Troubleshooting - TRU-BOLT 0711016 User Manual

Trouble Shooting
Issue
Latch Working Backwards - Lock
unlocks when lock button is pushed
or locks when unlock button or code
is pushed.
Interior knob will not turn.
Lock will not function electronically.
Lock gives error signal when opening
or locking and deadbolt will not extend
or retract completely when door
is closed.
Latch is sticking.
Lock freezes and keypad does not
react.
Go to the Programming Directions to set your personal codes
Solution
Direction of entry switch is set to incorrect setting.
Remove the interior assembly and move the entry switch to the
opposite direction
• Check that your entry switch is set in the correct position Left or
Right Handed door
If Correct
• Rotate Turn knob and reinstall interior assembly retest again while
holding interior assembly in place
Knob or vertical tailpiece is installed in incorrect position.
Remove interior assembly and reposition the Interior Knob.
With the Deadbolt retracted verify that the tailpiece is vertical.
• Check that all batteries are fresh high quality
Alkaline Batteries
• Check for proper polarity (+ -) of all batteries
• Check that the Control Wire is attached to the Interior
Assembly
Unlock door using key or interior knob. While door is open,
check that the deadbolt latch operates smoothly. Check for
proper alignment of the strike plate, adjust as needed to
assure there is no binding against the deadbolt latch.
Installation screws of the lock may be too tight and have to
be loosened
• Remove Interior Assembly
• Slightly loosen the Mounting Plate Screws
• Lock and unlock using the Key
• Reattach Control Wire and Interior Assembly
Manually turn the Thumbturn Knob, lock and unlock twice,
this should reset the lock.
and make your lock secure.
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