
• SOLUTION: Make sure you are correctly entering your Wi-Fi password
(password is case-sensitive, make sure Caps Lock is off).
PROBLEM: CHANNEL GUIDE IS NOT UPDATING
• SOLUTION: Make sure the Coax cable is securely fastened between the Splitter and
the Router
CONGRATULATIONS
INSTALLED AND CONFIGURED YOUR ROUTER.
PROBLEM: I HAVE QUESTIONS NOT COVERED IN THIS GUIDE.
• SOLUTION: Please call the Frontier helpdesk at 1.800.921.8101.
To learn more, go to
SUPPORT: Videos are available at frontier.com/helpcenter.
Detailed instructions on setting up a home wireless network are
available at frontier.com/helpcenter.
STEP 3
© 2017 Frontier Communications Corporation. All rights reserved. Q4_2017
Open a web browser and type in "http://192.168.254.254". This will launch the main status
page for the Router that also allows you to personalize your settings, such as your Wi-Fi name
or password.
Note:
02958_11_Finstallguide_1217
You will be asked to enter the Device Access Code
(located on the bottom of the Router) if you make
changes to these settings.
Please also note any changes you've made to the
router in the event you need support.
(optional)
.
Router
YOU HAVE SUCCESSFULLY
frontier.com/helpcenter
(optional)

PERSONALIZE ROUTER

Sample image, use
credentials on the router
Example Router Image
Example Back of
Router Image
PERSONALIZE ROUTER
Sample image, use credentials
on the router